Experience

tifgroup

• Claims Assessor

  • Aug 2018 - Present

  • Dealing with a variety of travel claims with a limit of £10,000• Ensuring all documents are correct before dealing with the claim • Reading all aspects of the policy wording making sure the customers claim is within the guidelines • Interacting with customers to update them on their claims progress via email and letter • Ensuing the insurance policy is in place• Checking the medical conditions have been declared and are in line with the policy wording • Requesting… • Dealing with a variety of travel claims with a limit of £10,000• Ensuring all documents are correct before dealing with the claim • Reading all aspects of the policy wording making sure the customers claim is within the guidelines • Interacting with customers to update them on their claims progress via email and letter • Ensuing the insurance policy is in place• Checking the medical conditions have been declared and are in line with the policy wording • Requesting medical reports from GP’s • Reading medical reports making decisions on weather the medical conditions meet the requirements of the policy’s • Updating each file with all of the correct documents • Requesting documents needed from the customer to ensure we can deal with the claim correctly• Scanning documents on to each file Show more Show less



Claims Management & Adjusting Ltd

• Claims handling

  • Feb 2018 - Aug 2018

  I previously worked for CMA claims management and adjusting, my main duties include background checks on third parties, fraudulent checks on claims, I have a mixed portfolio of RTC, theft and personal injury claims, I instruct agents to interview third parties, prepare reports and make liability decisions before sending back to the client. This job entails a great eye for detail as I have to prepare interview questions for the agents to ask so I get the best outcome and have everything… I previously worked for CMA claims management and adjusting, my main duties include background checks on third parties, fraudulent checks on claims, I have a mixed portfolio of RTC, theft and personal injury claims, I instruct agents to interview third parties, prepare reports and make liability decisions before sending back to the client. This job entails a great eye for detail as I have to prepare interview questions for the agents to ask so I get the best outcome and have everything I need to make a decision on the claim before typing up the report to send to the client. I also managed reception and undertook an administrator role when needed this Included general admin work such as adding details to the system, setting up new claims, typing up reports, taking incoming calls to update clients, ordering stationary, monitoring the claims inbox and responding to clients via email. Show more Show less



Direct Line Group

• Administrator and Claims Handler

  • Feb 2015 - Jan 2018

  Main duties: I worked for Direct line group as an administrator for the claims team, my main duties included scanning documents on the systems and assigning them to all of the teams, monitoring emails and post from customers and clients replying to any queries, answering incoming calls and making outgoing calls updating customers on the progression of their claims, general admin such as drafting documents, organising files, arranging meetings and ordering new stock. Previous to getting… Main duties: I worked for Direct line group as an administrator for the claims team, my main duties included scanning documents on the systems and assigning them to all of the teams, monitoring emails and post from customers and clients replying to any queries, answering incoming calls and making outgoing calls updating customers on the progression of their claims, general admin such as drafting documents, organising files, arranging meetings and ordering new stock. Previous to getting promoted to my above role I was a recovery claims handler, this involves handling our customers non fault claims, with the aim of establishing liability with the at fault party’s insurance company and recovering all the costs surrounding the repairs to our insured’s vehicle. As part of this role I also take incoming calls from customers, third party’s and suppliers, I have to ensure that I am professional and deal with the phone call in a prompt and thorough manner and take any necessary follow up actions from this phone call. On a weekly basis I manage the workload I am given by my team leader as our team have recently taken on handling uninsured driver claims, so these are more technical and involved claims so we support each other in ensuring targets are met and the claims are handled appropriately, I have also used a variety of different computer systems in this role and adapted to them quickly. Show more Show less



The Bannatyne Group

• Spa Therapist

  • Jul 2014 - Feb 2015

  Spa Therapist, Beauty Therapist