Laure Cazeau
Customs and Excise Coordinator at Kinaxia Logistics Limited- Claim this Profile
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French Native or bilingual proficiency
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English Full professional proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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Level 2: Customs Practice & Procedure Award
UK Customs AcademyMar, 2023- Nov, 2024
Experience
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Kinaxia Logistics Limited
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United Kingdom
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Customs and Excise Coordinator
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Oct 2023 - Present
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C.H. Robinson
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United States
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Operation support - Customs
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Feb 2021 - Oct 2023
• Laising between Customs agents and different departments of the company to ensure deliveries accros Europe • Anticipating, resolving issues and indentifying patterns to improve internal customs processes. • Providing end to end customs solutions for new and existing customers, from discovery to implementation. • Growing customs brokers portfolio, creating new contacts, getting information about import and export processes, building a relationship to be able to provide better… Show more • Laising between Customs agents and different departments of the company to ensure deliveries accros Europe • Anticipating, resolving issues and indentifying patterns to improve internal customs processes. • Providing end to end customs solutions for new and existing customers, from discovery to implementation. • Growing customs brokers portfolio, creating new contacts, getting information about import and export processes, building a relationship to be able to provide better customs solution to customers. • Supporting and training agents and branches to customs and processes. Show less • Laising between Customs agents and different departments of the company to ensure deliveries accros Europe • Anticipating, resolving issues and indentifying patterns to improve internal customs processes. • Providing end to end customs solutions for new and existing customers, from discovery to implementation. • Growing customs brokers portfolio, creating new contacts, getting information about import and export processes, building a relationship to be able to provide better… Show more • Laising between Customs agents and different departments of the company to ensure deliveries accros Europe • Anticipating, resolving issues and indentifying patterns to improve internal customs processes. • Providing end to end customs solutions for new and existing customers, from discovery to implementation. • Growing customs brokers portfolio, creating new contacts, getting information about import and export processes, building a relationship to be able to provide better customs solution to customers. • Supporting and training agents and branches to customs and processes. Show less
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Booking.com
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Netherlands
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Software Development
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700 & Above Employee
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Insurance Support Advisor
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Jun 2019 - Nov 2020
• Oversaw the daily running of administrative operations of the department, chaired meetings, led training and organised events. • Supported and mentored advisors using a range of techniques, this included side by side and coaching sessions, improved performance and efficiencies across the department. • Actively reviewed resolved cases (average of 80 per month) to a high standard, ensured regulatory compliance, GDPR compliance and quality. • Provided 1-1 support reviews on on-going… Show more • Oversaw the daily running of administrative operations of the department, chaired meetings, led training and organised events. • Supported and mentored advisors using a range of techniques, this included side by side and coaching sessions, improved performance and efficiencies across the department. • Actively reviewed resolved cases (average of 80 per month) to a high standard, ensured regulatory compliance, GDPR compliance and quality. • Provided 1-1 support reviews on on-going cases, improved productivity and identified alternative resolutions. • Collaborated with other departments and key stakeholders, answered queries, resolved conflicts and created projects.
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Insurance Claims Advisor
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Jul 2017 - Jun 2019
• Processed damage claims from inception to resolution, liaised with both customers and suppliers in difficult circumstances, used conflict management skills to resolve and mitigate issues. • Researched and reviewed documentation, prepared findings and corrected outcomes for both customers and suppliers.
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Customer Advisor
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Jul 2016 - Jun 2017
• Resolved queries on three different channels: phone (inbound or outbound), email or live chat, averaged over 60 contacts per day. • First point of contact between customer and car hire companies before rentals, resolved complaints and disputes post rental. • Cross sold products and closed sales enquiries, advised customers according to their specific needs.
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Travelodge Hotels Limited
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United Kingdom
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Hospitality
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700 & Above Employee
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Receptionist
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Aug 2015 - Jun 2016
Working within a busy central Manchester hotel reception environment providing guests with exceptional customer service in all areas of their stay. • Hosted clients from arrival to departure, helping through various stages of their stay. • Support other departments when necessary Working within a busy central Manchester hotel reception environment providing guests with exceptional customer service in all areas of their stay. • Hosted clients from arrival to departure, helping through various stages of their stay. • Support other departments when necessary
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Banque Populaire
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Banking
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700 & Above Employee
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Bank Receptionist
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Aug 2014 - Sep 2014
First contact between the guests and advisers while managing administrative paperwork. • Provided day to day administration tasks. • Client reception (phone, email, face to face) providing help with banking requests. • Supervised cash deposit, safe security. First contact between the guests and advisers while managing administrative paperwork. • Provided day to day administration tasks. • Client reception (phone, email, face to face) providing help with banking requests. • Supervised cash deposit, safe security.
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Communication Department
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City Town Hall of Cognac
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Tourism Consultant
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Jun 2013 - Jun 2013
Touristry promotion and research for Cognac's “Ville d'Art et d'Histoire” program • City of Cognac website translation (Into English and Spanish) • Graphic design and promotion for the book “Laissez-vous Conter Cognac" Touristry promotion and research for Cognac's “Ville d'Art et d'Histoire” program • City of Cognac website translation (Into English and Spanish) • Graphic design and promotion for the book “Laissez-vous Conter Cognac"
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Communauté de Commune de Cognac
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Cognac campsite and Base Plein air,
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General Assistant
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Jun 2012 - Sep 2012
Providing activities and security in a busy environment • Activity development • Supervision and care of 200+ children • Safety procedures in a busy work environment Providing activities and security in a busy environment • Activity development • Supervision and care of 200+ children • Safety procedures in a busy work environment
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Education
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Université Michel de Montaigne (Bordeaux 3)
Languages And Management Degree, English, Spanish and Tourism -
Lycée Guez de Balzac
Baccalauréat in Literature, Reinforced English