Experience

DUKE PRIMARY CARE CROASDAILE

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Service Associate

  • Aug 2020 - Present



Charles & Colvard, Ltd.

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Customer Returns Specialist

  • Oct 2014 - Jun 2020

  Verified, inspected, and processed/received product asset and memo returns from customers.Performed receiving of jewelry component parts as needed.Assisted with packing outgoing orders as needed.Performed monthly and yearly inventory counts. Verified, inspected, and processed/received product asset and memo returns from customers.Performed receiving of jewelry component parts as needed.Assisted with packing outgoing orders as needed.Performed monthly and yearly inventory counts.



Washington Duke Inn & Golf Club

• United States
• Hospitality
• 1 - 100 Employee

• Group Coordinator & Reservations Agent

  • Jun 2010 - Apr 2014

  Created, modified, and canceled guest room reservations.Handled billing arrangements by setting up guest folios for the routing of charges.Communicated with sales managers and conference planners to coordinate clients' rooming needs.Built contracted group room blocks into the property management system to prepare for entering room reservations.Managed online availability of room inventory.Provided guests with information on hotel amenities, facilities, and policies. Created, modified, and canceled guest room reservations.Handled billing arrangements by setting up guest folios for the routing of charges.Communicated with sales managers and conference planners to coordinate clients' rooming needs.Built contracted group room blocks into the property management system to prepare for entering room reservations.Managed online availability of room inventory.Provided guests with information on hotel amenities, facilities, and policies.



Vance County Tourism Development Authority

• Intern

  • Jun 2009 - Aug 2009

  Posted information online about upcoming events.Designed brochure covers.Prepared mail-outs by stuffing envelopes and creating address labels.Provided visitors with information on the local area.Sold tickets and merchandise during events. Posted information online about upcoming events.Designed brochure covers.Prepared mail-outs by stuffing envelopes and creating address labels.Provided visitors with information on the local area.Sold tickets and merchandise during events.



Hampton Inn & Suites

• United States
• Hospitality
• 300 - 400 Employee

• Guest Services Agent, Assistant to Housekeeping Supervisor, Breakfast Hostess

  • Jun 2008 - Aug 2008

  (Fulfilled college practicum; encompassed various positions)Guest Services Agent:Conducted check-in and check-out procedures.Created, modified, and and canceled guest room reservations.Performed cash-handling procedures.Provided guests with information on hotel amenities, facilities, and policies.Assistant to Housekeeping Supervisor:Thoroughly inspected guest rooms after housekeepers' cleaning to ensure proper cleanliness.Breakfast Hostess:Prepared breakfast food.Cleaned kitchen, dining, and service areas.