Experience

Just the Tonic Comedy Club

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Comedy Whiz

  • Sep 2017 - Present

  Customer Experience • Strive to create the ultimate customer experience in all venues • Liaise with box Office manager to ensure customer bookings are dealt with efficiently • Website and booking engine management • Co manage the communication from acts confirming bookings • Monitor quality of feedback from customers • Ensure venues and Box Office are compliant in dealing with complaints to minimise refunds • Monitor external social presence -e.g. Trip advisor, Facebook, Twitter Comedian booking • Take on board on feedback reports from sound tech', show managers and customers • Ensure presence at all Comedy Festivals and events • Welfare of comedians to be a key focus, Gather feedback from comedians on 6 monthly basis • Increase the number of shows at venues – Charity shows/ Tour shows/Open Mic nights/ Open spots • Regular brand growth meetings to drive shared output Operational delivery • Establish/ communicate venue targets, implement a Brand standard management program • Weekly show manager catch up's to ensure venue relationships are strong in venues we don't operate ourselves • Engagement from venue teams around comedy offer, visit venues and offer hands on support • Share vision with sound techs • Liaise with Stonegate management and advise on delivery of outstanding food and drink products during the shows to increase SPH • Liaise with 3rd party companies to ensure consistent service and price point • Ensure venues have up to date POS in site to promote shows, from design, to print, to delivery • Share best practice after winning two 'Best venue over 200 capacity' awards at the Leicester Comedy Festival awards Show less



iNTERTAIN Ltd

• Hospitality
• 1 - 100 Employee

• Comedy Coordinator

  • Mar 2016 - Sep 2017

  Customer Experience• Create the ultimate customer experience in all venues • Analyse trends around feedback alongside customer experience manager• Ensure venues checking and responding to customer feedback• Train process out to all show managers• Customer feedback at an all-time high since the brand launch in May, continue to grow this• The Comedy Loft Bible which I created to be followed at all times by venues• Weekly show manager call in place to support show managers• Recruit and train Box office team• Mystery visits to be rolled out across the four venues to monitor quality • Website and booking engine management• Ensure venues and Box Office are compliant in dealing with complaints to minimise refunds• Monitor external social presence -e.g. Trip advisor, Facebook, TwitterComedian booking / Just the Tonic Liaison• Train Show Managers on feedback reports• Liaise with JTT as to the outcome of the feedback• Feedback on the ‘local matching’ of the comedians• Monitor quality of feedback from customers – Currently at an all time high• Ensure presence at all Comedy Festivals and events • Welfare of comedians to be a key focus, Gather feedback from comedians on 6 monthly basis• Facilitated meeting with JTT quarterly • Increase the number of shows at venues – Charity shows/ Tour shows• Regular brand growth meetings to drive shared outputOperational delivery• Establish/ communicate venue targets, implement a Brand standard management program• Create and deliver show manager training program and hold academy for training every 6 months• KPIs / targets / incentive • Create/ plan for HO support visits throughout the year• Engagement from venue teams around comedy offer• Share vision with Live Music Management for sound tech delivery• Support Brand communication manager with sales teams and targets. Oversee Box office day to day running• Liaise with Customer experience manager and deliver outstanding food and drink products during the shows Show less

• Show Manager/ Assistant Manager

  • Aug 2015 - Mar 2016

  Day to day running of the comedy business within our brand new venue, 6 on Broad StreetRelaunch the comedy side of this business with a fresh outlook and feel, bringing a great comedy night out in a relaxed environment to our customersProvide assistance with selling our Live Comedy shows and eventsIncrease venue revenue with private hire events throughout the yearCreate table plans for the events we holdChristmas party planning and ticket salesManage and produce rotas for staffPart of the venue management team responsible for running the venue on a daily basisManage customer bookings and increase revenue with pre booking opportunitiesWork alongside the kitchen team to ensure standards are high in the comedy venue and 6 on Broad Street at all timesProvide support for Marketing the venueProviding customer support - before, during and after the showsEnsuring health and safety guidelines are adhered to at all timesLiaison with the local licensing team for any new and existing eventsDelivering initial and on going training to staff, train staff who excel to become show managersLiaise with performers before and during the night of a showOverseeing all venue contracts/ contractorsComedy Capacity - 400 Restaurant style with tables, 600 in theatre styleVenue capacity overall - 2400 Show less

