Experience

MyCSP Ltd

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Pension Administrator

  • Aug 2017 - Present



Betfred

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Cashier/Relief Manager

  • Mar 2003 - Aug 2014

  • Daily use of the EPOS system to strike and translate bets, along with obtaining price information for customers • Dealing with customer queries in a prompt and professional manner by providing a friendly and efficient service so as to encourage repeat business • Dealing with customer complaints in a professional and responsible manner in such a way as to enhance customer loyalty by resolving as many as possible within the shop • Marketing the shop for upcoming events • Handling cash transactions quickly, accurately and responsibly • Contacting head office for confirmation of bets, price queries and customer queries • Liaising with area managers/supervisors when required •Undertaking banking procedures with integrity and professionalism • Preparing and implementing staffing schedules through liaison with local HR office • Administration duties including weekly balance sheets, staffing rotas and betting machine turnover • Adhering to procedures in relation to the reporting of suspicious betting patterns and under-age gambling