Experience

Automation Experts Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Administrator

  • Apr 2015 - Present

  Dedicated to providing expert solutions for a fluid and complex industry, Automation Experts spans all of the principal Manufacturing, Processing and Utility sectors with additional cover to Systems Integrators, Machinery OEM’s and Consultancies. Working with key industry players and based in the heart of the UK’s manufacturing we are well placed to respond to the diverse industry requirements of today’s market.BSI approved and members of the REC we pride ourselves on our high level of professional and flexible services. Specialist Areas Include:Sales & ApplicationsHardware Design & Software EngineeringPLC Systems Design & SCADA IntegrationMechanical Design & Project EngineeringInstallation & CommissioningSite Service, Training & Technical Support2011 saw Automation Experts celebrate ten years of successfully supporting both clients with tailored recruitment plans and candidates with a dedicated consultancy service throughout their career.



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Web Chat Customer Support Advisor

  • Jan 2013 - Apr 2015

  • Working within the Web Chat Team assisting customers with queries on a live chat system• Aiming for a one chat resolution to resolve any queries • Handing multiple chats at a time (up to 3 customers) • Acting the voice of the company to provide professional guidance to Customers• Achieving targets set by Management • Sending Web Chat feedback surveys out to customers on a daily basis & working on the feedback provided • Working within the Web Chat Team assisting customers with queries on a live chat system• Aiming for a one chat resolution to resolve any queries • Handing multiple chats at a time (up to 3 customers) • Acting the voice of the company to provide professional guidance to Customers• Achieving targets set by Management • Sending Web Chat feedback surveys out to customers on a daily basis & working on the feedback provided



Servisair

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Passenger Service Agent

  • May 2009 - Nov 2010

  • Checking in passengers• Boarding flights and meeting arrivals• Regularly worked unsociable hours as part of a shift process• Handling complaints • Checking in passengers• Boarding flights and meeting arrivals• Regularly worked unsociable hours as part of a shift process• Handling complaints