Laura Smithson
Learning Officer at Titanic Belfast- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Risk Assessment Creation and Preparation
Titanic BelfastAug, 2018- Sep, 2024 -
Understanding GDPR in the Workplace Online Certificate
-May, 2018- Sep, 2024 -
Bespoke Five Skills to Five Star Customer Service Training
Titanic BelfastFeb, 2018- Sep, 2024 -
Common Threats Online Course
Data3 CorpFeb, 2018- Sep, 2024 -
Creating Strong Passwords Online Course
Data3 CorpFeb, 2018- Sep, 2024 -
Security Awareness Online Course
Data3 CorpFeb, 2018- Sep, 2024 -
Manual Handling Certificate
-Oct, 2017- Sep, 2024 -
Basic BSL
Action on Hearing LossMay, 2017- Sep, 2024 -
Deaf Awareness Training
Action on Hearing LossMay, 2017- Sep, 2024 -
Disability Awareness Training
-Apr, 2017- Sep, 2024 -
Autism Awareness Course
Autism NIOct, 2016- Sep, 2024 -
Dementia Awareness Training with Dementia Friend Accreditation
Alzheimer's SocietyOct, 2016- Sep, 2024 -
Working at Heights online certificate
-Mar, 2016- Sep, 2024 -
First Aid Update Training (2 Day Refesher)
British Red CrossNov, 2018- Sep, 2024 -
Health and Safety with Fire Evac (with annual refresh)
-Jan, 2018- Sep, 2024 -
First Aid Course
British Red CrossNov, 2015- Sep, 2024 -
World Host Training
Belfast City CouncilApr, 2013- Sep, 2024 -
World Host Customer Service and City Ambassador Training
World Host TrainingMay, 2013- Sep, 2024
Experience
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Titanic Belfast
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United Kingdom
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Leisure, Travel & Tourism
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1 - 100 Employee
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Learning Officer
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Apr 2016 - Present
Workshop and presentation delivery Group facilitation Team lead and crew training Script and SOP writing Customer facing 5 star service Brand ambassador Excellent administrative support Reporting to and deputising for Learning Manager on all issues relating to the education offering. Responsibilities include product delivery in workshops and bespoke experiences, training, team leader responsibilities, performance management, quality checking and promotional activities. Duties: • Responsible for delivering workshops and educational experiences • Deliver in house training of additional learning crew in workshop and guided tour products • Generating content for Learning Team social media presence • Visiting schools to promote relevant opportunities and new products • Manage stock and replenishment of workshop resource materials • Writing new programmes for all ages while adhering to curriculum content guidelines. • Shadow and quality check learning crew for delivery standardisation • Assist with running of annual Inspire Conference for International Women’s Day • Curate annual Inspire Exhibition, liaise with artists and manage submissions • Promote and recruit schools for annual StemQuest competition from across NI • Represent the company at trade shows and job fairs to promote products and recruit staff • Maintain relationships with partner schools who will appear in promotional literature • Fulfil role as Access Champion, breaking down the barriers to access for all guests to our attraction • Work with the Sales and Marketing team to design Education brochures and promotional content • Represent the team on the Staff Consultative Forum, Information Champions forum and other working groups Show less
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Duty Manager
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May 2013 - May 2016
Offering quality customer service in a visitor attraction with unique heritage. Delivering personal guided tours to visitors from across the globe, while acting as an ambassador for the city of Belfast in our tourism sector. Additional responsibilities include shift management, cash handling and cash room roles, open-close duties and overseeing events on board. Acting as the staff representative, providing a forum for the crew to raise concerns, and attending meetings at a managerial level to bring news to the staff from across the company, Offering training and assistance to new employees in the team. Show less
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Nomadic Belfast
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United Kingdom
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Travel Arrangements
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Crew Member
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May 2013 - May 2015
Customer service in a range of roles, delivering guided tours, working in ticket sales, managing online and social media presence, cash handling and stock room duties. Skills furthered by ongoing research into the heritage of the attraction. Customer service in a range of roles, delivering guided tours, working in ticket sales, managing online and social media presence, cash handling and stock room duties. Skills furthered by ongoing research into the heritage of the attraction.
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Student Surveyor
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Mar 2013 - Apr 2013
Temporary role carrying out surveys on Queen's University students for the Times Student Survey. Displaying excellent organisational skills and time keeping, to coordinate meetings with a wide base of students, compiling surveys and submitting the data by a deadline. Working as part of a team to achieve joint targets, and displaying independent initiative to fulfil my own goals. Temporary role carrying out surveys on Queen's University students for the Times Student Survey. Displaying excellent organisational skills and time keeping, to coordinate meetings with a wide base of students, compiling surveys and submitting the data by a deadline. Working as part of a team to achieve joint targets, and displaying independent initiative to fulfil my own goals.
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McDonald's UK
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United Kingdom
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Accounting
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1 - 100 Employee
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Crew Member and Lobby hostess
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Mar 2010 - Apr 2013
Customer facing role in fast paced, target driven environment. Multiple duties to include food preparation, cleaning, cash handling, front of house, stock control and seasonal events activities. Completed training in Health and Safety and Food Hygiene. Customer facing role in fast paced, target driven environment. Multiple duties to include food preparation, cleaning, cash handling, front of house, stock control and seasonal events activities. Completed training in Health and Safety and Food Hygiene.
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Education
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2010 - 2013
Queen's University Belfast
English Literature with Creative Writing, English Language and Literature, General
Community
