Senior Content Analyst

• Feb 2021 - Present

Freelance Writer and Editor

• Apr 2020 - Present

Writing and editing content ranging from blog posts to e-books on a variety of topics. Writing and editing content ranging from blog posts to e-books on a variety of topics.

Customer Service Advisor

• May 2019 - Mar 2020

Completed a wide range of administration tasks, always with a high level of efficiency, and developed familiarity with the CRM system in use at the bank. Made and received calls to and from customers, solicitors and other departments within the bank, fielding questions and concerns. I took pride in seeing customer queries through to a satisfactory conclusion, even when they fell outside my direct area of responsibility. Completed a wide range of administration tasks, always with a high level of efficiency, and developed familiarity with the CRM system in use at the bank. Made and received calls to and from customers, solicitors and other departments within the bank, fielding questions and concerns. I took pride in seeing customer queries through to a satisfactory conclusion, even when they fell outside my direct area of responsibility.

Science Teacher

• Sep 2017 - Apr 2019

Planned and delivered lessons to students from age 10 to 16, running revision sessions and targeted intervention for students who are below target, communicating regularly with parents and other staff across the school. Planned and delivered lessons to students from age 10 to 16, running revision sessions and targeted intervention for students who are below target, communicating regularly with parents and other staff across the school.