Experience

Field of Practice

• United States
• Design Services
• 1 - 100 Employee

• Partner | Head of Operations & Strategic Planning

  • Oct 2020 - Present

  Woman owned. Roots in Chicago, Boston and Santa Fe. Things We Love Doing: ⬩ Brand Strategy + Visual Identity ⬩ Communication + Experience Design ⬩ Digital Strategy + Website Design ⬩ Program Design + Project Management ⬩ Immersive Creative Consulting Woman owned. Roots in Chicago, Boston and Santa Fe. Things We Love Doing: ⬩ Brand Strategy + Visual Identity ⬩ Communication + Experience Design ⬩ Digital Strategy + Website Design ⬩ Program Design + Project Management ⬩ Immersive Creative Consulting



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• Senior Manager, Operations Strategy & Implementation

  • May 2017 - Aug 2019

  Led lean, end-to-end project management teams running cross-functional initiatives in a heavily matrixed environment. Highlights / favorites include:Service OSI:- Team org design + channel leadership alignment- Project assessment, prioritization + resourcing model development- Outsourcing - from vendor vetting through pilot implementation- Service absorption program conception + mechanicsTransformation OSI:- Outsourcing - to scale- WFH migration- Cross channel prioritization- OSI management framework + PM talent program development

• Director, Operations Strategy & Implementation

  • Nov 2014 - May 2017

  Field Sales OSI:- Service centralization + lead management program development- Field Sales ownership assignment + commission payment automation

• Manager, Operations Strategy & Implementation

  • Mar 2014 - Nov 2014

• Consultant, Advanced Analytics

  • Jun 2012 - Mar 2014



par8o - A Cloudmed company

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director, Operations

  • Oct 2011 - May 2012

  Prior to acquisition by Cloudmed in 2021, Sermo-spinoff healthcare IT startup dedicated to improving the referral experience for patients and caregivers nationwide Prior to acquisition by Cloudmed in 2021, Sermo-spinoff healthcare IT startup dedicated to improving the referral experience for patients and caregivers nationwide



Sermo

• Program Manager, Business Development

  • Mar 2011 - Oct 2011

• Analytics Program Manager, Client Services

  • Oct 2008 - Mar 2011

  Prior to acquisition by WorldOne Interactive in 2012, a venture funded healthcare IT startup leveraging the largest online US physician network as a market research channel for clients



Financial Architects Partners

• United States
• Financial Services
• 1 - 100 Employee

• Senior Analyst, Design & Marketing

  • Mar 2006 - Sep 2008

  Boutique brokerage and advisory firm specializing in trust-owned life insurance portfolio design for high net worth individuals Boutique brokerage and advisory firm specializing in trust-owned life insurance portfolio design for high net worth individuals