Experience

MECsafe Limited

• United Kingdom
• Construction
• 1 - 100 Employee

• Health and Safety training administrator

  • Nov 2018 - Present



Doncaster Children's Services Trust

• United Kingdom
• Public Policy Offices
• 1 - 100 Employee

• Business Support

  • Aug 2016 - Nov 2018

  My duties include providing a comprehensive professional business support service that is flexible and responsive to the needs of the service.I deal with enquires from both internal and external customers ensuring that a high standard of customer service is delivered at all times. I provide effective and efficient administrative support to the Workforce Development Manager and the wider workforce team, I also liaise with social workers and other professionals, external agencies and representatives, other authorities, Service/Team Managers, internal colleagues and members of the public as appropriate in accordance with the clerical/administrative procedures of the service. On a daily basis l deal with telephone enquiries, written enquiries and customers and clients visiting the office in person ensuring compliance with corporate and service standards in doing so. I maintain up to date and complete records via a variety of applications e.g. Excel,recording such information as required by the department for the effective operation of services, also providing the Service with general administration support including; producing analytical data, reports, presentations etc. using a range of software packages; photocopying/faxing/scanning/indexing; along with providing general business support for the team including basic financial and statistical recording, ordering equipment and stationery, arranging meetings.I prioritise my workload effectively, bringing conflicting demands to the attention of the Workforce Development Manager. Show less



CAPE INDUSTRIAL SERVICES LIMITED

• Receptionist

  • Jun 2016 - Aug 2016

  In this role, I greeted clients and staff who come to Head Office, I booked travel, hotels, flights, taxis for staff on a daily basis. I maintained stationary stock and ordering in more stationery when needed, I processed GRN's and created invoices. I diary managed room bookings and lunch bookings for meetings. I answered phones through a switchboard, taking messages or transferring calls to the relevant person/department. I dealt with the post on a daily basis, sending and dleivering post to the relevant departments. Show less



Doncaster Children's Services Trust

• United Kingdom
• Public Policy Offices
• 1 - 100 Employee

• Business Support Assistant

  • Nov 2014 - Feb 2016

  My duties include in this role include answering telephone enquiries and transferring calls to the relevant person, letter typing, minute taking and typing from a Dictaphone. My day to day work was to support the Social Workers in Children’s services. In this this role, I have to be very specific and adhere to strict data protection laws and policies. I deal with external and internal customers over the phone, email, or face to face, this has given me a wide knowledge on customer service, this includes dealing with challenging clients in a calm manner. I took and record minutes in multi-agency, confidential meetings and typing them in a professional manner and distributing to the relevant people. Show less



North Doncaster Development Trust

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Employer Engagement Assistant

  • Jul 2013 - Oct 2014

  My role was very diverse within the team of Employer Engagement. My duties included admin work; using Microsoft office efficiently and writing reports and agendas for meetings also taking minutes and manning reception. My role also included producing marketing material for the company. I produced leaflets, fliers and presentations, for internal and external use. I dealt with internal and external customers over the phone, email or face to face whilst manning the company's reception and dealt with challenging clients. In this role, I would also help recruit job seekers into work, by advertising jobs on job boards and social media for our clients to see, I would speak to potential employees and vetting applications, contacting applicants for interview and preparing them for interview. In my time at this role, I helped to get 16-18 year old job seekers into employment. Show less



Doncaster Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Business Administration Apprentice

  • Mar 2012 - Jun 2013

  My duties include utilising various IT packages for example, Word, Excel, PowerPoint and Outlook. I write reports and agendas for meetings, take minutes, and arrange room bookings. I am responsible for diary keeping for a senior manager and also arrange meetings, on his and other's behalf dealing with external partners and internal. I regularly deal with internal customers over the phone and ensure I deal with them in a professional and friendly manner. I deal with a lot of information keeping records by using databases and spreadsheets. Working in a busy and diverse office I understand the need for team working. I am routinely in charge of my own workload and prioritising tasks. Doing my apprenticeship at DMBC has been my most challenging, interesting and knowledgeable job. I have worked with a lot of different customers, partners and colleagues in all different strands of the Council and businesses in the Borough. Show less



JHM Butt

• United Kingdom
• Retail
• 1 - 100 Employee

• Admin Assistant

  • Sep 2010 - Jan 2011

  This job role included; Answering phone calls, filing documents, taking order information from customers, post duties, sending mailshots, using Microsoft office on a daily basis. Dealing with internal and external customers over the phone, email or face to face and with challenging clients. I handled money from cash to credit cards, in store or online. This was my second job, handling money; it gave me more experience and knowledge on purchasing and invoicing. In my short time at JHM Butt I dealt with a lot of databases, systems and data entry. I picked up the skills I needed in order to do my job very quickly and easily. Show less



Aurora Fashions Ltd

• Sales Assistant

  • Sep 2009 - Sep 2010

  As a sales assistant at Oasis, I approached customers, did stock taking duties, general house-keeping on the shop floor, worked on the tills and handled money. Being my first job and such a customer focused position, it taught me how to be professional and presentable. It has given me a lot of skills and knowledge which I have transferred into my jobs I have had since, for example, face to face communication with customers and how to understand and stay calm in stressful situations. As a sales assistant at Oasis, I approached customers, did stock taking duties, general house-keeping on the shop floor, worked on the tills and handled money. Being my first job and such a customer focused position, it taught me how to be professional and presentable. It has given me a lot of skills and knowledge which I have transferred into my jobs I have had since, for example, face to face communication with customers and how to understand and stay calm in stressful situations.