Experience

Gardner Wetherill

• Australia
• Architecture and Planning
• 1 - 100 Employee

• Creative Support & Marketing

  • Jan 2022 - Present

  After having previously worked for Gardner Wetherill, I was offered an opportunity to return to support the team in marketing, administration and architecture, whilst finishing my architectural undergraduate degree. Specific responsibilities include: - Architectural support; providing architectural assistance to the Directors as required - Graphic design & marketing; creating marketing collateral such as brochures and flyers, maintaining company website / social media, and implementing marketing initiatives - Submissions; coordinating submissions and creating graphically presented submission documentation - Administration; supporting the administration team where required Show less



Richard Crookes Constructions

• Australia
• Construction
• 500 - 600 Employee

• Process Coordinator

  • Mar 2020 - Mar 2021

  Working closely with the General Manager of Design & Innovation to improve the department’s processes and procedural documentation, including the creation of a new filing system and suite of pro forma. - Creating visual graphics and process flows to support written processes. - Writing copy for process documentation and communications - Creating PowerPoint presentations - Working closely with the innovations committee to document and communicate process improvement initiatives - Developing regular team communications, including the creation and coordination of a monthly newsletter Show less

• Administration Manager & Personal Assistant

  • Apr 2018 - Mar 2020

  Gardner Wetherill are an Architectural & Interior Design studio located in Sydney. Responsibilities: - Office Manager; day to day running of the office including reception, general administration, maintaining supplies, filing and payroll - Personal Assistant; PA to 4 Directors providing support where required - Invoicing & banking; creation and distribution of the company invoicing including following up on aged receivables, credit card reconciliation and processing payments - Submission coordination; creation of submission documentation using InDesign, adhering to selection criteria and working to strict deadlines - Written documentation; assisting project managers in creating architectural reports Show less



peckvonhartel

• Australia
• Architecture and Planning
• 1 - 100 Employee

• Executive Assistant & Office Manager

  • Nov 2017 - Apr 2018

  Peckvonhartel are an architectural and interior design practice with offices in Sydney, Melbourne and Canberra. Responsibilities: - Executive assistant: providing support to the principle, booking events, managing calendars, coordinating meetings and travel etc. - Office management & administration: reception, customer service, managing supplies, coordinating library updates and other administrative duties - Marketing assistant: assisted the Marketing Coordinator in developing submission and tender documentation and in coordinating marketing events Show less



Drawable

• Australia
• Construction
• 1 - 100 Employee

• Trainee Drafter and Marketing Assistant

  • Mar 2017 - Jul 2017

  Drawable are a Sydney based drafting company specialising in trade (electrical and hydraulic) drafting. Responsibilities: - Marketing; website development (Wordpress), Search Engine Optimisation, writing marketing copy, designing brochures/flyers (InDesign) and developing marketing initiatives - Drafting; trained in AutoCad to complete trade drawings, including electrical ‘As Built’ drawings, Line Diagrams, and hydraulic Block Plans - Customer service; answered telephone queries and attended client meetings - Administration; Record management & filling; ensured client details and jobs were accurately recorded Achievements: - Developed a successful SEO campaign that brought the company to the top page of google - Developed a sound understanding of AutoCad and competence in completing all types of trade drafting drawings. Show less



Solium

• Côte d'Ivoire
• Software Development

• Settlements Coordinator

  • Oct 2016 - Mar 2017

  Solium (now Shareworks by Morgan Stanley) is a global technology company offering innovative cloud-based software to manage the administration and operation of employee share plans.Responsibilities:- Client liaison; liaised with stockbrokers and banks to ensure the smooth settlement of Stockmarket transactions- Teamwork; worked closely with Directors and Associates in ensuring shareholder transactions were correctly processed in the database - Process improvement and documentation; Managed multiple business improvement projects including developing and documenting the processes for the Settlements team- Data entry & reporting; Utilised Excel to import data into software in order to settle large trades on the Stockmarket. Exported data from the software to create reporting for clients and the wider team.Achievements:- Reviewed, improved and documented the processes for the entire team- Implemented paperless processing; eliminating the need to print documentation Show less

