Associate Director, Custom Programs

• Jun 2022 - Present

Learning Manager

• Sep 2021 - May 2022

Manager External Affairs Capability Building

• Apr 2019 - Aug 2021

Building the capabilities and performance of External Affairs. Managing the development and deployment of a comprehensive curriculum and engaging learning solutions, reflecting both current and future needs of the function and business. Building the capabilities and performance of External Affairs. Managing the development and deployment of a comprehensive curriculum and engaging learning solutions, reflecting both current and future needs of the function and business.

Programme Design Consultant & Curriculum Lead Manager

• 2017 - Apr 2019

Led the company initiative and strategy to innovate its training programs during a time of sector transformation. Supported global organizations, consulting on impactful program design. Managed multiple program development activities and a team of Curriculum Leads, determining key performance indicators (KPIs) and implementing project strategies to achieve program build targets. I created pioneering Management programs, validated and accredited by the Chartered Management Institute.

Training and Quality Advisor

• 2016 - 2017

I swiftly progressed in roles, becoming the company Training and Quality Advisor (due to proven skills in training expertise, with high learner/apprentice success rates). Quality gatekeeper and company representative during external government and awarding body audits. Created and implemented organization wide quality assurance procedures and policies, continuously reviewed data (monitoring implementation), made improvements and aided non-compliance resolutions.

Internal Quality Assurer and Tutor

• 2015 - 2016

Coached trainers to improve their performance and quality by means of teaching observation, feedback, and analysis of selected learner portfolios.

Tutor and apprentice trainer

• May 2014 - 2015

Delivered multiple business skills enhancing training programs, including Management, Team Leadership, Customer Service, Business Administration, Warehouse Operations, and ICT, Math and English Key Skills.

Store Manager

• 2013 - 2014

Watch and accessories retail management. Maximizing profitability, setting sales targets and motivating staff to succeed. Staff recruitment. Conducted product, H&S, technical, sales and customer service training. Financial reporting and budget management. Health & Safety compliance and risk assessments. Oversaw pricing, stock control and shipments. Store promotional materials and visual merchandising. Watch and accessories retail management. Maximizing profitability, setting sales targets and motivating staff to succeed. Staff recruitment. Conducted product, H&S, technical, sales and customer service training. Financial reporting and budget management. Health & Safety compliance and risk assessments. Oversaw pricing, stock control and shipments. Store promotional materials and visual merchandising.

Store Manager

• 2012 - 2013

I started my professional career in accessories retail management after graduating. I started my professional career in accessories retail management after graduating.