Guest Consultant

• Jan 2022 - Present

Front Desk Agent

• Jan 2021 - Sep 2021

As a front desk agent, I was responsible for providing excellent service to all guests by following company guidelines and rules. This position requires someone who can prepare for arrivals by assigning rooms and setting up guests’ profiles through OnQ. It also has responsibilities such as delivering amenities to guests and providing relevant information regarding the hotel’s services. Skills such as multi-tasking are required when creating reservations, updating guests’ profiles, and checking guests in, all while providing superior service. Show less

LEAD Operations Intern

• Aug 2020 - Dec 2020

Newport Hotel Group’s LEAD Program is a professional development program. The LEAD Internship Program is a rotational training plan intended to provide an introduction to hotel operations and an understanding of Newport Hotel Group's values. The program exposes interns to all departments within the hotel they are working at, such as Front Desk, Housekeeping, and Food and Beverage. Newport Hotel Group’s LEAD Program is a professional development program. The LEAD Internship Program is a rotational training plan intended to provide an introduction to hotel operations and an understanding of Newport Hotel Group's values. The program exposes interns to all departments within the hotel they are working at, such as Front Desk, Housekeeping, and Food and Beverage.