• Client Administrator

  • Sep 2015 - Oct 2016

  - Administration & project management; administered client’s employee share plans including coordinating multi million dollar share purchases and high profile projects for global clients - Written communication; developed communication broadcasts delivered to thousands of recipients, responded to complex customer queries and wrote procedural documentation - Client services; liaised with clients on a daily basis and conducted client meetings- Data entry & software management; navigated multiple softwares to process shareholder transaction and updated client records whilst maintaining strong attention to detail Show less



Computershare

• Australia
• Financial Services
• 700 & Above Employee

• Senior Client Services Associate

  • Nov 2012 - May 2015

  Computershare Plan Managers work with companies locally and globally to design, implement, administer and review employee share plans across diverse communities and cultures, languages and currencies.Responsibilities: • Client liaison; used strong communication skills to direct stakeholder meetings and liaise with clients daily through written correspondence, over the phone and in person• Supervision and training; used strong interpersonal skills while coaching, training, mentoring and supervising associates within the Service Delivery team• Administration & data management; acted as a subject matter expert in the administration of employee share plans including navigating and maintaining the shareholder database• Reporting; drew upon extensive knowledge of Microsoft Office to develop, deliver and improve client reporting • Project management; used strong organisational abilities to co-ordinate projects including audits, dividend payments, communication broadcasts and share transactions • Procedural development; drew upon analytical abilities to review, develop and improve existing procedures, including writing procedural documentation• Business improvement; proactively identified improvement initiatives and recommend ideas • Leadership; made decisions, provided leadership and managed stakeholdersAchievements:• Awarded for business improvement initiatives including automation and improvement of client reporting• Recognised for regularly exceeding client expectations• Delegated specific client accounts to improve relationships and fix processing issues• Created highly regarded procedural documentation for the use of associates within Service Delivery• Delivered multiple and successful client projects meeting deadlines whilst juggling competing priorities Show less

• Client Services Associate

  • Mar 2010 - Nov 2012

  Responsibilities:• Client & Customer Service; navigated complex database to responded to client and customer queries over the phone and through written correspondence• Client reporting; use of Microsoft Excel and internal database systems to deliver monthly and annual financial reporting to clients and ATO• Data entry; maintained attention to detail whilst processing sales, transfers and shareholder transactionsAchievements:• Selected annually as a project lead for financial/tax reporting• Chosen for six week management secondment to cover extended leave • Promoted to Senior Client Services Associate Show less

• Team Leader (Secondment)

  • Jan 2009 - Mar 2010

  Selected to step up into a Team Leader position to fill maternity leave.Responsibilities:• Lead and motivated a team of up to thirty temporary and twelve full-time call centre representatives • Liaised with clients and used communication and organization skills to ensure client satisfaction • Directed stakeholder meetings and training sessionsAchievements:• Assisted Human Recourses with recruitment including conducting interviews• Developed team performance above targets• Managed Team Coaches on a number of occasions whilst Senior Team Leader was on leave Show less

• Team Coach

  • Oct 2007 - Jan 2009

  Responsibilities:• Mentored, coached, trained and acted as a subject matter expert for call centre representatives • Navigated database and liaised with stakeholders to obtain required information• Handled verbal escalations and complaints including liaising with internal and external stakeholders to resolve issuesAchievements:• Developed numerous successful coaching programs• Managed Team Coach rosters, ensuring adequate coverage across all skill sets • Selected for Team Leader Secondment position Show less

• Investor Service Representative

  • Aug 2006 - Oct 2007

  Responsibilities: • Navigated software database to locate customer information • Used verbal communication skills to answer complex telephone queries • Worked together with the team to achieve targetsAchievements: • Awarded for achieving highest quality and compliance results out of over 100 colleagues • Named ‘Employee of the Month’ on a number of occasions • Trained as a certified mentor for new inductees • Promoted to Team Coach