Senior Business Analyst

• Feb 2023 - Present

Senior Business Relationship Manager

• Jan 2022 - Feb 2023

Serve as relationship interface between USP IT and USP business partners to support strategy development, solution discovery, service management, and risk management efforts. Participates in business case development requiring IT based solutions and communicates business needs with IT solution centers to ensure alignment with technical capabilities.

Senior IT Business Analyst – Online Product Engineering

• Jul 2020 - Dec 2021

Member of team dedicated to the ongoing development and evolution of USP’s digital publications. Developed use case scenarios aligned to business objectives and product strategy. Elicited, captured, and elaborated functional requirements with stakeholders and customers. Ensured requirements and design met regulatory and legal guidance regarding the presentation of compendial content. Articulated business cases for development team and participated in sprint planning. Tracked and maintained digital publications backlog. Identified, recommended, and prioritized items for ongoing maintenance and future projects. Developed and proposed options and solutions to drive business decisions and obtain consensus. Worked with stakeholders to rationalize feature impacts across the digital publications and platform. Supported user acceptance testing (UAT) and software quality assurance (SQA) efforts. Developed wireframes to conceptualize user interactions and set foundation for resulting design. Worked with business stakeholders to finalize branding and design decisions. Show less

Senior IT Business Analyst - IT Portfolio Office

• Feb 2017 - Jun 2020

Served on cross-departmental project teams ensuring delivery of requirements within project scope. Built relationships with stakeholders, subject matter experts, and technical leads to extract, gather, and document requirements aligned to the project approach (waterfall, Agile, hybrid). Prepared use cases, user stories, workflows, and other project artifacts to articulate business needs and facilitate decision making. Managed design decision logs. Tracked and maintained project backlogs for use in subsequent projects. Evaluated incoming requests for IT projects and assessed against organizational objectives. Introduced and mentored others in business analysis best practices. Participated in departmental and corporate strategic initiatives. Show less

Independent Contractor/Consultant

• Dec 2016 - Feb 2017

Independent Contractor/Consultant

• Apr 2016 - Nov 2016

Served as onsite BA for deployment of STAR compliance solution at Boston-based bank. Conducted requirements sessions with subject matter experts, both local and remote and developed Business Requirements (BRDs). Transformed BRDs into Functional Specifications and oversaw configuration of product. Constructed test plans and supported client through testing. Worked with client to introduce a SharePoint too, to track UAT results. Assessed requested changes and presented LOE to senior management through Change Management approval process. Worked with technical teams to deliver on requirements not supported through configuration tools. Conducted data analysis on imported file imports. Worked with PM on overall planning and go-live weekend. Supported client through go-live weekend and transitioned client to the STAR Support team. Show less

Senior Business Analyst

• Oct 2015 - Apr 2016

Provides business analysis services to the Bureau of Primary Health Care, Health Resources and Services Administration, Health & Human Services (BPCH/HRSA/HHS): 1) Working as part of a project team to deploy a team-based approach to BPHC’s grants management system, BCHMIS. Work entails task management across cross-functional team, UAT feedback consolidation, and future phase planning; 2) Working as part of a project team to align a subset of BCHMIS functionality to the core behavior. Work entails requirements alignment from various stakeholders and team meetings. Show less

Senior Business Analyst, Professional Services

• Oct 2014 - Sep 2015

Served as Project Manager and Business Analyst on simultaneous projects, gathering requirements configuring and testing deployment, and training the client. Engaged with other teams across the firm; assisted Sales with Proof of Concept initiatives, worked with Technical Services and Development on product requirements, and engaged with Account Management and Support team regarding client initiatives.

Manager, Professional Services

• Oct 2011 - Oct 2014

Oversight of the Professional Services team after organizational split of the implementation and client support functions. Conducted implementations and managed team of Business Analysts working on both US and UK projects.

Sales & Client Support; Client Support & Implementations Manager

• Feb 2009 - Oct 2011

Evolving role over a two plus year period for a growing software company. Started at firm to support Sales team and deploy Salesforce CRM. Role expanded over time to serve as a Support team member with oversight of the team. An increase in implementations led to software deployment projects and oversight of the implementations team,

Director of Product Management

• Feb 2008 - Jan 2009

Managed the life cycle of the corporate website and web products for this start-up: Setup client trials and created deliverables per client portfolios; worked with external partners per contracts; established and documented operational processes for data loading and maintenance.

Senior Consultant

• Jun 2006 - Feb 2008

Performed business process analysis and modelling using proprietary software product serving US and international government and private sector clients. Utilized the software and leveraged PM skills to lead a Department of Interior (DOI) project aligning federal enterprise architecture needs across 5 DOI divisions. Conducted individual and joint requirement sessions both remote and on location to produce solutions documentation. Collaborated on project teams serving other public and private sector clients (Transportation Security Administration, Medco, and Seguros-Monterrey New York Life). Show less

Product Manager

• May 2004 - Jun 2006

Evolving position due to acquisition by Hemscott of CoreData. At Hemscott: Led development initiatives for web product sold to capital markets and investor relations professionals based on analysis of market needs and competitive landscapes. At CoreData: Managed the creation and and development of web product for the business reference market and established process for the migration of clients from legacy web product to new platform. Evolving position due to acquisition by Hemscott of CoreData. At Hemscott: Led development initiatives for web product sold to capital markets and investor relations professionals based on analysis of market needs and competitive landscapes. At CoreData: Managed the creation and and development of web product for the business reference market and established process for the migration of clients from legacy web product to new platform.

Project Manager

• Dec 1999 - May 2004

Served as a PM within the Product Development unit, leading a matrixed team in the in the migration of web products from legacy platform to proprietary platform. Collaborated with the entire Product Development team to implement a usability program and product design methodology.Worked with software team to establish bug reporting, tracking, testing, and sign-off process. Served as a PM within the Product Development unit, leading a matrixed team in the in the migration of web products from legacy platform to proprietary platform. Collaborated with the entire Product Development team to implement a usability program and product design methodology.Worked with software team to establish bug reporting, tracking, testing, and sign-off process.

Corp Projects Manager/QA

• 1995 - 1999