Experience

Spoonful of Sugar

• United Kingdom
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Patient Support and Clinical Services Lead

  • Jan 2022 - Present

  To lead the research, development and design of patient support solutions offering consultancy to clients as needed and selling in solutions whilst developing a clinical services strategy, driving implementation across SoS.

• Adherence Support Director

  • Jan 2021 - Jan 2022

  Acting as Adherence Support Director for Spoonful of Sugar. Founded and led by Professor Rob Horne (UCL Professor of Behavioural Medicine), we create bespoke solutions and effective interventions to help patients and healthcare professionals get the most from effective treatments. Collaborating with clients using a value based and patient-centric approach to improve adherence and engagement, through the use of proven frameworks and powerful behavioural Insight research. Our proven behavioural science tools and approaches are based on 25 years of world-leading research. This research has informed national and international guidelines, policies, and reports regarding adherence, including the NICE Medicines Adherence Guidelines, a WHO adherence report and British HIV guidelines.

• Behavioural Programme Lead

  • Oct 2020 - Jan 2021

  Acting as the Behavioural Programme Lead for Spoonful of Sugar, creating bespoke solutions and effective interventions to help patients and healthcare professionals get the most from effective treatments. Collaborating with clients using a value based and patient-centric approach to improve adherence and engagement, through the use of proven frameworks and powerful behavioural Insight research. Programmes designed through the application of behavioural science and personalised approaches, to enhance medication adherence and optimise health outcomes. Successful outcomes achieved by addressing perceptions and practicalities influencing individuals’ motivation, thus supporting patients ability to adhere to their treatment and health advice.



Celesio UK / Lloyds Pharmacy / LloydsPharmacy Clinical Homecare/ Online Doctor / AAH Pharmaceuticals

• Coventry, United Kingdom

• Service Development Manager, Medicines Adherence & Patient Support

  • Nov 2013 - Oct 2020

  Responsible for the development of the Celesio UK patient support strategy, taking primary responsibility for the research, design, development and deliverance of market leading adherence focused propositions whilst developing new and innovation communication methods for delivery Responsible for the development of the Celesio UK patient support strategy, taking primary responsibility for the research, design, development and deliverance of market leading adherence focused propositions whilst developing new and innovation communication methods for delivery



Partizan Health

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Celesio partnership lead for Medicines Adherence and patient support

  • Oct 2013 - Oct 2020

  Working for Celesio UK as Service Development Manager for medicines adherence and patient support. Acting as partnership lead with Partizan health. Working for Celesio UK as Service Development Manager for medicines adherence and patient support. Acting as partnership lead with Partizan health.



Medco Health Solutions UK

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Head of Service Development

  • Mar 2010 - Oct 2013

  Moved within Medco Homecare to specialise purely on the Strategy for Service Development and Design particularly for the pharmaceutical industry. Focusing on designing, developing & delivering market leading customer propositions with well researched academic backing focusing on the field of patient adherence. Working closely with the Director of Business Development and Director of Sales and Marketing to promote customers offerings. Key responsibility for the monitoring and ongoing programme support, delivering key outcomes and providing analysis, health economics and ongoing stats to NHS and Pharmaceutical Company.

• Head of Clinical Services

  • Mar 2010 - Mar 2012

  Recruited by Medco to lead the Clinical Services department and to lead the way in developing and implementing adherence support programmes for patients, drawing on the knowledge and expertise of the US Company to design services that are appropriate for the UK. Responsible for changing the way home healthcare is delivered in the UK, to benefit patients, the NHS, and the pharmaceutical company. Playing a key part in Medco Health Solutions achieving their intention of raising the bar in terms of innovation, level and quality of services and offerings available in homecare service provision in the UK.



AstraZeneca

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• National Pharmacy Manager

  • 2008 - 2010

  Recruited by AstraZeneca Global to work within the UK Innovation team as the Pharmacy Ambassador for AstraZeneca UK. Being responsible for the development of the internal pharmacy strategy and Service Development across the UK, the role involved working proactively with all pharmacy multiples, regional chains, independents, buying groups, LPC’s and external stakeholder bodies with a bid to maximise AZ working relations and an aim to create partnership working between pharma and pharmacy. Situated as part of Global Innovation the role looked to seek new business opportunities and create a positive environment for AZ portfolio to drive sales and share, maximizing AZ profit opportunities particularly in the field of adherence to medicines within community pharmacy.



Shire

• Japan
• Biotechnology Research
• 700 & Above Employee

• Service Development Manager

  • 2006 - 2008

  Recruited by Shire Pharmaceuticals to continue and develop consultancy role with focus on specialising professional service development for long-term conditions. Responsible for half of the UK, the role enabled vital working relationships to be established with KOL’s and key customers within the NHS and the pharmaceutical industry to facilitate the development of new services and support programmes to address the health needs of the local population and improve the quality of life of patients. Recruited by Shire Pharmaceuticals to continue and develop consultancy role with focus on specialising professional service development for long-term conditions. Responsible for half of the UK, the role enabled vital working relationships to be established with KOL’s and key customers within the NHS and the pharmaceutical industry to facilitate the development of new services and support programmes to address the health needs of the local population and improve the quality of life of patients.



North Warwickshire Primary Care Trust

• Warwickshire

• Community Pharmacy Clinical Governance Facilitator

  • Aug 2005 - Aug 2006

  Selected by Head of Medicines Management within the Primary Care Trust to manage the implementation of Pharmacy Clinical Governance within North Warwickshire. The aim to ensure a full understanding of the clinical Governance standards required as part of Pharmacy Contract and to ensure complete adherence across the PCT. Working closely with Superintendent Pharmacists and Branch Manager Pharmacists to deliver the specifications required by the PCT. Selected by Head of Medicines Management within the Primary Care Trust to manage the implementation of Pharmacy Clinical Governance within North Warwickshire. The aim to ensure a full understanding of the clinical Governance standards required as part of Pharmacy Contract and to ensure complete adherence across the PCT. Working closely with Superintendent Pharmacists and Branch Manager Pharmacists to deliver the specifications required by the PCT.



LloydsPharmacy

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• PMR projects and IT Data Pharmacist

  • May 2005 - Aug 2006

  Promoted from Branch Manager to work within the superintendents department at Lloyds Pharmacy head office to ensure implementation of projects related to the Patient Medication System that is located within Lloyds pharmacy stores.

• Pharmacist Branch Manager and Lloyds Locum

  • Jul 2004 - May 2005

  Promoted to Branch Manager from Relief Pharmacist to run own store, dispense and manage 5 members of staff. Managed to turn around OTC sales, increase NHS items and double footfall, also trained 2 members of staff from shop assistants to NVQ level 3 dispensers achieving distinction. Currently still working as a Lloyds Locum in evenings and at weekends.