Experience

Stayforlong

• Spain
• Software Development
• 1 - 100 Employee

• Booking Escalations Agent (Tier 2)

  • Jun 2021 - Present

• Booking Agent

  • Jan 2018 - Jun 2021

  • Customer service via email and by phone, advice, management of requests, changes of dates, complaints, and communication with suppliers and hotels.• Content Editor and Audits functions in the Customer Experience department.• Training and Quality functions in the Customer Experience department, in charge of training and innovation, and in the Engagement department, participating in team spirit, values, organization, communication and incentives.



Mclanguage Center

• Spain
• Technology, Information and Internet
• 1 - 100 Employee

• English Foreign Language Teacher

  • Oct 2015 - Jun 2018

  •Profesora de inglés de extraescolar de niños entre 5 y 13 años, impartiendo extraescolar en academia de inglés y colegios e institutos •Profesora de inglés de extraescolar de niños entre 5 y 13 años, impartiendo extraescolar en academia de inglés y colegios e institutos



Ralph Lauren

• United States
• Apparel & Fashion
• 700 & Above Employee

• Shop Employee

  • Jun 2017 - Aug 2017

  • Advice, personalized attention, sales and collection records and inventory management. • Advice, personalized attention, sales and collection records and inventory management.



CITY HOTELS HISPANIA SL

• Spain

• Front Desk Receptionist

  • Nov 2016 - Feb 2017

  • Reception of clients, check in and check out, information about the hotel, reservations and cancellations and tourist information. • Reception of clients, check in and check out, information about the hotel, reservations and cancellations and tourist information.



La Roca Village

• Spain
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Shop Employee

  • Jun 2016 - Aug 2016

  • Sales and collection registration, personalized service, inventory management, complaint resolution and billing. • Sales and collection registration, personalized service, inventory management, complaint resolution and billing.