• Assistant Manager

  • Mar 2015 - Aug 2015

  Management Duties:- Multi Faceted business, within the top 3 highest turnover venues during summer months.- Reconciliation and banking of takings- Ensure staff files are up to date and HR compliant - Overseeing stock taking and placing orders - Ensuring health and safety guidelines are adhered to at all times- Liaison with the local licensing team- Delivering initial and on going training of staff - Working alongside the security company to ensure venue safety for staff and customers- Plan and implement staff incentives to encourage up selling within the business- Recruitment of up to 30 new staff for the peak season- Oversee and deliver operational excellence in the areas of food and service whilst maintaining a safe and legal working environment adhering to company brand standards and national legislation.- Ensure the wellbeing and continued development of my team including the kitchen members through appraisal and training. Complete succession planning to maintain an engaged and motivated team.- Champion repeat business to grow sales with customer engagement, speed, quality and standards of service.- See that conversion is achieved with key focus on dry stock taking and kitchen labour %.- Implement compliance and due diligence measures to meet customer and local authority expectations.- Direct report to GM with transparency and ownership of delegated roles.Sales and Marketing Duties when needed:- Contacting customers to generate repeat business- Business development through planning and presenting to businesses- Develop contacts within local media to promote events- Ensured social media and internet campaigns are upto date to generate ticket revenue- Create and deliver marketing campaigns locally to ensure venue success- Looking after customers on arrival and throughout their time in the venue when pre booking occurs for sport, pre party, special events- Working alongside venue promotersCapacity - 890 Show less



Just the Tonic

• United Kingdom
• Consumer Services

• Venue Manager

  • Feb 2012 - Mar 2014

  Winner of Best New Venue with a capacity over 200 at Dave's Leicester Comedy Festival 2013 Finalist in Best Independent Club at the Leicester Best Bar None awards 2013 Opening of a brand new venue from scratch with an extremely quick turn around Run the venue on a daily basis Provide assistance with selling our Live Comedy shows and events Increasing venue revenue with private hire events throughout the year Ensuring health and safety guidelines are adhered to at all times Liaison with the local licensing team Stock ordering (Inc. supervision of stock takes weekly) Sundry ordering within budgets set by the owner Overseeing all venue contracts/ contractors and maintenance Manage and produce rotas for up to 14 staff including wage budgets, staff recruitment, Delivering initial and ongoing training to staff Creating table plans to suit the room on the night of an event to make it feel warm and welcoming as well as comfortable for guests Provide support for marketing the venue Providing customer support - before, during and after the shows Ensure social media is up to date, relevant and engaging to our customers and potential customers Liaise with performers before and during the night of a show Produce an appetizing menu to increase sph that suits the business and customer needs Work closely with the chef to ensure waste is kept low Capacity - 300 Show less

• Walkabout/ Highlight/ Jongleurs/ Bar Risa

  • May 2001 - Dec 2011

  Assistant Manager Kitchen Manager Show Manager Bar Supervisor Sales and Marketing Co ordinator Show Manager Duties: • Responsible for up to 20 members of staff throughout show • Negotiate with booking agents for high profile comedians • Host 4 comedians during the show • Ensure up to 260 guests are receiving outstanding service • Responding promptly and calmly to any incidents that occur at any stage • Provide front of house service to guests as they arrive • Liaise and instruct Bar/kitchen staff, stage crew and DJ Sales and Marketing Coordinator Duties: • Contacting customers to generate repeat business • Cold calling to generate new business • Working to demanding targets • Business development through planning and presenting to businesses • Develop contacts within local media to promote events • Introduced social media and internet campaigns to generate ticket revenue • Create and deliver marketing campaigns locally to ensure venue success • Report on the business plan at national company events Bar/Kitchen Management Duties: • Opening and closing shifts • Reconciliation and banking of takings • Overseeing stock taking and placing orders • Ensuring health and safety guidelines were adhered to at all times • Liaison with the local licensing team • Creating of staff rotas • Processing of staff time sheets • Delivering initial and on going training to staff Show less



SpaceUK

• United Kingdom

• Box Office Manger – Edinburgh Fringe Festival/ SpaceUK

  • Aug 2011 - Aug 2011

  Box Office Manger – Edinburgh Fringe Festival/ SpaceUK August 3rd- 28th 2011 Box Office roles • Manage staff rota for 7 members of staff • Liaise with performers Re. Payments, Ticket sales, Venue Issues etc • Work under pressure and long hours • Cash Handling/ Cash Control daily cash up • Managing two new box offices to the SpaceUK company this year Box Office Manger – Edinburgh Fringe Festival/ SpaceUK August 3rd- 28th 2011 Box Office roles • Manage staff rota for 7 members of staff • Liaise with performers Re. Payments, Ticket sales, Venue Issues etc • Work under pressure and long hours • Cash Handling/ Cash Control daily cash up • Managing two new box offices to the SpaceUK company this year