Laura Silk

Customer Success Manager, Team Lead at poq
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Contact Information
us****@****om
(386) 825-5501
Location
United Kingdom, UK
Languages
  • French Professional working proficiency
  • English Native or bilingual proficiency

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Experience

    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager, Team Lead
      • Jul 2023 - Present

    • Customer Success Manager
      • Aug 2022 - Aug 2023

    • Customer Success Executive
      • Jul 2021 - Aug 2022

    • France
    • Business Consulting and Services
    • 1 - 100 Employee
    • Commercial Assistant
      • Jun 2019 - Jul 2020

      Management of several clients’ accounts: - Manage customer orders (administration, production, logistics and delivery management) - Daily contact with the logistics teams - Management of accounts payable and accounts receivable - Monthly business review compilation - Creation and management of social media activity, including content sourcing and post campaign analytics Conduct market research/studies: - Store checks (data collection from large-scale retailers) - Desk research, information synthesis, data analysis - Design, formatting and presentation of Excel, Word and PowerPoint documents - In-country market research for potential new clients Management of social media accounts: - Creation and management of social media activity - Content sourcing - Video editing - Post campaign analytics Support Green Seed consultants: - Design marketing presentations and documents in both French and English - Various translations (French-English / English-French) - Source potential retail opportunities for our client accounts - Manage follow-up on administrative affairs Show less

  • Ashburton Swimming Pool
    • Ashburton, Devon
    • Head Lifeguard/ Lifeguard/ Swim Instructor
      • May 2016 - Jun 2019

  • Hydronauts
    • Plymouth, United Kingdom
    • Swim Instructor
      • Sep 2016 - Mar 2019

    • United Kingdom
    • Health, Wellness & Fitness
    • 100 - 200 Employee
    • Swim Instructor
      • Jan 2017 - Dec 2018

Education

  • Sheffield Hallam University
    Bachelor of Arts - BA, International Business with French
    2017 - 2021
  • Université de Nîmes
    Erasmus +
    2019 - 2019

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