Experience

St John's Hospice

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Digital Fundraising Lead

  • Mar 2022 - Present

• Fundraising Coordinator

  • Mar 2018 - Mar 2022



SilverDoor

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Senior Account Support

  • Jul 2017 - Feb 2018



Citybase Apartments

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Senior Account Support

  • Nov 2016 - 2018

• Premier Account Manager

  • Feb 2016 - Nov 2016

  Our role is to maximise the conversion of enquiries to bookings whilst stimulating repeat business across new and existing accounts.I am responsible for nurturing and developing business client relationships to maximize value, achievemutually beneficial goals, build innovation and value together and deliver a highly responsive, market leading customer experience.Skills and experience1. Able to build strong B2B relationships using influencing and negotiation skills.2. Strong interpersonal skills and adaptable to different styles and personalities.3. Good written and verbal communication skills.4. Converts leads to bookings5. Drives to deliver an outstanding Customer Service experience.6. Commercially aware, numerate, focused on bottom line return & sales performance7. Logical, analytical, structured, well organised.8. Computer literate.9. Team worker Show less

• Client Advisor

  • Jan 2015 - Feb 2016

  As a Client Advisor my main aim was to maximise new business opportunities through great customer relationships and outstanding service.The main objectives were as follows:1. Meet (and seek to exceed) targets for Service Level Agreements (SLAs) and quality measuresfor customer interactions.2. Identify and qualify an agreed volume of sales leads per month.3. Manage call times considering the likelihood of conversion and/or the likelihood of otheropportunities for business arising out of the call.4. Contribute equally to the team’s workload and encourage and support your colleagues toachieve results.5. Record and follow up viewings and booking opportunities and convert an agreed revenuetarget per month through follow-ups.6. Schedule and make at least 20 customer care calls per calendar month with the aim ofencouraging a 5* trust pilot review with every booking.7. Meet outstanding client satisfaction measures on handling of complaints. Show less



Hilife Health & Beauty

• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Service Agent

  • Sep 2014 - Nov 2014

  I worked as a customer service agent in this Sydney based telesales company for 3 months where my main duties were as follows: - Dealing with customer issues regarding delivery, returning or exchanging products and order enquiries. - Retaining sales - Complaint handling - Training new members of staff I worked as a customer service agent in this Sydney based telesales company for 3 months where my main duties were as follows: - Dealing with customer issues regarding delivery, returning or exchanging products and order enquiries. - Retaining sales - Complaint handling - Training new members of staff



ROTHWELL PLUMBING SERVICES LIMITED

• United Kingdom
• Construction
• 1 - 100 Employee

• Administrative Assistant

  • Jul 2013 - Sep 2013

  During my time at RPS I was responsible for customer care, communicating with the public and helping to solve their plumbing requirements in an efficient, polite manner. My main duties and responsibilities included: -Arranging engineers to attend jobs and prioritising any urgent matters -Dealing with customer enquiries -Ordering supplies During my time at RPS I was responsible for customer care, communicating with the public and helping to solve their plumbing requirements in an efficient, polite manner. My main duties and responsibilities included: -Arranging engineers to attend jobs and prioritising any urgent matters -Dealing with customer enquiries -Ordering supplies



Lancaster Royal Grammar School

• United Kingdom
• Education Management
• 1 - 100 Employee

• Learning Support Assistant

  • Sep 2011 - Jul 2013

  In this role I worked with several boys aged 12-18 with a variety of specific learning needs; Autism, hearing and visual impairments, dyspraxia and dyslexia. The main responsibilities were:- supporting pupils in class and out, through group and 1:1 work- running an after-school 'Homework Club' providing a calm environment for boys to complete their assignments with help from their peers. -identifying individual needs and developing a strong working relationship with each pupil- assisting pupils to access the curriculum Show less

• InspirUS Administrator

  • Jan 2010 - Jul 2013

  The InspirUS Programme at Lancaster Royal Grammar School is a project designed for Gifted & Talented primary school children throughout Lancaster. I was responsible for the running of the programme which included the following:- Organisation and preparation for the sessions including classwork, homework and other resources- Communicating between parents and relevant primary schools- Managing data collection of children attending the programme- Updating website, moodle site and social media sites Show less