Experience

Trean Corporation

• United States
• Insurance
• 1 - 100 Employee

• Clerical Pool Assistant/Receptionist

  • Nov 2022 - Present

  • Answer incoming calls from claimants and providers, providing updates on bill status and addressing general inquiries about claims. • Utilize multiple program systems interchangeably for efficient data management. • Distribute and scan mail, ensuring proper filing and routing to the appropriate personnel. • Consistently meet 24-hour deadlines for completing faxes and printing acknowledgment letters for claims. • Process payments for various expenses, including legal bills and… Show more • Answer incoming calls from claimants and providers, providing updates on bill status and addressing general inquiries about claims. • Utilize multiple program systems interchangeably for efficient data management. • Distribute and scan mail, ensuring proper filing and routing to the appropriate personnel. • Consistently meet 24-hour deadlines for completing faxes and printing acknowledgment letters for claims. • Process payments for various expenses, including legal bills and managed care expenses. Show less • Answer incoming calls from claimants and providers, providing updates on bill status and addressing general inquiries about claims. • Utilize multiple program systems interchangeably for efficient data management. • Distribute and scan mail, ensuring proper filing and routing to the appropriate personnel. • Consistently meet 24-hour deadlines for completing faxes and printing acknowledgment letters for claims. • Process payments for various expenses, including legal bills and… Show more • Answer incoming calls from claimants and providers, providing updates on bill status and addressing general inquiries about claims. • Utilize multiple program systems interchangeably for efficient data management. • Distribute and scan mail, ensuring proper filing and routing to the appropriate personnel. • Consistently meet 24-hour deadlines for completing faxes and printing acknowledgment letters for claims. • Process payments for various expenses, including legal bills and managed care expenses. Show less



Unifi

• United States
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Representative

  • Jun 2022 - Nov 2022

  • Modeled and shared best guest service practices with team members. • Addressed customer questions and concerns with professionalism, knowledge, and empathy. • Modeled and shared best guest service practices with team members. • Addressed customer questions and concerns with professionalism, knowledge, and empathy.



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Customer Service Representative

  • Oct 2021 - May 2022

  • Promoted customer loyalty plans and suggested additional protection services based on customer needs. • Effectively utilized multiple program systems while servicing customers and updating policy information. • Ensured accurate and up-to-date account notations after each call. • Complied with company and state guidelines, collecting required forms and data. • Remote Work from Home • Promoted customer loyalty plans and suggested additional protection services based on customer needs. • Effectively utilized multiple program systems while servicing customers and updating policy information. • Ensured accurate and up-to-date account notations after each call. • Complied with company and state guidelines, collecting required forms and data. • Remote Work from Home



Columbus City Schools - Ohio

• United States
• Education Administration Programs
• 700 & Above Employee

• Secretary II

  • Nov 2019 - Oct 2021

  • Operated personal computer to efficiently obtain, process, and file data and information. • Answered all incoming calls, retrieved voicemail messages, and transcribed detailed messages accurately. • Interviewed office and telephone callers, proactively resolving minor problems, and providing requested information. • Classified, sorted, and filed various data, records, and reports in an organized manner. • Initiated telephone calls to obtain or issue essential information, ensuring… Show more • Operated personal computer to efficiently obtain, process, and file data and information. • Answered all incoming calls, retrieved voicemail messages, and transcribed detailed messages accurately. • Interviewed office and telephone callers, proactively resolving minor problems, and providing requested information. • Classified, sorted, and filed various data, records, and reports in an organized manner. • Initiated telephone calls to obtain or issue essential information, ensuring effective communication. • Planned and scheduled own work activity to meet necessary objectives and deadlines. • Typed letters, memoranda, records, reports, and other documents from clear copy, rough draft, and other sources. • Proofread documents for accuracy, maintaining a high standard of quality. Show less • Operated personal computer to efficiently obtain, process, and file data and information. • Answered all incoming calls, retrieved voicemail messages, and transcribed detailed messages accurately. • Interviewed office and telephone callers, proactively resolving minor problems, and providing requested information. • Classified, sorted, and filed various data, records, and reports in an organized manner. • Initiated telephone calls to obtain or issue essential information, ensuring… Show more • Operated personal computer to efficiently obtain, process, and file data and information. • Answered all incoming calls, retrieved voicemail messages, and transcribed detailed messages accurately. • Interviewed office and telephone callers, proactively resolving minor problems, and providing requested information. • Classified, sorted, and filed various data, records, and reports in an organized manner. • Initiated telephone calls to obtain or issue essential information, ensuring effective communication. • Planned and scheduled own work activity to meet necessary objectives and deadlines. • Typed letters, memoranda, records, reports, and other documents from clear copy, rough draft, and other sources. • Proofread documents for accuracy, maintaining a high standard of quality. Show less



Nationwide

• Insurance
• 700 & Above Employee

• Administrative Assistant, Centralized File Unit Trial Division Operations

  • Jun 2018 - Oct 2019

  • Compiled, verified, and transcribed digital data against source documents for upcoming litigation. • Saved and filed all communications and documents in the shared drive. • Met 24-hour deadlines consistently for document processing. • Produced and distributed correspondence, memos, letters, faxes, and forms.

• Member Services Associate

  • Dec 2016 - Jun 2018

  • Contributed to the "Root Cause Problem Solving Team." • Recognized as an award winner for achieving the highest first-time call resolution in the "2017 Voice of the Customer Survey." • Updated policy information in the internal computer system and assisted customers with policy changes.