Experience

Samhällsbyggnadsbolaget i Norden AB

• Sweden
• Real Estate
• 100 - 200 Employee

• Marketing and Communications

  • Nov 2022 - Oct 2023

  During the fixed term period at SBB Finland I did planning of the marketing communications and other information of the real estate investments and participated the communication implementation as a partner of the company's management and cooperation with the media office, planned the annual communication calendar, developped and updated internet pages. I also supported the company's experts, e.g. for real estate development, energy efficiency, in projects related to sustainability and… Show more During the fixed term period at SBB Finland I did planning of the marketing communications and other information of the real estate investments and participated the communication implementation as a partner of the company's management and cooperation with the media office, planned the annual communication calendar, developped and updated internet pages. I also supported the company's experts, e.g. for real estate development, energy efficiency, in projects related to sustainability and reporting and coordinated rental inquiries and monitored negotiations. Show less During the fixed term period at SBB Finland I did planning of the marketing communications and other information of the real estate investments and participated the communication implementation as a partner of the company's management and cooperation with the media office, planned the annual communication calendar, developped and updated internet pages. I also supported the company's experts, e.g. for real estate development, energy efficiency, in projects related to sustainability and… Show more During the fixed term period at SBB Finland I did planning of the marketing communications and other information of the real estate investments and participated the communication implementation as a partner of the company's management and cooperation with the media office, planned the annual communication calendar, developped and updated internet pages. I also supported the company's experts, e.g. for real estate development, energy efficiency, in projects related to sustainability and reporting and coordinated rental inquiries and monitored negotiations. Show less



Bonava

• Sweden
• Real Estate
• 700 & Above Employee

• Service Manager

  • Aug 2019 - Nov 2022

  The life cycle of the customer relationship in new housing production The life cycle of the customer relationship in new housing production



Sikla Oy

• Finland
• Construction
• 1 - 100 Employee

• Sales

  • Sep 2018 - Jul 2019

  My work consists of searching suitable plots for small houses, creating contacts with real estate companies, defining competitive house solutions and pre-marketing and pre-selling the plots together with the house. My work consists of searching suitable plots for small houses, creating contacts with real estate companies, defining competitive house solutions and pre-marketing and pre-selling the plots together with the house.



Future Group Oy

• Finland
• IT Services and IT Consulting
• 1 - 100 Employee

• Partner Manager - License Compliance Lead

  • Sep 2015 - Aug 2018

  As partner manager I did follow and implement the business strategy of Future Group together with the team and the sales director. My important role was to improve partner relations and share communication about Autodesk's campaigns, partner programs and sales between Future Group company and our channel partners. * managing and guiding the local and international channels and distributors * account planning, business planning and business reviews * compliance follow-up *… Show more As partner manager I did follow and implement the business strategy of Future Group together with the team and the sales director. My important role was to improve partner relations and share communication about Autodesk's campaigns, partner programs and sales between Future Group company and our channel partners. * managing and guiding the local and international channels and distributors * account planning, business planning and business reviews * compliance follow-up * sales meetings, customer relation development workshops, reporting, leads etc. * participating and organizing marketing activities, campaigns, events and exhibitions * internal and channel intranet communication * pricing support * hr tasks: occupational health care contact and health and safety representative Show less As partner manager I did follow and implement the business strategy of Future Group together with the team and the sales director. My important role was to improve partner relations and share communication about Autodesk's campaigns, partner programs and sales between Future Group company and our channel partners. * managing and guiding the local and international channels and distributors * account planning, business planning and business reviews * compliance follow-up *… Show more As partner manager I did follow and implement the business strategy of Future Group together with the team and the sales director. My important role was to improve partner relations and share communication about Autodesk's campaigns, partner programs and sales between Future Group company and our channel partners. * managing and guiding the local and international channels and distributors * account planning, business planning and business reviews * compliance follow-up * sales meetings, customer relation development workshops, reporting, leads etc. * participating and organizing marketing activities, campaigns, events and exhibitions * internal and channel intranet communication * pricing support * hr tasks: occupational health care contact and health and safety representative Show less



