Billing Specialist

• Feb 2023 - Present

Project Manager

• Jan 2022 - Dec 2022

Responsible for overall planning, management and completion of customer established projects on a wide variety of small and mid scale programs. Used project management skills to manage project roles, identify resource requirements, meet training needs, record and track field progress, provide customer satisfaction and reporting structures and ensured quality of projects. Ensured effective communication and relationships between customer and project team members were maintained.• Supervised 10-15 subcontractors.• Determined/negotiated flat rate amount for subcontractors.• Assigned all Chase orders in Partner Territory west of the Mississippi River.• Billed out $200,000 with 38% average Gross Profit Margin per month consistently. Show less

Project Coordinator

• Dec 2019 - Jan 2022

Responsible for supporting the Project Managers in Partner Territory in scheduling installations with subcontractors and keeping up with open installations. Maintaining and monitoring project schedules and following up on important important actions and decisions from meetings. • Issued POs to subcontractors.• Updated Smartsheet of all installations for Project Managers.• Ensured all jobs were closed for end of month billing.• Created a Smartsheet for all Chase orders to eliminate missing scheduled dates. Show less

Accounting Clerk- Order Entry/Billing

• Mar 2016 - Dec 2019

Responsible for daily input of Sales Orders, completing monthly Billing Process, providing customer/employee assistance in professional, timely and accurate manner. • Reviewed and process over 100 orders per month received by email from Sales Department. • Prepared invoices for submission to customers via mail, e-mail or approved vendor portal. • Created special billing excel spreadsheets for specific customers. • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction. • Conducted investigative research and analysis to resolve billing discrepancies. • Entered as many as 150 invoices each month. Show less

Customer Service Representative

• Jan 2016 - Mar 2016

Processed orders received by email and fax. • Checked inventory to make sure requested product was available. • Verified accuracy of information and executed clarification of orders. • Provided order tracking information and resolved issues when needed. • Received, reviewed and entered approximately 20 customer orders timely, followed up with customer, sales force, production and shipping. Processed orders received by email and fax. • Checked inventory to make sure requested product was available. • Verified accuracy of information and executed clarification of orders. • Provided order tracking information and resolved issues when needed. • Received, reviewed and entered approximately 20 customer orders timely, followed up with customer, sales force, production and shipping.

Cashier

• May 2015 - Mar 2016

Delivered best-in-class, branded customer experience that built loyalty and enabled consistent sales and profit growth. • Drove sales and add-on purchases by promoting specific item options to customers. • Trained new team members in cash register operation, stock procedures and customer service. • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage. • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs. • Accurately handled over $2,000 of payments daily in cash and credit cards payments. Show less

Accounting Assistant

• May 2015 - Sep 2015

Reviewed contracts for specific clauses to fill out spreadsheet to be used to update database. • Reviewed 5,000 contracts for specific clauses to fill out spreadsheet. • Created file folders for new contracts and mailed copies to clients. • Reorganized file cabinets, pulled cancelled and terminated files for off-site storage. Reviewed contracts for specific clauses to fill out spreadsheet to be used to update database. • Reviewed 5,000 contracts for specific clauses to fill out spreadsheet. • Created file folders for new contracts and mailed copies to clients. • Reorganized file cabinets, pulled cancelled and terminated files for off-site storage.

Order Processing Admin.

• Nov 2008 - Oct 2014

Received, reviewed and processed all new product and change orders accurately and timely. Contacted representatives and customers for additional information as required. Assessed sales order packages for completeness and accuracy per engineering and accounting / credit guidelines. Prepared, assembled, and performed document quality control for orders. • Saved postage and 8 hours handling per month by emailing commission statements instead of mailing hard copies. • Increased order entry efficiency and reduced / eliminated training by collaborating with technical writer in producing guide for booking new orders. • Shortened lead times and eliminated delays by alerting IT department to recurring errors within configuration program that was causing incorrect bills of material. • Decreased discrepancies prior to invoicing by creating sales order checklist, catching order entry errors (total, commission, tax, and shipping address). • Reduced order processing time from 17 working days to 3 as part of Six Sigma projects that improved process productivity. • Diminished time to locate files by organizing electronic folders based on year order was shipped. Show less

Check Out Supervisor

• 2007 - 2008

Assisted managers with supervision of associates on front-end / tobacco center by assigning duties, communicating goals, providing feedback, training and ensuring compliance with company policies and procedures. Evaluated and promoted associates. • Increased sales and improved customer satisfaction by training new cashiers in customer service techniques and efficient check out procedures. Assisted managers with supervision of associates on front-end / tobacco center by assigning duties, communicating goals, providing feedback, training and ensuring compliance with company policies and procedures. Evaluated and promoted associates. • Increased sales and improved customer satisfaction by training new cashiers in customer service techniques and efficient check out procedures.