Experience

ACERTUS
• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee
• Lead UX Manager

  • Sep 2021 - Present


Self-Employed

• Real Estate
• 1 - 100 Employee

• Freelance User Experience Designer

  • Nov 2018 - Present

  Clients: TrueJoy Consulting; ZenWeds Clients: TrueJoy Consulting; ZenWeds



Takeoff Technologies, Inc.

• United States
• Industrial Automation
• 100 - 200 Employee

• UX Product Designer

  • Jun 2019 - May 2021

  Takeoff Technologies is revolutionizing the way we buy groceries. As a Product Designer for this rapidly growing startup, I've been able to work on everything from ecommerce platforms on both mobile and web to internal systems that help people operate in our microfulfillment centers. As a small team, I've been able to wear a lot of hats, helping to redefine our UX process and working with Product Owners to keep projects in line with the process and within scope. I've also flexed my… Show more Takeoff Technologies is revolutionizing the way we buy groceries. As a Product Designer for this rapidly growing startup, I've been able to work on everything from ecommerce platforms on both mobile and web to internal systems that help people operate in our microfulfillment centers. As a small team, I've been able to wear a lot of hats, helping to redefine our UX process and working with Product Owners to keep projects in line with the process and within scope. I've also flexed my writing muscles as our dedicated UX copywriter, establishing brand and copy guidelines in addition to aiding in building our new design system. Show less Takeoff Technologies is revolutionizing the way we buy groceries. As a Product Designer for this rapidly growing startup, I've been able to work on everything from ecommerce platforms on both mobile and web to internal systems that help people operate in our microfulfillment centers. As a small team, I've been able to wear a lot of hats, helping to redefine our UX process and working with Product Owners to keep projects in line with the process and within scope. I've also flexed my… Show more Takeoff Technologies is revolutionizing the way we buy groceries. As a Product Designer for this rapidly growing startup, I've been able to work on everything from ecommerce platforms on both mobile and web to internal systems that help people operate in our microfulfillment centers. As a small team, I've been able to wear a lot of hats, helping to redefine our UX process and working with Product Owners to keep projects in line with the process and within scope. I've also flexed my writing muscles as our dedicated UX copywriter, establishing brand and copy guidelines in addition to aiding in building our new design system. Show less



Designlab

• Design Services
• 1 - 100 Employee

• UX Academy Student

  • Feb 2018 - Nov 2018

  Studying User Experience design and learning the design-thinking process; conducting research, building persona, empathy maps, and storyboards; developing information architecture and user flows; brainstorming the UI and visual design, creating wireframes and prototypes; conducting user testing and iterating on the results to create powerful user-focused product designs. Studying User Experience design and learning the design-thinking process; conducting research, building persona, empathy maps, and storyboards; developing information architecture and user flows; brainstorming the UI and visual design, creating wireframes and prototypes; conducting user testing and iterating on the results to create powerful user-focused product designs.



Sustainable Minds

• United States
• Software Development
• 1 - 100 Employee

• Software Sales Specialist

  • Aug 2017 - Mar 2018

  Global SaaS sales for an environmental life cycle assessment impact software for use in Higher Education. Global SaaS sales for an environmental life cycle assessment impact software for use in Higher Education.



EF Education First

• Education Management
• 1 - 100 Employee

• Faculty-led Program Coordinator

  • Jul 2016 - Feb 2017

  EF College Study Tours is the leading Faculty-Led Study Abroad partner for colleges and universities throughout the US. EF offers expertise, comprehensive support, and an unmatched global reach to faculty, staff and administrators seeking to create powerful short-term experiential learning programs abroad. As a Program Coordinator, I am part of a regional sales and service team focused on growing our business by identifying new partners, managing a remarkable customer experience, and… Show more EF College Study Tours is the leading Faculty-Led Study Abroad partner for colleges and universities throughout the US. EF offers expertise, comprehensive support, and an unmatched global reach to faculty, staff and administrators seeking to create powerful short-term experiential learning programs abroad. As a Program Coordinator, I am part of a regional sales and service team focused on growing our business by identifying new partners, managing a remarkable customer experience, and building successful relationships. More specifically, I am focused on managing departures for my team: • Strategically navigate complex organizations to create new partnerships, help institutions meet their global education goals, and drive long-term growth • Assist in the selection, creation and execution of experiential learning programs abroad that provide a transformational experience for students and meet faculty, staff and institutional needs • Coordinate activities of EF’s operational staff and partners across several continents to deliver seamless service and a remarkable experience abroad • Provide leadership and expertise to my regional team, particularly in the area(s) of new customer prospecting and onboarding; strategic account management; after-sales service; fulfillment and operations coordination, etc. Show less EF College Study Tours is the leading Faculty-Led Study Abroad partner for colleges and universities throughout the US. EF offers expertise, comprehensive support, and an unmatched global reach to faculty, staff and administrators seeking to create powerful short-term experiential learning programs abroad. As a Program Coordinator, I am part of a regional sales and service team focused on growing our business by identifying new partners, managing a remarkable customer experience, and… Show more EF College Study Tours is the leading Faculty-Led Study Abroad partner for colleges and universities throughout the US. EF offers expertise, comprehensive support, and an unmatched global reach to faculty, staff and administrators seeking to create powerful short-term experiential learning programs abroad. As a Program Coordinator, I am part of a regional sales and service team focused on growing our business by identifying new partners, managing a remarkable customer experience, and building successful relationships. More specifically, I am focused on managing departures for my team: • Strategically navigate complex organizations to create new partnerships, help institutions meet their global education goals, and drive long-term growth • Assist in the selection, creation and execution of experiential learning programs abroad that provide a transformational experience for students and meet faculty, staff and institutional needs • Coordinate activities of EF’s operational staff and partners across several continents to deliver seamless service and a remarkable experience abroad • Provide leadership and expertise to my regional team, particularly in the area(s) of new customer prospecting and onboarding; strategic account management; after-sales service; fulfillment and operations coordination, etc. Show less