Nissan Motor Corporation

• Japan
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Service Manager

  • Jan 2008 - Feb 2012

  Customer Service Manager's position consists of management of customer service of Nissan in Nordic and Baltic business regions and specified development tasks and projects within the company. The recent and remarkable achievement of constant development is the winning the 1st prize in European customer service competition 2010 between Nissan's several regional business units in Europe and Russia. The Nissan Nordic Back Office team won the Back Office Trophy which was based on several… Show more Customer Service Manager's position consists of management of customer service of Nissan in Nordic and Baltic business regions and specified development tasks and projects within the company. The recent and remarkable achievement of constant development is the winning the 1st prize in European customer service competition 2010 between Nissan's several regional business units in Europe and Russia. The Nissan Nordic Back Office team won the Back Office Trophy which was based on several KPIs. Year 2007 the team was in 7th place and in three years the team was able to win the 1st place. Successful activities during the year 2011 have been project management of European dealer Extra-net improvement project in the Nordic business regions and of its seven local portals as well as the outsourcing project of the Back Office processes. Other remarks during the Nissan career have been updating policies of rental car and goodwill guidelines and creating policy for cases concerning consumer protection in Norway. Other development issues have been: taking goodwill handling to warranty system and goodwill case logging to Siebel, acceleration of processes and roll-out of audits in one of the region. The daily tasks of Customer Service Manager consists of following: - Supervising the outsourced Front Office processes: all customer contacts such as inquiries, test drive requests and sales leads, complaints and information flow in CRM system - Team management of Back Office team, which handles demanding cases escalated from FO, claim management, consumer protection authority requests and goodwill requests and compensation decisions - Management of budget planning and follow-up and reporting of spending - Customer handling strategy and activity plans - Guidelines, implementation and standardization of processes in accordance of Nissan Quality Standards - Co-operation with dealers and local branches - Reporting to Nissan management, both of Nordic and Europe Show less Customer Service Manager's position consists of management of customer service of Nissan in Nordic and Baltic business regions and specified development tasks and projects within the company. The recent and remarkable achievement of constant development is the winning the 1st prize in European customer service competition 2010 between Nissan's several regional business units in Europe and Russia. The Nissan Nordic Back Office team won the Back Office Trophy which was based on several… Show more Customer Service Manager's position consists of management of customer service of Nissan in Nordic and Baltic business regions and specified development tasks and projects within the company. The recent and remarkable achievement of constant development is the winning the 1st prize in European customer service competition 2010 between Nissan's several regional business units in Europe and Russia. The Nissan Nordic Back Office team won the Back Office Trophy which was based on several KPIs. Year 2007 the team was in 7th place and in three years the team was able to win the 1st place. Successful activities during the year 2011 have been project management of European dealer Extra-net improvement project in the Nordic business regions and of its seven local portals as well as the outsourcing project of the Back Office processes. Other remarks during the Nissan career have been updating policies of rental car and goodwill guidelines and creating policy for cases concerning consumer protection in Norway. Other development issues have been: taking goodwill handling to warranty system and goodwill case logging to Siebel, acceleration of processes and roll-out of audits in one of the region. The daily tasks of Customer Service Manager consists of following: - Supervising the outsourced Front Office processes: all customer contacts such as inquiries, test drive requests and sales leads, complaints and information flow in CRM system - Team management of Back Office team, which handles demanding cases escalated from FO, claim management, consumer protection authority requests and goodwill requests and compensation decisions - Management of budget planning and follow-up and reporting of spending - Customer handling strategy and activity plans - Guidelines, implementation and standardization of processes in accordance of Nissan Quality Standards - Co-operation with dealers and local branches - Reporting to Nissan management, both of Nordic and Europe Show less



