Customer Insights and Experience Analyst

• Jan 2022 - Present

Publicidad y Comunicación gráfica - Dirección de marca

• Mar 2021 - Dec 2021

Data Marketing Intern

• Oct 2020 - Mar 2021

- Daily monitoring of the main business KPIs and analysis of possible data deviations. - Carrying out information queries in Google Analytics and BigQuery. - Generation of automated dashboards in Google Sheets and DataStudio. - Monitoring of analytics implementations in coordination with IT teams and the Analytics agency. - Support for the Customer Insights team.- Support in market diagnosis tasks, market shares, socio-economic and macroeconomic variables. - Support in market research tasks for the Food Distribution Business, relating the business vision vs. customer vision. - Support in the tasks of scheduling surveys and study briefs that help to solve different business questions, and their subsequent analysis, conclusions and recommendation

International Customer Service Operator

• Jul 2018 - Sep 2018

- Managed user inquiries received through e-mail or telephone. - Attended clients from UK, Ireland, US, Canada, Australia and New Zealand. - Registered clients details in the contact management systems. - Data base upgrade. - Performed additional tasks requested by the Supervisor related to the maintenance of service performance, quality and customer satisfaction. - Developed my capacity of solving problems and finding the most efficient and convenient solutions for the clients. - Worked in a multicultural environment.