Head of Learning and Development

• Mar 2022 - Present

Learning and Development Manager

• Apr 2021 - Mar 2022

Founder

• Sep 2020 - Apr 2021

A Colourful Collective Of Learning & Development Expertise. ACCOLADE is a boutique business on a mission to make the most of your people. A Colourful Collective Of Learning & Development Expertise. ACCOLADE is a boutique business on a mission to make the most of your people.

Interim Learning and Development Manager

• Oct 2020 - Mar 2021

Learning and Development Manager

• Mar 2017 - Oct 2020

rhubarb creates and delivers premium food and beverage experiences across events and iconic locations. Both rhubarb events and locations share the rhubarb defining character; a bespoke approach, creative food presentation and deliciously different menus. • Created, organised and delivered four individual openings for rhubarb both in UK and US, each with training groups of 90 to 120; critical and tight training periods; varied environments and specific challenges: Mamma Mia! The Party, O2, London Peak, Hudsons Yard, NYC Wild Ink, Hudsons Yard, NYC ViVi, London • Supported major events with bespoke training sessions and implementation - Royal Ascot, BAFTA Awards, The Fashion Awards • Partnered with heads of departments to drive the L&D agenda within the business to identify training requirements • Created and ran company-wide inductions for a multifaceted business • Lead the design and delivery of the training and development for over 1,500 staff across 15 restaurants / 20 bars and events from fine dining to grab and go concepts • Management information reporting and analysis on a quarterly basis • Direct line manager for L&D Co-ordinator – coaching and developing them to reach their potential • Created, designed and delivered a bespoke apprenticeship programme for all different levels with support from our apprentice provider • Developed processes for monthly reports for apprenticeships • Implemented and lead the launch of Learning Management System at rhubarb • Coached and mentored employees within the business • Liaised and co-ordinated with external training providers Show less

Group Operations Trainer

• Mar 2015 - Mar 2017

• Update and deliver Company Induction, enthusiastically covering company values, health and safety, service standards and company guidelines. • Provide interactive, relevant and quality training sessions to all employees • Coordinate and distribute the Monthly Training Calendar • Identify training needs throughout all departments across 8 properties in the UK • Developing and establishing relationships with external training providers • Coordinating the Graduate Programme between the 8 Hotels and all the Departments • Mentor a Graduate and Chef Apprentice • Compiling evidence for Training award submissions • Responsible for the administration of all training locations, training nominations for over 60 training course • Deliver Departmental Induction including Food and Beverage, Front Office and Concierge • Responsible for the coordinating of the Firmdale’s Management Development Programme and Customer Service Apprenticeship Programme • Host Departmental Trainers Meeting monthly and am the main contact for over 35 departmental trainers • Create Companywide Incentive and implement the idea across to 1700 employees • Provide training needs in the business following on from Mystery Guest Reports Show less

Head of Operations, Greece

• Apr 2012 - Jan 2015

The Peligoni Club is a luxury villa holiday and watersports company. From May to September, I was based in Zakynthos, Greece, as the lead contact for up to 350 guests up to 50 villas at any time. I always aimed to provide a great experience for guests at the Peligoni Club. I was the sole emergency contact, and I was in charge of running change over days in terms of logistics and guests. From October to April, I was based in the London head office performing PA duties and procurement with sales and account management. I have been required to meet tight deadlines with tasks and deal with office and customer demands. Show less

Chalet Host

• Nov 2012 - May 2013

I was the sole host in charge of looking after 10 guests per week, fully responsible for hospitality, cooking and cleaning. I was the sole host in charge of looking after 10 guests per week, fully responsible for hospitality, cooking and cleaning.

PA to M.D

• Jun 2010 - Apr 2012

AST signs is a specialist vehicle graphics and wrapping company operating across the UK, comprised of teams of managers, designers, sign makers and fitters. Major clients included Stobart, Yodel, Tesco, Shell and Santander. PA to Managing Director • Organising and co-ordinating certain business development activities e.g. search for premises in new locations, selected sponsorship and certain new ventures. PA to General Manager • Organising and co-ordinating vehicle wrapping by a team of over 30 fitters working nationwide. Assistant Project Manager to client Yodel • Overseeing the full wrapping of 400 brand new white Mercedes Sprinter vans in the new corporate design within 3 months and completed across 3 depots. Receptionist • Supporting the everyday running of the office. Show less