Laurel Olsthoorn, CPHR Candidate

People and Culture Manager at Starling Minds
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Contact Information
Location
CA
Languages
  • Native English -
  • Basic French -
  • Intermediate American Sign Language (ASL) -

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Peter Oxley

I had the pleasure of working for 4 years with Laurel at Starling Minds. She is an incredibly talented HR professional who the entire team came to rely on to be the ears and ears of what was going on with our people. By forging deep relationships within the team, she became a trusted resource for them and worked diligently to build out an amazing culture at Starling. Above and beyond the people / culture side of things, Laurel developed a fantastic eye for spotting candidates while driving the recruitment process that would be a fit for our core values and with our team. And lastly, as a leadership team member amongst a high growth scale-up, she always volunteered to help out in any way she could for projects and roles when we were short-staffed.

Julian Deck, MSc.

Laurel and I worked together at Starling Minds and she was one of my trusted 'go-to' members of the leadership team to talk through strategy, key hires and critical communications and decisions. Laurel brought a big picture perspective to important decisions and was excellent at clarifying what was important and required focus and resolution when addressing challenges and opportunities. I valued Laurel for her communication skills and helping craft internal and external messaging. Laurel was diligent, thorough, methodical and knew how to work at a vigorous and sustained pace and always got everything done on time. Personally, Laurel was always positive and caring, and brought a can-do energy to the leadership team.

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Credentials

  • CPHR Candidate
    CPHR BC & Yukon
    Jun, 2022
    - Sep, 2024

Experience

    • Canada
    • Mental Health Care
    • 1 - 100 Employee
    • People and Culture Manager
      • May 2021 - Present

    • Manager of Finance and Talent
      • Apr 2019 - May 2021

      Starling Minds is the leading scientific-based mental health platform for organizations looking to take a proactive approach to promoting mental well-being in the workplace. Working closely with the CEO & CFO, I am responsible for: • Maintaining all financial records for the company including Accounts Payable, Account Receivable, Payroll, Expenses, Reimbursements, etc. • Recruiting, hiring and on-boarding all new employees for our rapidly growing team. This includes preparing job descriptions, interviewing, developing contracts, procuring equipment and software. • Administering the Employee Health Benefits program. This included selecting a benefits plan and provider, training all staff and continuously maintaining the program to ensure it meets the needs of our team.• Create and maintain all employee records and processes (Contracts, raises, promotions, educational programs, time off etc.)• Develop a strong positive culture though the facilitation of quarterly team building events and townhalls, weekly team huddles and celebratory events. • Strategic company planning as a member of the leadership team.

    • Office Manager
      • Feb 2018 - Apr 2019

      • Actively drive cultural development of our company values, vision and mission • Maintains office staff by recruiting, selecting, orienting, and on-boarding employees • Increase office efficiency by planning and implementing office systems, layouts, and equipment procurement • Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments

    • Canada
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Data Analyst
      • Oct 2017 - Feb 2018

      • Provide weekly, monthly and quarterly forecasting and sales trends analysis • Audit and approve all high-risk export SUV sales in Vancouver • Coordinate day-to-day operations for all four MB dealerships in Vancouver. This includes factory ordering vehicles, arranging transport of units from Europe and USA, launching and grounding demo vehicles, etc. • Provide weekly, monthly and quarterly forecasting and sales trends analysis • Audit and approve all high-risk export SUV sales in Vancouver • Coordinate day-to-day operations for all four MB dealerships in Vancouver. This includes factory ordering vehicles, arranging transport of units from Europe and USA, launching and grounding demo vehicles, etc.

    • Canada
    • Insurance
    • 700 & Above Employee
    • Data Intelligence Analyst
      • Apr 2016 - Sep 2017

      • Provide in-depth analysis and commentary for major initiatives on the sales and activity within the insurance business. Examples include: trend analysis, segmentation, correlations, return on investments • Analyzing insurance sales data to find new opportunities for the businesses • Develop ad hoc value-added reporting based on requests and requirements from management, internal and external business partners • Conduct ongoing needs assessment interviews with customers to determine reporting requirements and test/validate all developed reporting. Look for opportunities to streamline and consolidate reporting effectiveness while negotiating delivery dates with Clients based on the complexity of the report • Train and transfer knowledge to the Retail Sales team and other departments through coaching/consulting • Participate in quarterly competition “RSI Challenge”, which has participants pitch an “out of the box” solution to an existing problem.

    • Continuing Education Specialist
      • May 2013 - Mar 2016

      • Creation and analysis of the Learning Design team dashboard. This quarterly team report shows the growth and performance of the CE Centre through various display methods (i.e. charts, graphs, metrics)• Assist advisors via email and telephone to troubleshoot technology issues while using the CE Centre. Issues may include: Brower incapability, certificates not generating, add-on interferences, LMS issues• Manage relationship with 10 Governing Bodies across Canada to ensure that all course content is accredited according to their individual requirements• Lead and support MBPS team members that process CE Credits. This includes assigning tasks, answering questions, making corrections and continual process improvement to optimizing efficiently. • Organize and track large amount of incoming and outgoing team information (i.e. financial payments to Governing Bodies, applications for accreditations and decision reports).

    • Continuing Education Administrative Assistant
      • Apr 2011 - May 2013

      • Issue CE Credits from offline events to ensure Advisors meet their licensing deadlines• Process documentation and improvement (i.e. migration from paper to electronic filing process, tracking clients requests to automate reporting, streamline accreditation requisition process) • Work with E-Learning Consultants to create online courses. Tasks included editing audio recordings, building quiz questions, quality checking final modules.

    • Administrative Assistant
      • Apr 2010 - Apr 2011

      • Evaluate and process all applications to sell M1 mortgages. This included multiple types of background tests, drafting mortgage agreements for executives to sign, tracking application throughout the process • Frequent data entry and updating as needed by team requiring a strong attention to detail

Education

  • British Columbia Institute of Technology
    Human Resources Management Certificate
  • Langara College
    Professional Bookkeeping Certificate
  • Wilfrid Laurier University
    Bachelor of Science (BSc)
  • Conestoga College
    American Sign Language (ASL) Certificate

Community

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