Client Relationship Manager

• May 2022 - Present

AV Consultant & SI AV Consultant & SI

Project Manager

• Sep 2021 - Apr 2022

Business and Operations Manager

• May 2014 - Aug 2021

In my present employment, I am actively involved in sales and operations part of the company; I am effectively handling various aspects of sales and business development, operations planning and implementation, facilities service management, key account and event management as well as audio / visual project and service management. My duties include development and implementation of strategic sales and operational goals, process monitoring, implementing improvement initiatives and assisting team members in meeting sales goals. I have success in leading the process of selling audio visual solutions, product and services to keys clients as well as analysing sales process, package pricing and bid structures to recommend improvement initiatives. I have been instrumental in implementing corrective measures to enhance existing or newly established credit facilities. I have success in establishing and maintaining long-term business relations with key industry players and key clients. I handle all contract negotiations, manage proposals/bids, resolve technical issues, determine breached agreements and assist in developing business cases and technology estimates. I have proven record of leading various project portfolios right from design, build through to implementation and operational turn-over. Key Projects and Accomplishments: • Played an integral role in ensuring effective execution and completion of below mentioned projects within given time and budget. o Emaar- Manzil Down Town (Dubai) o St. Paul’s Church (AUH) o GEMS Group of Institutions (Dubai, Fujairah, AUH) • Proven record of meeting and over exceeding department KPIs by 20% consecutively for 5 months as well as increased product sales by 12%, thus maximising annual revenue by 20%; received Best Employee of the Month award for consecutively 3 years. • Cultivated long-term business relations with the new product manufactures and service facilities, resulting in increasing total project volumes to 25%. Show less