Laura Pfeiffer

Research Assistant at Rescue | The Behavior Change Agency
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Contact Information
us****@****om
(386) 825-5501
Location
United States, US

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Credentials

  • Information Privacy & Security for Researchers
    CITI Program
    Oct, 2021
    - Sep, 2024
  • HSP, Social/Behavioral Research Investigators and Key Personnel
    CITI Program
    Jul, 2021
    - Sep, 2024

Experience

  • Rescue | The Behavior Change Agency
    • United States
    • Advertising Services
    • 200 - 300 Employee
    • Research Assistant
      • May 2023 - Present
  • River City Holdings LLC
    • United States
    • Customer Support Specialist
      • Jan 2019 - Jun 2020

      • Oversaw creation of customer support role for Chicago-area medical equipment start-up by orchestrating move from Microsoft Outlook to Helpscout for customer inquiries • Effectively problem-solved incoming customer requests via email and chat regarding questions, shipping errors, warranty replacements, and vendor requests • Trained all new hires by facilitating weekly training sessions so that all employees were knowledgeable regarding computer programs, current customer support practices, and product inventory and promotions • Redesigned and edited company website and brochures using Microsoft word and Shopify to increase marketing and revenue Show less

Education

  • University of Illinois Chicago
    Bachelor of Arts - BA, Sociology and Anthropology
    2020 - 2022
  • Waubonsee Community College
    Associate of Arts - AA, Sociology
    2017 - 2019

Community

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