Laura Walker
CE Consultant at Tisski- Claim this Profile
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Topline Score
Bio
Credentials
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IT Information Library Foundations Certification (ITIL)
PeopleCertMar, 2022- Nov, 2024 -
MB-210: Microsoft Dynamics 365 Sales Functional Consultant
MicrosoftMar, 2022- Nov, 2024 -
Microsoft Certified: Power Platform Fundamentals
MicrosoftFeb, 2022- Nov, 2024 -
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
MicrosoftDec, 2021- Nov, 2024 -
Microsoft Dynamics 365 Administration: Customer Engagement Apps
LinkedInMar, 2021- Nov, 2024 -
Power BI: Dashboards for Beginners
LinkedInMar, 2021- Nov, 2024 -
Microsoft Power Platform Fundamentals (MPL900)
QA LtdMay, 2020- Nov, 2024 -
Mastering Microsoft Dynamics 365 Customer Engagement (CE)
QA LtdApr, 2020- Nov, 2024 -
Learning Microsoft Dynamics 365: The Basics
LinkedInJan, 2020- Nov, 2024 -
Microsoft Dynamics 365: Advanced Techniques
LinkedInJan, 2020- Nov, 2024 -
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
MicrosoftMar, 2022- Nov, 2024 -
Microsoft Certified: Power Platform Functional Consultant Associate
MicrosoftMar, 2022- Nov, 2024
Experience
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Tisski (A Node4 Company)
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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CE Consultant
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Nov 2022 - Present
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Service Desk Functional Consultant
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May 2022 - Nov 2022
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Service Desk Support Consultant
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Oct 2021 - May 2022
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Insights
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United Kingdom
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Professional Training and Coaching
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400 - 500 Employee
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Business Systems Support Analyst
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Aug 2018 - Sep 2021
Application support for the core business systems, D365 CE/Sales and D365 F&SCM as well as the legacy Microsoft Dynamics CRM and Dynamics NAV 2013/2017 systems. Experience of Electronic Reporting / Business Document Templates, Security Role configuration in both D365 platforms, creating HTML email templates, workflow troubleshooting Application support for the core business systems, D365 CE/Sales and D365 F&SCM as well as the legacy Microsoft Dynamics CRM and Dynamics NAV 2013/2017 systems. Experience of Electronic Reporting / Business Document Templates, Security Role configuration in both D365 platforms, creating HTML email templates, workflow troubleshooting
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Sky
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United Kingdom
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Broadcast Media Production and Distribution
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700 & Above Employee
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Service Desk Analyst (contract)
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Apr 2018 - Jul 2018
• Provided high quality first and second line support on a busy desk by phone or via the Bomgar chat service while achieving a very higher fix rate. • Supported a large user base of office and remote based staff on Windows and Mac equipment including iPads • Supported users utilising a wide range of support tools including Novel, MS Exchange, Active Directory, Cisco Remote Access and Office365 admin centre • Provided high quality first and second line support on a busy desk by phone or via the Bomgar chat service while achieving a very higher fix rate. • Supported a large user base of office and remote based staff on Windows and Mac equipment including iPads • Supported users utilising a wide range of support tools including Novel, MS Exchange, Active Directory, Cisco Remote Access and Office365 admin centre
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Royal Mail Property & Facilities Solutions
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United Kingdom
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Facilities Services
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300 - 400 Employee
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Service Desk Team Lead
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Mar 2009 - Sep 2012
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Turcan Connell
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United Kingdom
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Law Practice
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1 - 100 Employee
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Information Technology Helpdesk Analyst
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Dec 2006 - Sep 2007
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Scottish Widows
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United Kingdom
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Financial Services
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700 & Above Employee
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First Line Support
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Jan 2006 - Dec 2006
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Barclays
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United Kingdom
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Financial Services
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700 & Above Employee
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User Admin Second Line Support
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Jun 2005 - Dec 2005
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Scottish Water
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United Kingdom
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Utilities
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700 & Above Employee
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First Line Support
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May 2004 - Jun 2005
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The Scottish Commission for the Regulation of Care
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Public Policy Offices
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1 - 100 Employee
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First Line Support
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Aug 2003 - Apr 2004
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Education
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1998 - 2002
Unversity of Dundee
Bachelor of Science - BS, Applied Computing
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