Laure Cazeau

Customs and Excise Coordinator at Kinaxia Logistics Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Manchester, England, United Kingdom, UK
Languages
  • French Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Elementary proficiency

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Credentials

  • Level 2: Customs Practice & Procedure Award
    UK Customs Academy
    Mar, 2023
    - Nov, 2024

Experience

    • United Kingdom
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Customs and Excise Coordinator
      • Oct 2023 - Present

    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Operation support - Customs
      • Feb 2021 - Oct 2023

      • Laising between Customs agents and different departments of the company to ensure deliveries accros Europe • Anticipating, resolving issues and indentifying patterns to improve internal customs processes. • Providing end to end customs solutions for new and existing customers, from discovery to implementation. • Growing customs brokers portfolio, creating new contacts, getting information about import and export processes, building a relationship to be able to provide better… Show more • Laising between Customs agents and different departments of the company to ensure deliveries accros Europe • Anticipating, resolving issues and indentifying patterns to improve internal customs processes. • Providing end to end customs solutions for new and existing customers, from discovery to implementation. • Growing customs brokers portfolio, creating new contacts, getting information about import and export processes, building a relationship to be able to provide better customs solution to customers. • Supporting and training agents and branches to customs and processes. Show less • Laising between Customs agents and different departments of the company to ensure deliveries accros Europe • Anticipating, resolving issues and indentifying patterns to improve internal customs processes. • Providing end to end customs solutions for new and existing customers, from discovery to implementation. • Growing customs brokers portfolio, creating new contacts, getting information about import and export processes, building a relationship to be able to provide better… Show more • Laising between Customs agents and different departments of the company to ensure deliveries accros Europe • Anticipating, resolving issues and indentifying patterns to improve internal customs processes. • Providing end to end customs solutions for new and existing customers, from discovery to implementation. • Growing customs brokers portfolio, creating new contacts, getting information about import and export processes, building a relationship to be able to provide better customs solution to customers. • Supporting and training agents and branches to customs and processes. Show less

    • Netherlands
    • Software Development
    • 700 & Above Employee
    • Insurance Support Advisor
      • Jun 2019 - Nov 2020

      • Oversaw the daily running of administrative operations of the department, chaired meetings, led training and organised events. • Supported and mentored advisors using a range of techniques, this included side by side and coaching sessions, improved performance and efficiencies across the department. • Actively reviewed resolved cases (average of 80 per month) to a high standard, ensured regulatory compliance, GDPR compliance and quality. • Provided 1-1 support reviews on on-going… Show more • Oversaw the daily running of administrative operations of the department, chaired meetings, led training and organised events. • Supported and mentored advisors using a range of techniques, this included side by side and coaching sessions, improved performance and efficiencies across the department. • Actively reviewed resolved cases (average of 80 per month) to a high standard, ensured regulatory compliance, GDPR compliance and quality. • Provided 1-1 support reviews on on-going cases, improved productivity and identified alternative resolutions. • Collaborated with other departments and key stakeholders, answered queries, resolved conflicts and created projects.

    • Insurance Claims Advisor
      • Jul 2017 - Jun 2019

      • Processed damage claims from inception to resolution, liaised with both customers and suppliers in difficult circumstances, used conflict management skills to resolve and mitigate issues. • Researched and reviewed documentation, prepared findings and corrected outcomes for both customers and suppliers.

    • Customer Advisor
      • Jul 2016 - Jun 2017

      • Resolved queries on three different channels: phone (inbound or outbound), email or live chat, averaged over 60 contacts per day. • First point of contact between customer and car hire companies before rentals, resolved complaints and disputes post rental. • Cross sold products and closed sales enquiries, advised customers according to their specific needs.

    • United Kingdom
    • Hospitality
    • 700 & Above Employee
    • Receptionist
      • Aug 2015 - Jun 2016

      Working within a busy central Manchester hotel reception environment providing guests with exceptional customer service in all areas of their stay. • Hosted clients from arrival to departure, helping through various stages of their stay. • Support other departments when necessary Working within a busy central Manchester hotel reception environment providing guests with exceptional customer service in all areas of their stay. • Hosted clients from arrival to departure, helping through various stages of their stay. • Support other departments when necessary

    • Banking
    • 700 & Above Employee
    • Bank Receptionist
      • Aug 2014 - Sep 2014

      First contact between the guests and advisers while managing administrative paperwork. • Provided day to day administration tasks. • Client reception (phone, email, face to face) providing help with banking requests. • Supervised cash deposit, safe security. First contact between the guests and advisers while managing administrative paperwork. • Provided day to day administration tasks. • Client reception (phone, email, face to face) providing help with banking requests. • Supervised cash deposit, safe security.

  • Communication Department
    • City Town Hall of Cognac
    • Tourism Consultant
      • Jun 2013 - Jun 2013

      Touristry promotion and research for Cognac's “Ville d'Art et d'Histoire” program • City of Cognac website translation (Into English and Spanish) • Graphic design and promotion for the book “Laissez-vous Conter Cognac" Touristry promotion and research for Cognac's “Ville d'Art et d'Histoire” program • City of Cognac website translation (Into English and Spanish) • Graphic design and promotion for the book “Laissez-vous Conter Cognac"

  • Communauté de Commune de Cognac
    • Cognac campsite and Base Plein air,
    • General Assistant
      • Jun 2012 - Sep 2012

      Providing activities and security in a busy environment • Activity development • Supervision and care of 200+ children • Safety procedures in a busy work environment Providing activities and security in a busy environment • Activity development • Supervision and care of 200+ children • Safety procedures in a busy work environment

Education

  • Université Michel de Montaigne (Bordeaux 3)
    Languages And Management Degree, English, Spanish and Tourism
    2010 - 2013
  • Lycée Guez de Balzac
    Baccalauréat in Literature, Reinforced English
    2007 - 2010

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