Specialty Pod Lead

• Jun 2021 - Present

Senior Account Coordinator

• Feb 2020 - Present

Account Coordinator

• Oct 2015 - Feb 2020

Administrative Assistant

• Oct 2013 - Oct 2015

Maintain a presence as the front line of all in-coming and out-going communication for a busy Marriage and Family Life department that handles both relationship enrichment and crisis marriage assistance services for members and non-members. Manage calendars and meetings between clients and staff members. Triage complaints and requests, delegating tasks to appropriate resources. Maintain relationships with other departments and clients. Oversee and prepare annual budget for department. Oversee and complete special projects for department manager. Edit documents for presentations, classes, books, and internet content.

Front of House Staff

• Nov 2011 - Apr 2013

Greet customers entering café and ensure guests feel welcomed. Assisted management with the improvement and implementation of processes to improve overall customer satisfaction, create repeat customers, and increase work productivity. Greet customers entering café and ensure guests feel welcomed. Assisted management with the improvement and implementation of processes to improve overall customer satisfaction, create repeat customers, and increase work productivity.