Experience

The Advantage Travel Partnership

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• AMS Finance Admin Assistant

  • Jan 2020 - Present

  • Developed and maintained long-term B2B relationships with travel agents• Responsible for keeping clients satisfied and delivering exceptional client service on a day-to-day basis, in a finance capacity as well as handling queries on a range of problems• Assisted with managing an independent travel agent with 18 stores, while simultaneously managing 16 other clients on a managed financial services model• Kept to weekly and monthly deadlines simultaneously, with attention to detail and keenness to assist the team on an ad-hoc basis



CHP

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Service Centre Advisor

  • Jul 2019 - Dec 2019

  • Experience working in a high-pressure and fast-paced environment • Quickly learned to use different software systems relating to housing and planning, as well as CRM • Undertook various administration tasks to assist the team• Used problem-solving and forward thinking to resolve complex customer queries via telephone • Dealt with calls from, and provide comprehensive advice to, residents, trades operatives and other staff • Experience working in a high-pressure and fast-paced environment • Quickly learned to use different software systems relating to housing and planning, as well as CRM • Undertook various administration tasks to assist the team• Used problem-solving and forward thinking to resolve complex customer queries via telephone • Dealt with calls from, and provide comprehensive advice to, residents, trades operatives and other staff



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Apr 2019 - Jul 2019



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Sep 2015 - Feb 2018

  • Using software to maintain stock levels and update daily product orders, as well as developing extensive knowledge of POS systems, experience money handling and closing the store• Trained new staff in both shop floor and stock room duties• Helping answer any queries from customers and ensuring consumer satisfaction • Using software to maintain stock levels and update daily product orders, as well as developing extensive knowledge of POS systems, experience money handling and closing the store• Trained new staff in both shop floor and stock room duties• Helping answer any queries from customers and ensuring consumer satisfaction



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • May 2015 - Sep 2015



Visage Health and Beauty

• Receptionist

  • 2014 - 2014

  • Carried out daily reception tasks including maintaining the appointment book, answering calls and taking payments for treatments• Managed stock and carried out supply runs• Updated information and devised more streamlined methods of storing customer information• Consumer-facing environment where brand presentation and product sales were essential • Carried out daily reception tasks including maintaining the appointment book, answering calls and taking payments for treatments• Managed stock and carried out supply runs• Updated information and devised more streamlined methods of storing customer information• Consumer-facing environment where brand presentation and product sales were essential