APM Trainer

• Jan 2023 - Present

Office Manager

• Jun 2022 - Apr 2023

Managing Director

• Dec 2012 - Mar 2022

I ran this business for 10 years, through this I have gained and increased my level of skill in many areas. These include but are not limited to, Project Management – The largest of the projects being the creation of the business, this process ran smoothly due to the creation of PID, Project Plans, Budgeting and Risk Assessments. Other projects within the business were: creation and launch of our website, and our apprenticeship programme. Business accounting – this included but was not limited to: monthly VAT return and yearly Tax return, this was done using accounting software. Daily figures were compiled for both the website & the shop confirming systems were working correctly and accounts were correct. Payroll - Setting up and running the weekly payroll where I ensured the correct information was sent to HMRC. Recruitment - I conducted the recruitment process from advertising, shortlisting candidates to interview and finally sending offer letters and contracts of employment. Rotas and annual leave – I set up monthly rotas ensuring the correct hours for individual staff and annual leave were considered. Management of Staff – I conducted regular training for my team to enable them to fulfil their role to the highest standard. This included Health and Safety regulations awareness as ensuring their personal wellbeing was cared for. Dealing with customers face to face and via electronic means – A customer’s feedback is crucial to a small business, to ensure this feedback was positive I would go above and beyond to avoid potential issues. This is proven through our social media with only one negative comment over 10 years. Stock control for the shop – This was kept up to date with regular stock taking and managing the sales systems. Website development, updating and stock control – I created the website using Shopify this involved creating the layout, adding, and deleting stock, managing stock levels, monitoring sales and payments. Show less

Commercial Project Specialist

• Nov 2010 - Apr 2012

In November 2010 I was promoted to Commercial Project Specialist to assist with Tenders, Events / Marketing and Communications.The main areas of this role our:Assist with Tender applications Creation of Method Statements Internal and External Communications, some examples are:In The News - Document containing extracts from that weeks newspapersCASCADE - Internal newsletterTeam Talks - Company communication out lining that months progressInternal & External SurveysEvent Organisation Award ApplicationsCommunication with the Press Show less

Learning and Development Project Manager

• Jul 2009 - Nov 2010

I was promoted to Project Manager for APCOA, with specific responsibility for obtaining reaccreditation of Investors In People (IIP) for our organisation. I also have direct Line Manager Responsibilities to the Learning & Development Coordinator and am responsible for the coordination of all administrative activities for the L&D Department.Main Duties of my role:Presentation to the Board of Directors updates of IiP projectLiaising with Regional Manager, Contract Managers to ensure they are compliant with new and old Polices & ProceduresControlling & monitoring of budget expenditure.Site visits to speak to all levels of staffCreation of a Project Team Coordination of meetingsProject planning Line Manager to L&D Coordinator Experience in Recruiting and Dismissing employees Creating Job Descriptions Show less

Learning and Development Coordinator

• Jun 2007 - Jul 2009

My duties with APCOA are to:Deliver administrative support to the Learning & Development team of 6, including diary management, booking of travel and meeting coordination.Design and production of award applications being successful in:CEO Awards 2008BPA Awards 2009National Training Awards 2010 Controlling & monitoring of budget expenditure.Liaise with FD & MD to plan Management InductionsCoordinate the production of the Learning & Development Website and Advertising Literature.Create and maintain the Learning and Development database and produce reports as requested.Formatting and drafting of Learning and Development Policies, Procedures, Protocols, forms, training materials and all Learning and Development documentation.Maintaining and auditing information on Learning and Development equipment and resources.Maintaining shared drive documentation and version controlling of Learning and Development materials.Arranging, coordinating, and managing the administration of Learning & Development team meetings. Preparation of meeting documentation and minute taking as required.Assisting in the research and development of Learning & Development materials including PowerPoint presentations.General administrative duties for example; filing, maintaining appropriate stock levels of stationary and office materials.Recording and monitoring of absence (sickness, annual leave, compassionate leave etc).Investigating and booking appropriate external venues for a range of learning events and activitiesCoordination of Learning and Development activities including the creation of a publicised programme of development.Assist in conduction training needs analysis and evaluation of learning interventions.Design and delivery of training in all levels of Microsoft Word, Excel and PowerPointUndertake any other duties consistent with the nature and grade of the post as necessary or as requested. Show less

HR Administrator

• May 2006 - May 2007

Duties where to process new members of staff i.e. checking they were able to work in the UK writing a contract of employment and offer letter to the new employee. Setting them up on our database when they start work. I would then have to pass all relevant information to the Payroll Department, Updating details for employees i.e. change of address, bank details, salary adjustments, changes in contract where I would also send out a change of contract letter to be signed, I also dealt with customer and employee grievances, I had to type and send out letters of employment termination, grievance, notice of tribunal hearing to the Contract Managers. For the Employment Solicitor I also typed and sent out compromise agreements, Put in a cheque request for payment and kept the filing system in order. As I like to be kept busy I also received work from other members of staff for example letters, spreadsheets and other general administrative duties. Show less

Transport Administrator

• Jun 2005 - May 2006

I was transferred to Hayes depot where the work I carried out was similar to the Wellingborough depot (details below) but I also took on more responsibilities i.e. chasing customers for payment on accounts, spreadsheet monitoring of Tacos and drivers working hours, working out and monitoring of driver bonus and taking and processing of credit card payments for non account customers. I was transferred to Hayes depot where the work I carried out was similar to the Wellingborough depot (details below) but I also took on more responsibilities i.e. chasing customers for payment on accounts, spreadsheet monitoring of Tacos and drivers working hours, working out and monitoring of driver bonus and taking and processing of credit card payments for non account customers.

Transport Administrator

• Sep 2004 - Jun 2005

I started with SITA UK Wellingborough through an agency for one weeks cover where after this I was asked to stay on my duties where speaking to customers to take orders and to deal with complaints, scheduling the next days work and completing the previous days work on the computers system and rescheduling what the drivers had been unable to complete, making sure drivers had the correct tacos for the working week and collecting them back at the end of every week then sending them back when they had been completed, they were then sent to TDI for monitoring, sending petty cash claims to Head Office, filing which was very important as most customer complaints involved checking on previous driver work sheets, making sure all drivers had attended on that day and if not arranging cover for that vehicle and arranging maintenance on vehicles. Show less