Laura Silk
Customer Success Manager, Team Lead at poq- Claim this Profile
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French Professional working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Experience
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poq
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United Kingdom
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Software Development
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1 - 100 Employee
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Customer Success Manager, Team Lead
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Jul 2023 - Present
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Customer Success Manager
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Aug 2022 - Aug 2023
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Customer Success Executive
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Jul 2021 - Aug 2022
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Green Seed France
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France
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Business Consulting and Services
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1 - 100 Employee
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Commercial Assistant
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Jun 2019 - Jul 2020
Management of several clients’ accounts: - Manage customer orders (administration, production, logistics and delivery management) - Daily contact with the logistics teams - Management of accounts payable and accounts receivable - Monthly business review compilation - Creation and management of social media activity, including content sourcing and post campaign analytics Conduct market research/studies: - Store checks (data collection from large-scale retailers) - Desk research, information synthesis, data analysis - Design, formatting and presentation of Excel, Word and PowerPoint documents - In-country market research for potential new clients Management of social media accounts: - Creation and management of social media activity - Content sourcing - Video editing - Post campaign analytics Support Green Seed consultants: - Design marketing presentations and documents in both French and English - Various translations (French-English / English-French) - Source potential retail opportunities for our client accounts - Manage follow-up on administrative affairs Show less
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Ashburton Swimming Pool
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Ashburton, Devon
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Head Lifeguard/ Lifeguard/ Swim Instructor
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May 2016 - Jun 2019
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Hydronauts
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Plymouth, United Kingdom
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Swim Instructor
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Sep 2016 - Mar 2019
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Sheffield City Trust
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United Kingdom
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Health, Wellness & Fitness
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100 - 200 Employee
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Swim Instructor
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Jan 2017 - Dec 2018
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Education
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Sheffield Hallam University
Bachelor of Arts - BA, International Business with French -
Université de Nîmes
Erasmus +