Pearson

• United Kingdom
• Education
• 700 & Above Employee

• Sales Operations Manager (Learning Solutions Associate)

  • Jan 2014 - Jul 2016

  When Pearson underwent a large internal reorganization, the need for a liaison between our outside sales team and our internal resources became apparent. Thus the role of the Learning Solutions Associate was born. As an originating member of the LSA team, I’ve been thrilled to be at the forefront of change and growth within the company. As an LSA, I facilitate communications between our sales reps and cross-functional teams internally, including production, media development, and… Show more When Pearson underwent a large internal reorganization, the need for a liaison between our outside sales team and our internal resources became apparent. Thus the role of the Learning Solutions Associate was born. As an originating member of the LSA team, I’ve been thrilled to be at the forefront of change and growth within the company. As an LSA, I facilitate communications between our sales reps and cross-functional teams internally, including production, media development, and inventory management. I also get to work directly with our customers, analyzing their needs and helping my team of seven sales reps provide value-added solutions. To date, I’ve directed over 150 custom print projects, coordinating sales across 70 universities, and delivering over $8 million in revenue.

• Assistant Permissions Editor

  • Oct 2012 - Jan 2014

  As Assistant Permissions Editor, I functioned as a rights project manager, communicating with over 600 copyright holders to obtain reprinting permission for print and electronic publications. With little oversight, I managed nearly 100 projects, with over 3250 selections on varying deadlines while maintaining a 96% permission clearance rate, including a few projects with sensitive litigant rights issues. Knowledge of negotiation is just as important as knowledge of copyright, and I negotiated… Show more As Assistant Permissions Editor, I functioned as a rights project manager, communicating with over 600 copyright holders to obtain reprinting permission for print and electronic publications. With little oversight, I managed nearly 100 projects, with over 3250 selections on varying deadlines while maintaining a 96% permission clearance rate, including a few projects with sensitive litigant rights issues. Knowledge of negotiation is just as important as knowledge of copyright, and I negotiated fees and contracts, resulting in approximately $20,000 in negotiated savings.



UMass Boston

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Sep 2011 - Jun 2012

  During my Research Assistantship, I worked independently at the Massachusetts State Archives and the Boston Public Library Rare Books Room. In between smelling and caressing old books, I conducted individual research on comics and illustration history, transcribing and editing materials, which culminated in a Library Museum exhibit. Additionally, I transcribed historical manuscripts for electronic storage at the Massachusetts State Archives. During my Research Assistantship, I worked independently at the Massachusetts State Archives and the Boston Public Library Rare Books Room. In between smelling and caressing old books, I conducted individual research on comics and illustration history, transcribing and editing materials, which culminated in a Library Museum exhibit. Additionally, I transcribed historical manuscripts for electronic storage at the Massachusetts State Archives.



L'elite Magazine

• United States
• Retail Luxury Goods and Jewelry

• Editorial Assistant

  • May 2011 - Oct 2011

  I was thrilled to get my first internship at this boutique fashion publication. As an Editorial Assistant, I wrote, researched, and pitched articles, interviews, and social media posts. Much of my writing and research was about branding practices at luxury fashion houses such as Louis Vuitton and Vivienne Westwood. It was here that the seed of branding really began to form for me. After my first week, I was promoted to lead copy editor, editing all content for grammar and style. In this… Show more I was thrilled to get my first internship at this boutique fashion publication. As an Editorial Assistant, I wrote, researched, and pitched articles, interviews, and social media posts. Much of my writing and research was about branding practices at luxury fashion houses such as Louis Vuitton and Vivienne Westwood. It was here that the seed of branding really began to form for me. After my first week, I was promoted to lead copy editor, editing all content for grammar and style. In this capacity, I established a Chicago Manual of Style-based Style Sheet, helping define the magazine’s voice. Additionally, I conducted interviews and attended events, as needed, including assisting in setting up a lounge at Mercedez-Benz Fashion Week in New York City. Show less I was thrilled to get my first internship at this boutique fashion publication. As an Editorial Assistant, I wrote, researched, and pitched articles, interviews, and social media posts. Much of my writing and research was about branding practices at luxury fashion houses such as Louis Vuitton and Vivienne Westwood. It was here that the seed of branding really began to form for me. After my first week, I was promoted to lead copy editor, editing all content for grammar and style. In this… Show more I was thrilled to get my first internship at this boutique fashion publication. As an Editorial Assistant, I wrote, researched, and pitched articles, interviews, and social media posts. Much of my writing and research was about branding practices at luxury fashion houses such as Louis Vuitton and Vivienne Westwood. It was here that the seed of branding really began to form for me. After my first week, I was promoted to lead copy editor, editing all content for grammar and style. In this capacity, I established a Chicago Manual of Style-based Style Sheet, helping define the magazine’s voice. Additionally, I conducted interviews and attended events, as needed, including assisting in setting up a lounge at Mercedez-Benz Fashion Week in New York City. Show less