Commercial Lines Account Manager

• Jan 2022 - Present

Account Manager

• Sep 2021 - Jan 2022

Customer Service Representative

• Sep 2020 - Sep 2021

In my current role, I manage a $6M book of business of property and casualty insurance options to customers. Here, I complete applications, submissions, and bind requests including invoicing, and policy checking. • Perform account management with 65-70 existing accounts to earn a 90%+ customer satisfaction rating. • Intake customer inquiries, answer questions, and solve problems 90% of the time. In my current role, I manage a $6M book of business of property and casualty insurance options to customers. Here, I complete applications, submissions, and bind requests including invoicing, and policy checking. • Perform account management with 65-70 existing accounts to earn a 90%+ customer satisfaction rating. • Intake customer inquiries, answer questions, and solve problems 90% of the time.

Customer Service Manager

• Sep 2018 - Sep 2020

In this role, I governed a $12M book of business of insurance options to customers and nurtured 150 accounts. Here, I utilized technical information management systems to organize data that aids in customer service. • Managed 1 employee and trained on skills and best practices to boost confidence and productivity and achieved 100% employee retention. In this role, I governed a $12M book of business of insurance options to customers and nurtured 150 accounts. Here, I utilized technical information management systems to organize data that aids in customer service. • Managed 1 employee and trained on skills and best practices to boost confidence and productivity and achieved 100% employee retention.

Customer Service Representative

• Jan 2014 - Sep 2018

In this role, I serviced 150 existing accounts to facilitate insurance options to customers. Here, I collected and managed data used as a resource for accessibility that supports customer activities. In this role, I serviced 150 existing accounts to facilitate insurance options to customers. Here, I collected and managed data used as a resource for accessibility that supports customer activities.