Experience

Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• Senior Manager, Financial Benefits

  • Oct 2022 - Present

• Senior Manager, Wealth & Wellness

  • Jun 2020 - Oct 2022

• Manager, Benefits Operations

  • Jun 2017 - Jun 2020

  - Created, developed, and directed teams that performed operations and vendor management for 20+ benefits including retirement, disability, life insurance, and commuter benefit programs - Developed multiple employees from entry level roles to people and project management roles - Sourced, interviewed, selected, and on-boarded additional add on partners required for benefit programs such as 3(21) advisor and LAD consultant - Worked closely with product and engineering teams to create… Show more - Created, developed, and directed teams that performed operations and vendor management for 20+ benefits including retirement, disability, life insurance, and commuter benefit programs - Developed multiple employees from entry level roles to people and project management roles - Sourced, interviewed, selected, and on-boarded additional add on partners required for benefit programs such as 3(21) advisor and LAD consultant - Worked closely with product and engineering teams to create roadmap to automate backend, front end UX, and operational tooling for all managing benefit products - Negotiated and implemented any contract changes and renewals for all managing benefit products annually - Reconciled any end of year W-2 adjustments for 401(k), disability, and life insurance

• Interim Manager, Benefits Operations Health

  • Oct 2018 - Apr 2019

  - Temporarily led the team running all health related strategic partnerships on the benefits platform including medical, dental, vision, FSA/HSA, One Medical etc. - Performed necessary contract renegotiations - Identified the need to replace two vendors and kicked off search

• Operations Analyst

  • Feb 2016 - Jun 2017

  - Manage and execute day to day operations for all ancillary benefits including 401(k), disability, life insurance, paid family leave, commuter benefits, etc. - Vendor management for all benefits - Work with engineering and product to develop required internal tools and customer facing in app flows for managed benefits - Perform monthly invoice auditing for all benefits - Perform sales trainings for new and existing products - Develop day to day and long term operational… Show more - Manage and execute day to day operations for all ancillary benefits including 401(k), disability, life insurance, paid family leave, commuter benefits, etc. - Vendor management for all benefits - Work with engineering and product to develop required internal tools and customer facing in app flows for managed benefits - Perform monthly invoice auditing for all benefits - Perform sales trainings for new and existing products - Develop day to day and long term operational processes for new and existing products - Develop internal documents for customer service, sales, and support teams - Perform EOY audits for 401(k) integrated partner offerings - Participated in a product search for a new a 401(k) partner



Cisco Meraki

• United States
• Computer Networking Products
• 700 & Above Employee

• Operations Lead

  • 2015 - 2015

  - Managed small team that performed daily analysis of several systems to maintain continuity; including Great Plains, Sales Force - Managed and delegated all incoming requests and communications between the warehouses, sales reps, distributors, resellers and end customers - Performed cross-functional duties throughout multiple departments including administrative, logistics and customer service - Managed orders requiring additional export compliance regulation and ensuring each party… Show more - Managed small team that performed daily analysis of several systems to maintain continuity; including Great Plains, Sales Force - Managed and delegated all incoming requests and communications between the warehouses, sales reps, distributors, resellers and end customers - Performed cross-functional duties throughout multiple departments including administrative, logistics and customer service - Managed orders requiring additional export compliance regulation and ensuring each party received proper exportation paperwork - Handled day to day and escalations at offsite warehouse - Provided as backup for other teams including inventory manager, orders processing, international specialists, and our supervisor for our team in Europe

• Operations Specialist

  • 2013 - 2015

  - Managed receipt of inventory into various distribution centers - Oversaw allocation of orders and transmission to the distribution centers - Tracked run rates for inventory at multiple warehouses - Problem-solved domestic and international shipping challenges - Performed daily analysis of several systems to maintain continuity including SalesForce - Managed and delegated all incoming requests and communications between the warehouses, sales reps, distributors, resellers and… Show more - Managed receipt of inventory into various distribution centers - Oversaw allocation of orders and transmission to the distribution centers - Tracked run rates for inventory at multiple warehouses - Problem-solved domestic and international shipping challenges - Performed daily analysis of several systems to maintain continuity including SalesForce - Managed and delegated all incoming requests and communications between the warehouses, sales reps, distributors, resellers and end customers - Developed training materials and documents; kept policies and procedures updated, assist in training new and existing team members - Performed cross-functional duties throughout multiple departments including administrative, logistics and customer service

• Order Administrator

  • 2012 - 2013

  - Handled requests and communications with North American distributor regarding incoming orders - Processed sales orders for hardware, services, licenses - Negotiated between sales reps, distributor and resellers - Provided domestic and international shipping quotations - Handled issues resolution - Developed training materials and documents; kept materials updated, assisted in training new team members - Promoted within operations within first eight months



Geekli.st

• Technology, Information and Internet
• 1 - 100 Employee

• Operations Manager

  • Jan 2012 - Jun 2012

  -Established operational procedures such as payroll, employee communications and hiring policies and procedures. - Cultivated partnerships with financial investors. - Performed customer support tasks for site issues. - Communicated with users regarding questions regarding how to use the website. - Managed executive schedule and travel arrangements. - Represented company at conferences. - Helped maintain blog and social media sites such as Google+ and Twitter. -Established operational procedures such as payroll, employee communications and hiring policies and procedures. - Cultivated partnerships with financial investors. - Performed customer support tasks for site issues. - Communicated with users regarding questions regarding how to use the website. - Managed executive schedule and travel arrangements. - Represented company at conferences. - Helped maintain blog and social media sites such as Google+ and Twitter.



SoundStage Direct, LLC

• United States
• Retail

• Order Manager

  • Feb 2011 - Jan 2012

  - Streamlined overall ordering process of filling, picking, and shipping. - Implemented a perpetual inventory system. - Maintained communications with record companies regarding release dates and order fulfillment. - Handled international and domestic shipments, returns and exchanges. - Trained employees on Stone Edge Order Manager software. - Performed customer support via phone, email, Live Chat. - Involved in executive decision-making regarding employee-base structure… Show more - Streamlined overall ordering process of filling, picking, and shipping. - Implemented a perpetual inventory system. - Maintained communications with record companies regarding release dates and order fulfillment. - Handled international and domestic shipments, returns and exchanges. - Trained employees on Stone Edge Order Manager software. - Performed customer support via phone, email, Live Chat. - Involved in executive decision-making regarding employee-base structure. - Helped maintain blog and social media sites such as Twitter and Facebook. Show less - Streamlined overall ordering process of filling, picking, and shipping. - Implemented a perpetual inventory system. - Maintained communications with record companies regarding release dates and order fulfillment. - Handled international and domestic shipments, returns and exchanges. - Trained employees on Stone Edge Order Manager software. - Performed customer support via phone, email, Live Chat. - Involved in executive decision-making regarding employee-base structure… Show more - Streamlined overall ordering process of filling, picking, and shipping. - Implemented a perpetual inventory system. - Maintained communications with record companies regarding release dates and order fulfillment. - Handled international and domestic shipments, returns and exchanges. - Trained employees on Stone Edge Order Manager software. - Performed customer support via phone, email, Live Chat. - Involved in executive decision-making regarding employee-base structure. - Helped maintain blog and social media sites such as Twitter and Facebook. Show less