Laura Tulsie
Senior Enterprise Project Manager - Solution Design at Qu POS- Claim this Profile
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Spanish Limited working proficiency
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American Sign Language Limited working proficiency
Topline Score
Bio
Nikki Roberts
I have had the pleasure of working with Laura twice in my career. She is a loyal employee with a strong work ethic and undenying devotion to her coworkers, leaders and staff. Her knowledge of the Aloha POS has placed her in a unique potion to provide the best support and guidance to not only severing her company and staff but also her clients with the best she has to offer. Her attention to detail and exceptional organizational and documentation skills have taken her a step above the rest in her path to being a wonderful leader and mentor. She has a unique way of finding the best way to get it done. She would be a great asset to any team.
Cristal Ghitman
Laura is a truly standout team member and a valuable resource for any company. It was always a pleasure to work with her on client’s projects as she was responsive, highly knowledgeable, professional, empathetic and had a work ethic you just don’t see much these days. Over the years working together Laura was promoted several times, and always rose to the occasion and role with proficiency and grace. I would highly recommend Laura to any organization, they would be lucky to have her.
Nikki Roberts
I have had the pleasure of working with Laura twice in my career. She is a loyal employee with a strong work ethic and undenying devotion to her coworkers, leaders and staff. Her knowledge of the Aloha POS has placed her in a unique potion to provide the best support and guidance to not only severing her company and staff but also her clients with the best she has to offer. Her attention to detail and exceptional organizational and documentation skills have taken her a step above the rest in her path to being a wonderful leader and mentor. She has a unique way of finding the best way to get it done. She would be a great asset to any team.
Cristal Ghitman
Laura is a truly standout team member and a valuable resource for any company. It was always a pleasure to work with her on client’s projects as she was responsive, highly knowledgeable, professional, empathetic and had a work ethic you just don’t see much these days. Over the years working together Laura was promoted several times, and always rose to the occasion and role with proficiency and grace. I would highly recommend Laura to any organization, they would be lucky to have her.
Nikki Roberts
I have had the pleasure of working with Laura twice in my career. She is a loyal employee with a strong work ethic and undenying devotion to her coworkers, leaders and staff. Her knowledge of the Aloha POS has placed her in a unique potion to provide the best support and guidance to not only severing her company and staff but also her clients with the best she has to offer. Her attention to detail and exceptional organizational and documentation skills have taken her a step above the rest in her path to being a wonderful leader and mentor. She has a unique way of finding the best way to get it done. She would be a great asset to any team.
Cristal Ghitman
Laura is a truly standout team member and a valuable resource for any company. It was always a pleasure to work with her on client’s projects as she was responsive, highly knowledgeable, professional, empathetic and had a work ethic you just don’t see much these days. Over the years working together Laura was promoted several times, and always rose to the occasion and role with proficiency and grace. I would highly recommend Laura to any organization, they would be lucky to have her.
Nikki Roberts
I have had the pleasure of working with Laura twice in my career. She is a loyal employee with a strong work ethic and undenying devotion to her coworkers, leaders and staff. Her knowledge of the Aloha POS has placed her in a unique potion to provide the best support and guidance to not only severing her company and staff but also her clients with the best she has to offer. Her attention to detail and exceptional organizational and documentation skills have taken her a step above the rest in her path to being a wonderful leader and mentor. She has a unique way of finding the best way to get it done. She would be a great asset to any team.
Cristal Ghitman
Laura is a truly standout team member and a valuable resource for any company. It was always a pleasure to work with her on client’s projects as she was responsive, highly knowledgeable, professional, empathetic and had a work ethic you just don’t see much these days. Over the years working together Laura was promoted several times, and always rose to the occasion and role with proficiency and grace. I would highly recommend Laura to any organization, they would be lucky to have her.
