Talent Acquisition Specialist

• Aug 2021 - Present

Workforce Development Specialist

• Sep 2020 - Aug 2021

Promoted from Employment Services Specialist to Workforce Development Specialist

Workforce Development Specialist

• Jun 2020 - Aug 2021

• Top-rated facilitator leading job readiness workshops and program orientations weekly via Zoom• Reach out to candidates to promote learning workshops and available programs to enhance the skill sets and employment opportunities.• Match resumes of candidates and job seekers with posted job opportunities and coordinate referrals. • Track call volume, category, and resolution with administrative databases and programs.• Answer high-volume inbound phone calls from job seekers and program participants.• Direct job seekers to specific program coordinators based on pre-screening criteria for additional services.• Maximize team communication and coordination using Microsoft Office Suite including MS Teams, Zoom, Skype, and proprietary software.• Troubleshoot and identify resolution of customer issues including Work In Texas site, workshop registration, resume modification to increase traction in interview requests.• Schedule and lead mock interviews with job seekers to maximize success to generate job offers.• Work with the Business Development team to promote workforce solutions and increase the volume of companies and hiring managers to employer pool. Show less

Delivery Enterprise Recruiter

• Jun 2019 - Apr 2020

• Trained within well-known international recruitment staffing firm. • Ensured timely delivery of qualified individuals by consulting with clients and management to understand current and future workforce needs. • Utilized and tracked outbound calls, submittals, interviews, and placements using applicant-tracking systems (Bullhorn CRM, CustomMatch, USeVerify). • Exceeded weekly goals consistently. Conducted branch interviews of 40-75 per week based on order volume. • Delivered 20-40 top-talent candidates to various clients/hiring managers weekly. • Supported four onsite teams and managers; monitored pulse of team to assess where support was needed. • Devised New Hire check-in system resulting in 25% higher retention for high turnover clients/positions. • Cultivated and enhanced professional relationships with various groups and organizations to expand candidate pool; generated influx of 25%-60% more applicants. • Assessed office needs, conveyed, and procured to make sure branch operated smoothly. • Aided branch manager in preparation for meetings with onsite teams and clients. Show less

Independent Contractor

• Sep 2017 - Jul 2019

• Oversaw scheduling, logistics, deadline driven deliveries on a daily basis. Ensured timely receipt of purchased goods. • Delivered as many as 30-100 packages per scheduled block shift to Amazon consumers. • Analyzed operational expenses and slashed up to 30%. Identified inefficiencies and bridged gaps to maximize and streamline successful deliveries. • Demonstrated highest level of customer service with consumers to reflect Amazon’s well-known customer-centric mentality. • Oversaw scheduling, logistics, deadline driven deliveries on a daily basis. Ensured timely receipt of purchased goods. • Delivered as many as 30-100 packages per scheduled block shift to Amazon consumers. • Analyzed operational expenses and slashed up to 30%. Identified inefficiencies and bridged gaps to maximize and streamline successful deliveries. • Demonstrated highest level of customer service with consumers to reflect Amazon’s well-known customer-centric mentality.

Guest Experience Manager & Esthetician

• Feb 2015 - Sep 2017

• Initiated and orchestrated guest experience from scheduling appointment to end of transaction while executing the highest level of customer service. • Facilitated 50-75 guest experiences in a day. Oversaw schedules and organized appointments for 3-6 estheticians based on salon location. • Increased speed and efficiency in performing services within thirty days of being an esthetician enabling ability to add additional services during appointment to amplify revenue for business and commission. • Executed 10-50 menu services a day, five days a week. • Acquired numerous recognitions from management and colleagues for exemplifying company philosophy. Show less