Experience

Forrester

• Belgium
• Veterinary Services

• Sr. Customer Success Specialist

  • Oct 2019 - Present

  I've had two Customer Success positions with increasing responsibility: Senior Customer Success Specialist: From January 2021-Current As a Sr. Customer Success Specialist I'm responsible for nurturing a prescriptive client experience by aligning research products, analysts, benchmarks, and resources to meet the changing needs of my clients in the Age of the Customer. I provide comprehensive reporting and analysis for client engagement and retention. I create personalized newsletters to target and address industry changes, trending data and frameworks, and encouragement of future event participation. I work strategically with account team members to ensure our clients' needs are met in an efficient, timely, and considerate manner. Customer Success Specialist II: From October 2019-January 2021 As a Customer Success Specialist, I was responsible for supporting the strategic and prescriptive deployment of our advisory deliverables in each client's journey. I provided reporting and analysis for client engagement to understand the effects of changes happening in their respective workplaces. I helped build and maintain relationships with business executives and mapped out solutions to support their needs. Show less



UMH, United Methodist Homes

• Non-profit Organizations

• Development and Marketing Specialist

  • Apr 2018 - Jul 2019

  I had two positions with evolving responsibility: Development And Marketing Associate: October 2019-July 2019 As a development and marketing associate, I maintained and updated our donor management platform to accurately track community outreach efforts. I nurtured donor relationships through proactive communication efforts via mass mailings, phone calls, and email. I created event and workshop marketing material through Adobe Photoshop. I met with our marketing department on a weekly basis to discuss marketing efforts, events, leads, and website retention. I contributed to campus event planning. I worked with colleagues to orchestrate campus-wide lead nurturing and lead generating events. I helped lead our 50th Anniversary community event that had over 300 participants which led to traction in lead pipeline. Community Sales Liaison: April 2018-July 2019 As a sales liaison, I managed sales processes from initial inquiry to closing by mentoring families on senior care options. I developed client profiles within our CRM (Customer Relationship Management) system. I participated in weekly sales meetings to discuss strategic planning and customer acquisition. I helped coordinate internal campus moves from short term rehabilitation department to assisted living community. I created meaningful lead nurturing events and community promotions. I referred to HubSpot to track consumer activity on website and email campaigns. Show less



H3 Pet Supply

• United Kingdom
• Capital Markets
• 1 - 100 Employee

• Product Marketing Associate/ Store Supervisor

  • Dec 2014 - Apr 2018

  As a store manager, I provided thorough customer education regarding our holistic approach to animal care. Using my product knowledge, I created effective POS displays that drove a positive increase in sales. I maintained strong customer relationships through value-added services. We held cat adoption events on weekends, which created empathetic and heartfelt experiences for us and our customers. I was committed to all managerial responsibilities such as opening and our closing store, cash handling, and customer relations. Show less



Save a Suit

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Marketing and Public Relations Contributor

  • Aug 2015 - Dec 2015

  I actively managed and posted on organization’s Facebook, Instagram, Twitter and Pinterest profiles to gain a strong online presence and community following. I helped organize events that provided suits and services to over 100 veterans. I wrote and distributed press releases for events for news station coverage. I designed and implemented an inventory management system to improve timeliness of clothing selection. I actively managed and posted on organization’s Facebook, Instagram, Twitter and Pinterest profiles to gain a strong online presence and community following. I helped organize events that provided suits and services to over 100 veterans. I wrote and distributed press releases for events for news station coverage. I designed and implemented an inventory management system to improve timeliness of clothing selection.



J.Crew

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Leading Cashier

  • Sep 2012 - Nov 2014

  I influenced sales productivity by nurturing relationships between consumers and the international brand to ensure a positive retail experience. I worked overtime to help maintain store cleanliness, attractive visual displays and signage throughout the store. I captured useful client information during interactions, emphasized brand promotions, special offers, and add-on services such as tailoring services and gift wrapping during the holiday season. I influenced sales productivity by nurturing relationships between consumers and the international brand to ensure a positive retail experience. I worked overtime to help maintain store cleanliness, attractive visual displays and signage throughout the store. I captured useful client information during interactions, emphasized brand promotions, special offers, and add-on services such as tailoring services and gift wrapping during the holiday season.



News 12 Connecticut

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Freelance Writer

  • Feb 2014 - May 2014

  I utilized our AP Essential News Production System for proper news making etiquette. I wrote news scripts for anchors using succinct writing, editing and proofreading skills. I reported directly to news producers for clarity and met competitive deadlines. I worked firsthand with other freelancers to hone in on my broadcast-writing skills. I utilized our AP Essential News Production System for proper news making etiquette. I wrote news scripts for anchors using succinct writing, editing and proofreading skills. I reported directly to news producers for clarity and met competitive deadlines. I worked firsthand with other freelancers to hone in on my broadcast-writing skills.