Credentials
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Engineer/Technician Degree
ConnectWiseMay, 2019- Nov, 2024 -
Service Manager Degree
ConnectWiseMay, 2019- Nov, 2024 -
NSS Channel Technician Certification
NCR CorporationJul, 2015- Nov, 2024
Experience
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Qu POS
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United States
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Software Development
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1 - 100 Employee
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Senior Enterprise Project Manager - Solution Design
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Feb 2022 - Present
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Senior Project Manager - Implementation
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Oct 2021 - Feb 2022
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The Madera Group
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United States
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Hospitality
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1 - 100 Employee
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Manager of Technology
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Jun 2021 - Oct 2021
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Accel Robotics
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United States
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Software Development
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1 - 100 Employee
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Technical Support Manager
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May 2020 - Jun 2021
• Develop and evolve our support capability, offering both Tier 1 and Tier 2 support to customers in North America and Internationally. • Responsible for the implementation of new technical support tools and procedures, integrating seamlessly with key partners and vendors. • Develop and oversee the onboarding, product certification, and professional development of Support Representatives and Engineers • Gather and Analyze data on support issues and metrics, high level customer problems with respect to technical, business, and operational areas and offer recommendations for product and delivery process improvements. • Advocate for bold, internal improvements across all functions that can benefit customer satisfaction, account growth/sales, and/or support efficiencies. Show less
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AVIT
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United States
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Information Technology & Services
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1 - 100 Employee
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Manager of Support Services
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Dec 2019 - Mar 2020
• Remotely Managed a Team of 20-25 Direct Reports Covering a 24/7/365 POS and IT Support Center • Developed Procedures to Increase Customer Support Satisfaction and Client Retention • Created Support KPIs/SLAs and Presented Monthly to C-Level Management • Configured, and Maintained AutoTask and ConnectWise Manage Software • Remotely Managed a Team of 20-25 Direct Reports Covering a 24/7/365 POS and IT Support Center • Developed Procedures to Increase Customer Support Satisfaction and Client Retention • Created Support KPIs/SLAs and Presented Monthly to C-Level Management • Configured, and Maintained AutoTask and ConnectWise Manage Software
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Datum Restaurant Technologies
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Manager of Support Services
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Dec 2018 - Dec 2019
• Effectively managed a remote team of 20-25 direct reports covering a 24/7/365 POS and IT Support Center • Implemented Procedures to Decrease Ticket Resolution Time and Increase Levels of Support • Consistently Met or Exceeded Support SLAs and KPIs • Configured and Maintained ConnectWise Manage Software • Effectively managed a remote team of 20-25 direct reports covering a 24/7/365 POS and IT Support Center • Implemented Procedures to Decrease Ticket Resolution Time and Increase Levels of Support • Consistently Met or Exceeded Support SLAs and KPIs • Configured and Maintained ConnectWise Manage Software
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SDCR Business Systems - Aloha POS
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Product Specialist & Manager of Database Administration
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Aug 2017 - Dec 2018
• Monitored Time Tracking, Agreement Renewal and Invoicing of Database Management Clients• Risk-Mitigation on Multi-Team Projects (Enterprise Software, Online Ordering, Kiosk/Tableside Payments, etc) • Tier 3 Escalation Point for Support and Implementation Technicians• Served as Product Subject Matter Expert during C-Level Client Meetings• Created Training and Documentation for New/Updated Products
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Product Specialist
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Aug 2016 - Aug 2017
• Scheduled, Tracked Time and QA Client Database Administration Projects• Risk-Mitigation on Multi-Team Projects (Enterprise Software, Online Ordering, Kiosk/Tableside Payments, etc) • Tier 3 Escalation Point for Support and Implementation Technicians • Served as Product Subject Matter Expert during C-Level Client Meetings • Created Training and Documentation for New/Updated Products
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Project Manager - Major Accounts
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Nov 2014 - Aug 2016
• Scheduled, Tracked Time and QA Client Database Administration Projects• Tier 3 Escalation Point for Support and Implementation Technicians• Served as Product Subject Matter Expert during C-Level Client Meetings Create Training and Documentation for New/Updated Products • Risk-Mitigation on Multi-Team Projects (Enterprise Software, Online Ordering, Kiosk/Tableside Payments, etc)• Function as Property Expert and Advise Clients on Best Practice for their Concepts• Configure, Install and Support New Restaurant Openings for Multi-Unit Concepts Show less
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Aloha Help Desk Technician/Trainer/Shift Lead
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Sep 2013 - Nov 2014
• Maintained Professionalism and Attention to Detail Under Pressure While Projecting Calmness and Reassurance• Troubleshoot Software, Hardware, and Network Issues Associated with Aloha POS • Remotely Assisted On-Site Technicians with Troubleshooting and Installations• May 2014 and July 2014 Technician of the Month voted on by my peers
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George's at the Cove
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La Jolla, California
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Accounting/POS (Aloha) Administration
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May 2009 - Sep 2013
• Analyze, track, audit and forecast sales, labor, and budget figures • Lead the updating and troubleshooting of Aloha POS system as well as other IT/network tasks • Create spreadsheets for presentation of various sales and labor figures • Participate in audits of employee files, tip reporting and current certifications. • Analyze, track, audit and forecast sales, labor, and budget figures • Lead the updating and troubleshooting of Aloha POS system as well as other IT/network tasks • Create spreadsheets for presentation of various sales and labor figures • Participate in audits of employee files, tip reporting and current certifications.
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Cohn Restaurant Group
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United States
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Hospitality
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100 - 200 Employee
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Manager
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Mar 2006 - Jun 2009
• Responsible for recording sales, tracking invoices, submitting payroll, and creating menu layouts • Maintain, update and troubleshoot the Aloha POS system • Train CRG managers on new Aloha programming and security procedures. • Responsible for recording sales, tracking invoices, submitting payroll, and creating menu layouts • Maintain, update and troubleshoot the Aloha POS system • Train CRG managers on new Aloha programming and security procedures.
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