Laurel Piercey

at Blended Perspectives - Atlassian Platinum Solution Partner
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Contact Information
us****@****om
(386) 825-5501
Location
Calgary, Alberta, Canada, CA

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Experience

    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
      • Oct 2021 - Present

      • Oct 2020 - Oct 2021

    • Canada
    • Pharmaceutical Manufacturing
    • 500 - 600 Employee
    • ERP Program Planner
      • May 2018 - May 2020

      - Provided coordination, project financial reporting, and planning support of a multi-million dollar global ERP portfolio comprised of 4 programs: Sage X3 deployments, MS D365 CRM initiatives, application integrations, and ancillary systems for business activities - Wrote and successfully executed the implementation plan for the Sage X3 deployment at Aurora Sky’s facility including providing onsite go-live support and issue triage - Provided business analysis support on Sage enhancement initiatives when dedicated resources had no available cycles - Provided release/environment management support to the Applications Manager for Sage X3 - Implemented JIRA, Smartsheets, SharePoint, Microsoft Teams, Lucidchart, and an interim time tracking solution (myHours) within the ERP department including project management, process engineering, configuration, and user training in order to make communication and project delivery as efficient as possible - Staffed a department from ~8 people to a 100+ globally distributed team including direct oversight of a portfolio coordinator team - Created a contract resource applicant tracking solution which allowed vendors to submit candidates via online form and applicant data automatically tracked in Smartsheets - Helped other departments within Information Services (IS) implement the ERP team’s successful processes including vendor/contractor management, travel request approval, invoice tracking, and time tracking Show less

    • Canada
    • Utilities
    • 700 & Above Employee
      • Dec 2015 - Apr 2018

      - Managed the governance, resourcing, and support for a portfolio of 100+contractors and 30+ IT applications and hardware replacement projects - Coached the project delivery team on standard agile project management practices which included the configuration, license acquisition, and user training of Visual Studio Team Foundation Server (VSTS) - Hired, trained, and managed the activities of an IT PMO Assistant to continue providing quality portfolio support given increase in project volume - Ran the Project Management Office independent of a Senior Manager of Shared Services during a transitional period - Ensured all major capital project resources were fully allocated to meet budget requirements, determined external resources needed on projects, staffed accordingly, and provided leadership with long-term capacity plans - Supported PMO tools including providing application training, creating procedure documentation, permission management, configuration, and troubleshooting for JIRA, Oracle Projects, VSTS, and SharePoint - Participated in the RFP process to select Subject Matter Expert vendors to provide EPCOR IT with contract resources - Audited all capital projects, holding projects accountable for producing promised project deliverables and approvals in alignment with the SDLC - Reviewed and approved all project deliverables for quality and required content - Facilitated quarterly knowledge-sharing lunch and learns with Delivery Managers, Project Mangers, and the Director of Application Services - Provided both operational and major capital project budget variance explanations to Finance and Application Services leadership Show less

      • Feb 2015 - Dec 2015

      -Responsible for gathering business requirements for major capital projects and operational initiatives-Facilitation of requirement gathering workshops, project scope sessions, and interviews with clients-Business process modelling, architecture and database diagramming-Involvement in the Request for Proposal (RFP) process for software acquisition including the creation of RFP documentation, logistics, and the review and evaluation of proponents-Test planning and user acceptance testing-Project coordination Show less

    • Canada
    • Non-profit Organizations
    • 1 - 100 Employee
    • Business Systems Analyst
      • Aug 2012 - Feb 2015

      - Provided application business analysis, administration, support, and technical training for the Raiser’s Edge (donor and event tracking system), Blackbaud NetCommunity (fundraising event web platform), and SharePoint - Created data validation reports and completed mass data updates as part of a major effort to clean up the quality of data in the Raiser’s Edge - Gathered requirements, configured IT applications, and edited stakeholder email campaign communications to ensure they were compliant with the new Canadian Anti-Spam legislation (CASL) under tight timelines - Lead an Enterprise SharePoint 2010 upgrade that consisted of migrating hundreds of documents, standardizing SharePoint site configuration and meta data across all departments, and training all company employees - Implemented the Raiser's Edge volunteer module including configuration and training the Events department users - Applied the ADKAR change management methodology across the organization in relation to technology adoption and enhancements - Took over website content management including the creation of fundraising event web pages and setting up email campaigns for hundreds of recipients, with no prior experience, to back-fill a vacant position; trained new staff once hired - Lead testing efforts for all application enhancements ensuring proper integration between the website and the Raiser's Edge where applicable to ensure no impact on donations processing - Created custom reports for all levels of the organization using Microsoft Excel, Access, and Crystal Reports - Kept up-to-date on information security best practice and compliance of relevant governance (PIPA, PCI-DSS, CASL), educated company members accordingly, and initiated application enhancements as required - Created a standard framework with leadership to aid in planning operational initiatives and technology improvements Show less

Education

  • University of Alberta
    Bachelor of Commerce (B.Com.), Management Information Systems, Business Economics and Law
    2009 - 2012
  • Grant Macewan College
    Bachelor of Commerce (B.Com.), Transfer Program
    2007 - 2009

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