Lauren Litchfield
Manager, Customer Success at SPINS- Claim this Profile
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Bio
Sophie Lieber
Lauren is an exceptional manager who operates as a true team player whenever there is an issue to work through or a dense workload to manage. As my manager, she not only provided constant support but also helped keep our team focused on key initiatives to drive success. Lauren is brilliant, energetic, and collaborative- a personality that any team would be lucky to have.
Eric Libby
Lauren was my first hire as I transitioned to a new role of Manager of Allocations and Replenishment, a role I had limited technical knowledge of. Prior to the time Lauren came on, the category was not running efficiently, morale was low, and there was a general lack of results. From day 1, Lauren applied a defined process approach to quickly fix bad processes, train new associates as we filled in talent, and worked lock step with me to challenge the incumbent strategies to ensure they were productive and necessary. As time moved on, we started driving positive results, better team morale, and a strongly skilled and effective team (due to the training processes Lauren put in place). Lauren used her technical experience to compliment my leadership, while also gaining critical leadership and management skills herself. I recommend Lauren, with no reservations, for positions dealing with strategy, implementation, process, inventory management, and similar. Please contact me directly with any necessary questions.
Sophie Lieber
Lauren is an exceptional manager who operates as a true team player whenever there is an issue to work through or a dense workload to manage. As my manager, she not only provided constant support but also helped keep our team focused on key initiatives to drive success. Lauren is brilliant, energetic, and collaborative- a personality that any team would be lucky to have.
Eric Libby
Lauren was my first hire as I transitioned to a new role of Manager of Allocations and Replenishment, a role I had limited technical knowledge of. Prior to the time Lauren came on, the category was not running efficiently, morale was low, and there was a general lack of results. From day 1, Lauren applied a defined process approach to quickly fix bad processes, train new associates as we filled in talent, and worked lock step with me to challenge the incumbent strategies to ensure they were productive and necessary. As time moved on, we started driving positive results, better team morale, and a strongly skilled and effective team (due to the training processes Lauren put in place). Lauren used her technical experience to compliment my leadership, while also gaining critical leadership and management skills herself. I recommend Lauren, with no reservations, for positions dealing with strategy, implementation, process, inventory management, and similar. Please contact me directly with any necessary questions.
Sophie Lieber
Lauren is an exceptional manager who operates as a true team player whenever there is an issue to work through or a dense workload to manage. As my manager, she not only provided constant support but also helped keep our team focused on key initiatives to drive success. Lauren is brilliant, energetic, and collaborative- a personality that any team would be lucky to have.
Eric Libby
Lauren was my first hire as I transitioned to a new role of Manager of Allocations and Replenishment, a role I had limited technical knowledge of. Prior to the time Lauren came on, the category was not running efficiently, morale was low, and there was a general lack of results. From day 1, Lauren applied a defined process approach to quickly fix bad processes, train new associates as we filled in talent, and worked lock step with me to challenge the incumbent strategies to ensure they were productive and necessary. As time moved on, we started driving positive results, better team morale, and a strongly skilled and effective team (due to the training processes Lauren put in place). Lauren used her technical experience to compliment my leadership, while also gaining critical leadership and management skills herself. I recommend Lauren, with no reservations, for positions dealing with strategy, implementation, process, inventory management, and similar. Please contact me directly with any necessary questions.
Sophie Lieber
Lauren is an exceptional manager who operates as a true team player whenever there is an issue to work through or a dense workload to manage. As my manager, she not only provided constant support but also helped keep our team focused on key initiatives to drive success. Lauren is brilliant, energetic, and collaborative- a personality that any team would be lucky to have.
Eric Libby
Lauren was my first hire as I transitioned to a new role of Manager of Allocations and Replenishment, a role I had limited technical knowledge of. Prior to the time Lauren came on, the category was not running efficiently, morale was low, and there was a general lack of results. From day 1, Lauren applied a defined process approach to quickly fix bad processes, train new associates as we filled in talent, and worked lock step with me to challenge the incumbent strategies to ensure they were productive and necessary. As time moved on, we started driving positive results, better team morale, and a strongly skilled and effective team (due to the training processes Lauren put in place). Lauren used her technical experience to compliment my leadership, while also gaining critical leadership and management skills herself. I recommend Lauren, with no reservations, for positions dealing with strategy, implementation, process, inventory management, and similar. Please contact me directly with any necessary questions.
Experience
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SPINS
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United States
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Market Research
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300 - 400 Employee
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Manager, Customer Success
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Mar 2022 - Present
-Manage a team of 9 Customer Success Managers focused on enterprise level clients ($250M+) -Oversee a total book of business valued at ~$65M -Developed and launched a One-to-Many business model enabling CSM coverage to reach 98% (up from 82%)
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Customer Success Manager
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Jan 2021 - Feb 2022
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Client Insights Senior Analyst
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Sep 2019 - Dec 2020
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Just Born, Inc.
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United States
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Food and Beverage Manufacturing
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100 - 200 Employee
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Business Process Consultant
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Jan 2017 - May 2017
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DICK'S Sporting Goods
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United States
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Retail
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700 & Above Employee
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Merchandise Planner
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Aug 2016 - Dec 2016
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Senior Inventory Planner
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Aug 2015 - Jul 2016
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Associate Inventory Planner
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Apr 2015 - Aug 2015
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Assistant Inventory Planner
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Sep 2013 - Apr 2015
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Merchandising Trainee
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Aug 2012 - Aug 2013
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University of Pittsburgh
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United States
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Higher Education
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700 & Above Employee
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Teaching Assistant for Managing In Complex Environments
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Jan 2010 - Apr 2012
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Institute for Entrepreneurial Excellence
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United States
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Business Consulting and Services
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1 - 100 Employee
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Student Consultant
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Jan 2010 - Apr 2012
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Cystic Fibrosis Foundation
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Non-profit Organizations
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700 & Above Employee
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Event Planning Intern
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Sep 2011 - Dec 2011
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PNC
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United States
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Financial Services
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700 & Above Employee
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Business Credit Intern
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Jun 2011 - Aug 2011
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Frozen Food Store Ltd
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London, United Kingdom
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Finance Intern
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May 2010 - Jul 2010
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Education
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University of Pittsburgh, College of Business Administration
Bachelor of Science in Business Administration, Finance & Economics
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