Experience

Mezzle.
• United Kingdom
• Law Practice
• 1 - 100 Employee
• Relationship Manager

  • Oct 2023 - Present

Alexander Grace Law
• United Kingdom
• Legal Services
• 1 - 100 Employee
• Relationship Manager

  • Oct 2020 - Oct 2023


GoTo Group

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Head of Internal Sales

  • Sep 2018 - Apr 2020

  Lewknor, England, United Kingdom GOTO Group is a UK based multi – faceted property technology service provider, offering a wide range of B2B value - added solutions and facilities via one single platform. Here I was responsible for the overall management of a team of 5 internal sales professionals, 3 internal Account Manager’s and a Team Leader; leading, coaching and mentoring them in order to increase performance, efficiencies and revenue. I would carry out regular 1:1’s, disciplinaries, call coaching, product… Show more GOTO Group is a UK based multi – faceted property technology service provider, offering a wide range of B2B value - added solutions and facilities via one single platform. Here I was responsible for the overall management of a team of 5 internal sales professionals, 3 internal Account Manager’s and a Team Leader; leading, coaching and mentoring them in order to increase performance, efficiencies and revenue. I would carry out regular 1:1’s, disciplinaries, call coaching, product training and job shadowing as well as interviewing and recruiting new members. I worked closely with the CEO and Directors to build key client relationships, implement campaigns, formulate targeted approaches and would highlight any new business opportunities as well as issues or changes as required. I acted as the business lead between IT and Operations in order to ensure any new product or system changes would allow the system to continue to operate and that new functionality met the given brief. I recognised the need for and created a new Internal Account Management team in order to to increase sustained client focus and drive long term business growth. I was given the responsibility of overseeing special campaigns; setting targets, analysing sign-up rates, monitoring the quality and quantity of contact being made by the team. As an example, I played a pivotal role in the implementation and launch of a brand new survey initiative which ultimately led to an increase in the number of Mortgage Intermediaries utilising the survey product. New key client on – boarding was also my responsibility which included: tailored system demonstrations, making internal teams aware of any bespoke process or needs for specific clients before continuing on as their dedicated Senior Account Manager, forming long term profitable partnerships.

• Operations Manager

  • Oct 2017 - Sep 2018

  Lewknor, England, United Kingdom Duties included; - Responsible for all office and facilities management duties - Leading, managing and mentoring the administration and internal sales teams - Designing and implementing various new processes, policies and procedures - Reviewing Introducer and Provider agreements, working directly with the CEO in order to facilitate required changes - Acting as the ‘go to’ person in the office for any administration or facilities related issues



Lex Autolease

• United Kingdom
• Financial Services
• 500 - 600 Employee

• Sales Executive

  • Apr 2008 - Aug 2017

  Amersham, England, United Kingdom Lex Autolease are a leading fleet management and fleet finding specialist service Here I worked for 9 years as a consistently top performing Sales Executive. The main purpose of my role was to manage a portfolio of new and existing customer accounts with a focus on developing long term relationships and strategic partnerships. My duties and key achievements included; - Identifying opportunities and customer needs in order to increase order volumes, additional revenue and… Show more Lex Autolease are a leading fleet management and fleet finding specialist service Here I worked for 9 years as a consistently top performing Sales Executive. The main purpose of my role was to manage a portfolio of new and existing customer accounts with a focus on developing long term relationships and strategic partnerships. My duties and key achievements included; - Identifying opportunities and customer needs in order to increase order volumes, additional revenue and profitability - Quoting and following up on all available renewals, maximising the opportunity for order intake - Calculating contract amends - Assisting the Key Account Manager by managing existing customer accounts into long term profitable partnerships - Creating a new process to promote contract extension – featuring in both internal and external communication - Liaising with internal departments to secure the most competitive customer offerings - Processing of complex Sale and Leaseback transactions Achievements: - Acted as the Renewals Advocate for the sales team which involved co – managing customer contract renewal activity - Consistently exceeded sales target between 2009 - 2015 with an average performance of 133% - Awarded Sales Person Of The Year for three years consecutively - Nominated for an industry wide award in recognition of my leading role in creating and implementing a new customer fleet policy - Between 2010 – 2016 I successfully managed the Southern region’s largest multi – supply customer; securing 79% of their entire fleet based on the high service levels provided and the strength of the relationship I built with them - Consistently over - exceeded targets based on vehicle orders, deliveries, margin yield and customer satisfaction ratings to the tune of 162%, 138% and 180% - Awarded highest completion rate for customer satisfaction surveys within the Southern sales team Show less



ULS technology

• United Kingdom
• Information Technology and Services

• Internal Account Manager

  • Apr 2007 - Apr 2008

  Thame, England, United Kingdom United Group (now ULS Technology) develop, host and operate software systems in order to bring customers, intermediaries and legal professionals together via award winning web based platforms. This role was my first exposure to the property industry. My duties were varied and included; - Maintaining and developing new and existing customer relationships with the aim to optimise on quality of service, business growth and customer satisfaction - Planning and prioritising… Show more United Group (now ULS Technology) develop, host and operate software systems in order to bring customers, intermediaries and legal professionals together via award winning web based platforms. This role was my first exposure to the property industry. My duties were varied and included; - Maintaining and developing new and existing customer relationships with the aim to optimise on quality of service, business growth and customer satisfaction - Planning and prioritising personal sales activities and customer/prospect contact in order to achieve agreed business targets - Responding to and following up on sales enquiries - Working closely with the External Relationship Manager to follow up on new leads - Planning, implementing and supporting appropriate and targeted marketing activities including; product launches, promotions, exhibitions and telemarketing campaigns - Attending external customer meetings to aid business development Show less



HBOS FINANCIAL SERVICES LIMITED

• 1 - 100 Employee

• Customer Service Representative (Life & Pensions)

  • Sep 2001 - Mar 2007

  Aylesbury, England, United Kingdom HBOS was formed by the merger of Halifax Plc and The Bank Of Scotland; the UK’s largest mortgage lender, also providing life, pension and insurance products. After leaving education, I secured this role with HBOS where I spent over 5 years working as a dedicated Customer Service Representative. My duties included; - Providing high quality customer service to a broad client base - Responding promptly and effectively to customer enquiries - Taking personal responsibility… Show more HBOS was formed by the merger of Halifax Plc and The Bank Of Scotland; the UK’s largest mortgage lender, also providing life, pension and insurance products. After leaving education, I secured this role with HBOS where I spent over 5 years working as a dedicated Customer Service Representative. My duties included; - Providing high quality customer service to a broad client base - Responding promptly and effectively to customer enquiries - Taking personal responsibility for ensuring customer needs were met within SLA’s - Ensuring responsibility for any compliance issues I also progressed to ‘Local Training Champion’ which involved the induction, training and development of new and existing staff members Show less