DNA Oyj

• Finland
• Telecommunications
• 700 & Above Employee

• Group Manager

  • 2006 - 2008

  Responsibility of operative and personnel management of ordering operations and delivery processing and coordinating teams in the Delivery Department. The teams consisted of 30-35 employees. The job included participation to budget planning and objective setting, training of a ordering tool for sales personnel, close co-operation with sales and marketing department as well as company's other interest groups. One main project was the complete survey of tasks and execution times of… Show more Responsibility of operative and personnel management of ordering operations and delivery processing and coordinating teams in the Delivery Department. The teams consisted of 30-35 employees. The job included participation to budget planning and objective setting, training of a ordering tool for sales personnel, close co-operation with sales and marketing department as well as company's other interest groups. One main project was the complete survey of tasks and execution times of order operations and evaluation of the expenses per each routine, participation to creation and management of offer competition and negotiations for out-house service providers and in-house employee providers. Other successfull achievements were reorganizing the team and development of working methods and implementing job-circulation. The main tasks were: - development of processes of order operations and mobile extension and other business product's delivery processes - creation and sustaining good and highly satisfactory working environment and encouraging team work - re-organizing tasks of order operations and development of work skills - recruiting and co-operation company's HR department and employment service providers - development of introduction and training of new employee - KPI follow-up and reporting Show less Responsibility of operative and personnel management of ordering operations and delivery processing and coordinating teams in the Delivery Department. The teams consisted of 30-35 employees. The job included participation to budget planning and objective setting, training of a ordering tool for sales personnel, close co-operation with sales and marketing department as well as company's other interest groups. One main project was the complete survey of tasks and execution times of… Show more Responsibility of operative and personnel management of ordering operations and delivery processing and coordinating teams in the Delivery Department. The teams consisted of 30-35 employees. The job included participation to budget planning and objective setting, training of a ordering tool for sales personnel, close co-operation with sales and marketing department as well as company's other interest groups. One main project was the complete survey of tasks and execution times of order operations and evaluation of the expenses per each routine, participation to creation and management of offer competition and negotiations for out-house service providers and in-house employee providers. Other successfull achievements were reorganizing the team and development of working methods and implementing job-circulation. The main tasks were: - development of processes of order operations and mobile extension and other business product's delivery processes - creation and sustaining good and highly satisfactory working environment and encouraging team work - re-organizing tasks of order operations and development of work skills - recruiting and co-operation company's HR department and employment service providers - development of introduction and training of new employee - KPI follow-up and reporting Show less



Elisa

• Finland
• Telecommunications
• 700 & Above Employee

• Project Manager

  • 2005 - 2006

  Delivery project management of self service ordering and service management tool for corporate customers

• Several positions

  • 1997 - 2006

  Long career which started in the former Helsingin Puhelin Oyj and continued within the company's huge development from Elisa Communications until Elisa Oyj.

• Contact Manager, process development

  • 2004 - 2005

  Contact Manager was the representative of Elisa's own call center and did participate to product launch projects, sales and marketing campaign and out- and in-bound project planning meetings as an expert the call center. The idea was to share the knowledge both ways and ensure functionality of the call center processes in the constantly changing environment. The Customer Service function developed its operations through ISO 9001 program.

• Product Manager/Product Specialist/Trainer of LM Ericsson Business products

  • 1999 - 2004

  The position of Trainer made progress to Product Manager/Product Specialist of LM Ericsson's MD110 and Business Phone products. The main tasks consisted of: - product management and partner co-operation - updating product information in Elisa's Intranet - expert knowledge about analogic, digital, VoIP and CTI solutions and interfaces of the products - sales support, customer visits and negotiations - configuration planning and product solutions - pricing, offer… Show more The position of Trainer made progress to Product Manager/Product Specialist of LM Ericsson's MD110 and Business Phone products. The main tasks consisted of: - product management and partner co-operation - updating product information in Elisa's Intranet - expert knowledge about analogic, digital, VoIP and CTI solutions and interfaces of the products - sales support, customer visits and negotiations - configuration planning and product solutions - pricing, offer preparations, bid pricing - participation to delivery projects

• End-user Trainer of LM Ericsson Business products

  • 1999 - 2002

  Trainer's role in the business sales department included following: - sales support and training of LM Ericsson's MD110 office and voice products: operator and call center tools,phones etc. - participation in delivery projects - system planning with customer and ensuring the best functionality of the product vs. customer's needs - documentation of the plan for installation and product layouts for end-users - creation of training material and training - customer support in… Show more Trainer's role in the business sales department included following: - sales support and training of LM Ericsson's MD110 office and voice products: operator and call center tools,phones etc. - participation in delivery projects - system planning with customer and ensuring the best functionality of the product vs. customer's needs - documentation of the plan for installation and product layouts for end-users - creation of training material and training - customer support in production launch phases

• Executive Secretary

  • 1997 - 1999

  Executive secretary for the director of Private Customers Division of Helsingin Puhelin Oyj; the division consisted of marketing, customer service, sales and telephone-stores, installation and maintenance and public telephone departments. Description of the responsibilities - travel and meeting arrangements - meeting administration, memos etc. - internal and external events - participating to the share issuing program of the new public corporation Helsingin Puhelin Oyj -… Show more Executive secretary for the director of Private Customers Division of Helsingin Puhelin Oyj; the division consisted of marketing, customer service, sales and telephone-stores, installation and maintenance and public telephone departments. Description of the responsibilities - travel and meeting arrangements - meeting administration, memos etc. - internal and external events - participating to the share issuing program of the new public corporation Helsingin Puhelin Oyj - member of share insider - other administrative and assisting tasks of the division