Experience

TSYS Managed Services EMEA

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Fraud Team Manager

  • May 2022 - Present

• Senior Fraud Analyst

  • Jul 2021 - May 2022

• Fraud Analyst

  • Nov 2020 - Jul 2021

  Transactional Fraud Analyst for a credit card provider client. This role’s responsibilities included:-Investigating potential fraudulent transaction cases-Contacting customers via telephone to verify whether authorisations are fraudulent or genuine-Identifying fraud trends and passing the findings on to specialist teams -Meeting KPI’s (average hold, wrap, and talk time)-Working as part of a close-knit team in order to reach the client’s Service Level Agreement-Using various fraud monitoring systems such as TS2 and CA Broadcom-Providing great customer service to achieve a positive customer journey-Training new starter team members after only being in the department for a short period of time



Clarks

• United Kingdom
• Retail
• 700 & Above Employee

• Team Leader

  • Jun 2019 - Nov 2020

  Team leader at a ‘Top 10 in the company’ store of a very well-known and respected footwear brand. Responsible for the Children’s department at the Milton Keynes Central store - also being a ‘Top 25 Children’s store’ in the company. Main responsibilities of this role include cash management, floor controlling, motivating the team, creating staff target trackers, reviewing KPI’s, and setting an example to the rest of the team.

• Sales Assistant and Key Holder

  • Oct 2015 - Nov 2020

  As an experienced team member and key holder at my store, my roles and responsibilities included:-Running the store solely one evening a week until close and supporting management over the weekend-Cash management: including transferring money between the tills and safe, and cash reconciliation-Providing great customer service and building rapport with my customers-Supporting the management team with tasks such as floor controlling, team incentives, rotas and payroll systems-Producing weekly target trackers with individual targets for all 45 team members to follow-Shop floor controlling: being responsible for the customers and team members in store, ensuring all customers have been approached, helping motivate the sales team, offering help or advice to team members to secure sales and build rapport with their customers



University of Northampton

• United Kingdom
• Higher Education
• 700 & Above Employee

• Course Representative

  • Oct 2017 - Apr 2020

  Acting as the link between the students and the teaching staff on my course. I pass on feedback from students when appropriate. I give opinions on any important changes to my course to ensure that every student on my course has a smooth and enjoyable experience at this university. Acting as the link between the students and the teaching staff on my course. I pass on feedback from students when appropriate. I give opinions on any important changes to my course to ensure that every student on my course has a smooth and enjoyable experience at this university.



Ousedale School

• United Kingdom
• Education Management
• 1 - 100 Employee

• Student Ambassador

  • Jul 2014 - Jul 2015

  This role within my school allowed myself and the team of ambassadors to take control of our final year at secondary school. As a team we organised a leaver's yearbook and leaver's prom for everyone to attend. We would represent the school at conferences and events we attended, both internally and externally. Regular meetings with the Head of Year and Headteacher allowed me to be a voice for my fellow peers, and offer my ideas and opinions on matters presented to me. This role within my school allowed myself and the team of ambassadors to take control of our final year at secondary school. As a team we organised a leaver's yearbook and leaver's prom for everyone to attend. We would represent the school at conferences and events we attended, both internally and externally. Regular meetings with the Head of Year and Headteacher allowed me to be a voice for my fellow peers, and offer my ideas and opinions on matters presented to me.