Experience

Showpad

• Belgium
• Software Development
• 300 - 400 Employee

• Global Director, Revenue Operations

  • Jan 2021 - Present

  Austin, Texas, United States



Self Employed

• Independent Consultant

  • Jun 2020 - Jan 2021



Vision Critical

• Canada
• Software Development
• 1 - 100 Employee

• VP, Global Sales Operations

  • Aug 2018 - Apr 2020

  Austin, Texas Area - Forecast Global SaaS Bookings; sales performance board reporting - Establish & monitor core KPI dashboards & funnel metrics - Strategic sales planning; territory and compensation design - Launch & manage global deal desk team - Led Salesforce CRM & CPQ subscription management redesign for CXM offering - Manage outbound prospecting tools and tool enablement training - Implemented account and contact data cleanliness & enrichment program



FATHOM

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• VP Business Operations

  • Jun 2016 - Jul 2018

  Austin, Texas Area - Head of Client Success & Sales Operations - Manage client business reviews, escalations, disputes, contract negotiations, NPS rating - Strategic sales planning; coverage model, territory design, compensation and incentive design - Establish forecasting methodology, core sales & marketing reports, KPIs and dashboards - Led nation-wide market expansion of SaaS IoT offering - Launch & manage inside sales team; sales enablement training - Led Salesforce and Pardot… Show more - Head of Client Success & Sales Operations - Manage client business reviews, escalations, disputes, contract negotiations, NPS rating - Strategic sales planning; coverage model, territory design, compensation and incentive design - Establish forecasting methodology, core sales & marketing reports, KPIs and dashboards - Led nation-wide market expansion of SaaS IoT offering - Launch & manage inside sales team; sales enablement training - Led Salesforce and Pardot re-implementations - Managed marketing operations, prospecting data, tools and campaigns Show less



Bazaarvoice

• United States
• Software Development
• 700 & Above Employee

• Sr. Director, Sales Operations

  • Oct 2013 - Jun 2016

  Austin, Texas Area - Received CEO MVP award - Launch & manage global Deal Desk team - Manage all aspects of global order enablement & processing - Direct multi-phase implementation of Apttus CPQ & ERP integration - Support new SKUs/products, packages, pricing and bundles in voice of customer product mix



Blackbaud

• United States
• Software Development
• 700 & Above Employee

• Director, Business Operations

  • May 2007 - Sep 2013

  Austin, Texas Area - Oversight of order management and deal desk - Negotiation of all customer and vendor contracts - Launched BigMachines CPQ (Oracle CPQ) to automate order generation for online non-profit fundraising software and services - Negotiation of all commercial disputes including breach claims and other legal demands - Management of IPO and acquisition related due diligence, corporate legal budget and outside counsel support



StarCore

• Semiconductor Manufacturing
• 1 - 100 Employee

• Director of Licensing & Strategic Programs

  • Nov 2002 - Aug 2006

  DSP Core licensing - Semiconductor Market