Experience

Moshtix

• Australia
• Events Services
• 1 - 100 Employee

• General Manager Client and Fan Services

  • Sep 2022 - Present

• General Manager - Client Services

  • May 2019 - Sep 2022

• Senior Client Manager

  • Oct 2016 - May 2019

• Client and Event Services Manager

  • Sep 2012 - Oct 2016

  As a senior member of the Client Services and Event Operations team, my role is to manage client relations and to deliver events tailored to individual client needs. Working across two busy department areas I am required to have strong communication skills, excellent coordination skills and the drive to meet tight deadlines all within a high-pressure environment.I identify process improvements internally, conduct risk analysis and site audits and make strategic recommendations to the promoters to improve sales performance and ticketing opportunities. I build client websites to ensure a clear message is present as well as establishing a specific action we want the user to take. * Project manage all event stakeholders, logistics and promotions to ensure successful event delivery.* Respond to tenders for new business and prospecting* Develop and prepare contracts for new and ongoing business* Develop client proposals and event briefings * Maintain and develop relationships with clientele * Propose and consult with clients on media strategies* Develop and implement projects for both major events and individual venues.* Budget management for the Event Operations team.* Event site assessments and strategy meetings.



Token Group - Australia

• Entertainment
• 1 - 100 Employee

• Token Artists- Agents Assistant

  • Feb 2011 - Jun 2012

  Promoted from Events Assistant (June 2010) As an integral member of the Agents team, I was responsible for the coordination and diary management of all Token Artist clients. In my role I initiated, negotiated and delivered corporate performances ensuring both internal and external needs and expectations were met and managed. Upon agreement from all parties I coordinated the contract development process and delivered this in a timely manner. During the Melbourne Comedy Festival season I was responsible for event promotions in collaboration with the General Manager, onsite logistics, managing and accommodating client preparations and ensuring the overall smooth delivery of each event.  Broad knowledge of individual non-negotiable client specifications and ensuring 100% accuracy in contract and booking details  Strong internal and external communication skills  Coordination and management of client schedules, adhering to individual client needs and contractual obligations.  Database management.  Developing and negotiating contracts for client’s corporate gigs.  Event promotions through email and social media to ensure complete event occupancy  Tailoring messaging to target audiences per event  Monitoring and reporting of media coverage



The Tweed Hospital

• Administration Officer

  • Sep 2007 - Dec 2010

  As the Administration Officer I was cross-skilled to work seamlessly across multiple departments. I implemented administrative excellence and was a leader among the wider team. In my time at The Tweed Hospital I developed an exceptional understanding of the inner workings of the health system and finer operational details. Administration based, my role focused on assisting patient enquiries including educating patients on the difference between the private and public sector, problem solving and training new staff. I also initiated The ‘Tweed Triathlon Pink Team’ and sponsors, which has been running now for almost 10 years.  Assist patients and clients with enquiries  Problem solving and dispute resolution  Switch board operator  Hospital finance responsibilities  General secretary duties to multiple wards with extraordinary time prioritization  Organisation and development of ‘The Tweed Triathlon Pink Team’ and sponsors  Seconded to Murwillumbah Hospital to clerk regularly on the Surgical and Rehabilitation wards.



North Coast Ares Health Service

• Assistant Media Relations Officer

  • Jun 2010 - Nov 2010

  As a member of the Media Relations team I developed and proofed Media Releases, edited newsletters and internal communications and reported on all media coverage of North Coast Area Health.  Liaising with media and responding to all media enquiries  Research background information for upcoming events or statements  Prepare and edit media releases  Monitor and report on North Coast Area Health media coverage  Liaise between North Coast Area Health and the Ministers office  Editing of newsletters and other communications