Business Analyst

• Jul 2022 - Present

Technical Business Analyst & Technical Consultant

• Apr 2020 - Jul 2022

• Lead and focus workshops, conducting requirements gathering analysis for projects within the Data and AI team• Development of detailed business and technical documentation, outlining the problems, opportunities and articulating the value of proposed solutions• Design a framework for implementing User Experience design as part of our delivery process to enhance the quality of the products we deliver to customers• Deliver solution designs, wireframes and presentations to project teams and customers to ensure clarity on business requirements• Design and implement data reporting solutions, applying best practice UX/UI principles to ensure solutions exceed customer expectationsAs Technical Consultant:• Delivering internal and client-facing projects within the Modern Workplace team using Microsoft tools to improve connectivity, productivity, and collaboration. • Engagement with stakeholders to drive the implementation of technical solutions using O365• Requirements gathering and analysis to discover opportunities to improve business processes• SharePoint migrations, Intranet development, Teams implementation and governance.• End user and Administrator training for the Office 365 suite.• Responsible for the successful adoption of QBot at several high profile local and international Universities, inclusive of developing and implementing a comprehensive adoption strategy, facilitating workshops, communication plans, adoption toolkit, product documentation, video training resources and hands-on staff training activities supported by a holistic, customised strategy for measuring and delivering adoption success.

SharePoint Manager - Faculty of Engineering

• Dec 2019 - Apr 2020

Digital Workplace Analyst - ICT

• 2017 - Apr 2020