Experience

Wivenhoe House Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Hotel Staff

  • Mar 2022 - Present

  On top of my unpaid shifts that make up part of my degree, I also work as a casual staff member within the C&E department, the Brasserie restaurant, Housekeeping, and as a Front of House Receptionist.My current role is the Front of House Receptionist at the Wivenhoe House Hotel 4-star country house, with 40 luxury bedrooms, 110 restaurant covers, and 120 event and conference covers. My role as a receptionist required me to work independently, or in a small team, and train students on placement. The position requires a professional demeanour, a highly organised, and customer-focused individual.Duties include: - Greet and check-in guests following procedure, ensuring correct details are taken, and maintaining guest profiles and history database. - Ability to up-sell products and services, demonstrating my sales and negotiation skills. This required up-to-date knowledge of current promotions, pricing, and relevant guest information, to maximise sale opportunities.- Allocated rooms promptly and show guests their bedrooms and other facilities.- respond to guest enquiries, messages, and concierge enquiries.- Administer reservations, cancellations, and no-shows, in line with the policy and guidelines.- Fulfil reasonable requests from guests ensuring satisfaction and safety.- Manage all telephone calls coming into the hotel, whilst communicating effectively.- Marinating a strong professional relationship and liaising with various departments, to exchange information in a timely manner.- Ability to communicate information written and both orally.- Provide systems reports.- Report maintenance issues and guest complaints to management.- Sort deliveries and internal post promptly.- Ensure that guests are charged correctly, and bills are up to date. - Adhere to credit control procedures and check out guests promptly. - Keep the area tidy and organised - Gift voucher creation, administration, and managing payments and invoices. Show less

• Student Practitioner / Management Trainee

  • Oct 2021 - Jun 2023

  Being a student at The Edge Hotel School helped me gain practical training in multiple departments including front of house, conference and events, restaurant, kitchen, and housekeeping, from a management perspective. Being cross-trained allowed me to be flexible and adapt to different areas and situations when needed due to pressure, highlighting my confidence in contributing as a team member to collaborative situations. Additionally, I have attended multiple industry-related conferences, enhancing my networking skills, building industry relationships, and discussing career and future prospects. Passionate about content creation, and experience using photo and video editing platforms, such as Canva and TikTok, to create industry-related content, to benefit the hotel school, recruit new students, and inspire future generations. Show less



Ascot Racecourse

• United Kingdom
• Spectator Sports
• 200 - 300 Employee

• Support Manager

  • Jun 2022 - Jun 2022

  My role throughout The Royal Ascot 2022 was based within the royal enclosure (Level 4). My main duties included: Overseeing the glasswasher kitchens and staff, bar staff and other manages on my floor, crowd management, general public safety, staff breaks and welfare, communications with other departments such as security, Human Resources, First Aid, and multiple other relevant bodies. On the final day, I received an award from higher management, which not only recognised the hard work that I had put in over the event, but also highlighted my positive work ethic demonstrated consistently. Show less



Ascot Racecourse

• United Kingdom
• Spectator Sports
• 200 - 300 Employee

• Retail Restaurant Supervisor

  • Nov 2021 - Nov 2021

  Supervisor of the Bandstand restaurant. Supervisor of the Bandstand restaurant.



STAY & PLAY (BASILDON) LIMITED

• United Kingdom
• Entertainment Providers

• Assistant Manager / Manager Cover

  • Feb 2015 - Feb 2020

  Worked my way from staff member to assistant manager and regularly covered as manager. I did various roles including party hosting, waitressing, reception duties, cafe and barista, cleaning, customer service, princess dress up, face painting and much more. Worked my way from staff member to assistant manager and regularly covered as manager. I did various roles including party hosting, waitressing, reception duties, cafe and barista, cleaning, customer service, princess dress up, face painting and much more.



Escape basildon

• United Kingdom
• 1 - 100 Employee

• Assistant Manager / Party Host

  • Oct 2018 - Jan 2020

  Heavily involved with room ideas, and the opening. Held senior duties such as opening and locking up (key holder), handling cash, processing bookings online, and overseeing the day-to-day operations. Communicating via social media, live chat, and creating posts. Also built a positive brand reputation through exceptional customer service. Heavily involved with room ideas, and the opening. Held senior duties such as opening and locking up (key holder), handling cash, processing bookings online, and overseeing the day-to-day operations. Communicating via social media, live chat, and creating posts. Also built a positive brand reputation through exceptional customer service.



Stay and Splash

• United Kingdom

• Assistant Manager

  • Apr 2016 - Sep 2019