Experience

CarePort, powered by WellSky®

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Program Implementation Manager

  • Sep 2022 - Present



naviHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Program Implementation Manager

  • Sep 2020 - Present



Cogito Corp

• United States
• Software Development
• 100 - 200 Employee

• Program Manager

  • Jan 2020 - Mar 2020



Humana

• United States
• Insurance
• 700 & Above Employee

• Senior Project Manager

  • Oct 2016 - Jan 2020

  ● Collaborated with leadership, management, sales agents, and MarketPoint Project Management Office for impact assessment between projects and opportunities to merge resources, cost savings, integrated timelines, and budget requests, increasing agent development and member retention.● Co-Led Organizational Change Management (OCM) Team of over 1.5K, managing simultaneous release of multi-million-dollar agent interfacing software programs, developing new culture to enable changes, identifying sprint schedules, assessing impacts, and communication specific to audiences’ needs. ● Piloted a new concept, enabling 45 field agents to take incoming calls from local markets guiding prospects and assisting with new admissions. Presented to leadership decision board for approval and funding.● Led all key elements, including, training, weekly status meetings, communication to sponsors, metrics / reporting, creating FAQs, responding to inquiries, and championing success of the program. Show less

• Project Manager

  • Jan 2016 - Oct 2016

  ● Embedded role of Project Manager where one did not previously exist for 3 projects, including, integration of compliance, training, and marketing.● Implemented new processes and procedures to establish roles, expectations, approval processes, and prioritization based on resources, extending processes to vendor for thorough demos, with official business sign-off.● Managed projects that met critical path deadlines by working directly with the Scrum Master to establish agreed upon scope, requirements, resource capacity, and communicating effectively to stakeholders on project sprint progress and inter-dependencies.● Developed summary dashboard as a one-stop shop for leaders to receive overview of project purpose, progress and setbacks, overall status, risks, outstanding budget, and key steps remaining for project conclusion. Show less

• Project Manager

  • Nov 2014 - Jan 2016

  ● Led effort to reduce administrative costs associated with claims rework, with total savings of $700k within first year of becoming Project Manager for Rework team.● Concurrently managed 15 projects from scope creation through validation of administrative and claims reduction savings, while working in conjunction with Clinical IT, Grievance and Appeals. ● Integrated improvement procedures for projects and stakeholder management, including risk assessment, ROI, RACI, metrics for key drivers of rework, lessons learned and stakeholder communication plan. Show less

• Project Manager

  • Feb 2011 - Nov 2014

  ● Oversaw multi-language product line, consisting of over 1.2k ANOC/EOCs and 2k provider directories. Performed role of Project Manager and Defect Testing Coordinator to review defects and determine root cause for correction and defect free output.● Maintained strict government mandated timelines, verifying final product was compliant, reaching members error free, through the creation of a schedule that allowed for adequate review and sign-off periods.● Streamlined the process for defect resolution through the introduction of a new testing platform in SharePoint reducing the time consumed to enter, review and close defects. Show less



First Advantage

• Indianapolis, Indiana, United States

• Product Manager

  • Aug 2007 - Feb 2011

  ● Managed 5 products representing $32M dollars in revenue, launching new tax credit product and increasing revenue by $3M dollars. ● Investigated target demographics, customer demand, competitors' offerings, revenue potential, and strategic fit into company's product set, determining which products went to market. ● Managed 5 products representing $32M dollars in revenue, launching new tax credit product and increasing revenue by $3M dollars. ● Investigated target demographics, customer demand, competitors' offerings, revenue potential, and strategic fit into company's product set, determining which products went to market.



BearingPoint at Eli Lilly & Co.

• Indianapolis, Indiana, United States

• Consultant, Life Sciences

  • Nov 2004 - Aug 2007

  ● Managed 5 products representing $32M dollars in revenue, launching new tax credit product and increasing revenue by $3M dollars. ● Investigated target demographics, customer demand, competitors' offerings, revenue potential, and strategic fit into company's product set, determining which products went to market. ● Managed 5 products representing $32M dollars in revenue, launching new tax credit product and increasing revenue by $3M dollars. ● Investigated target demographics, customer demand, competitors' offerings, revenue potential, and strategic fit into company's product set, determining which products went to market.



First Advantage

• Indianapolis, Indiana

• Business Specialist

  • Sep 2001 - Nov 2004

  ● Primary contact for 25 state Department of Labor offices; responsible for the education of tax credit program expansions, and troubleshooting all issues pertaining to the interpretation and implementation of the Work Opportunity Tax Credit program to obtain tax credits on behalf of clients. ● Streamlined processes to decrease overhead costs through the development of electronic solutions leading to a 15% increase in tax credits for customers. ● Primary contact for 25 state Department of Labor offices; responsible for the education of tax credit program expansions, and troubleshooting all issues pertaining to the interpretation and implementation of the Work Opportunity Tax Credit program to obtain tax credits on behalf of clients. ● Streamlined processes to decrease overhead costs through the development of electronic solutions leading to a 15% increase in tax credits for customers.