Laura Schofield
Senior service designer at Onto- Claim this Profile
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Topline Score
Bio
Jordan Williams
Laura is a great all-round service designer and has no issue diving into problem spaces to unearth insights. I was really impressed by her ability to both visualise and find correlations between customer facing journeys and complicated internal processes. If you need someone to lead initiatives and deliver value, Laura is your person!
Joseph Shaffery
For the relatively short time I have had the pleasure of working with Laura, she has shown excellent service design skill, understanding and execution. She conducts interviews with people, putting them at ease, whilst building up a complex map of a problem space. To me this is the essence of great service design… stakeholder interviews (that feel less formal than an interview but gain a lot more insight) and mapping that visualises complexity in a simple, understandable way. Laura picks things up very quickly and needs very little guidance. She will very quickly add a lot of value to any team she joins.
Jordan Williams
Laura is a great all-round service designer and has no issue diving into problem spaces to unearth insights. I was really impressed by her ability to both visualise and find correlations between customer facing journeys and complicated internal processes. If you need someone to lead initiatives and deliver value, Laura is your person!
Joseph Shaffery
For the relatively short time I have had the pleasure of working with Laura, she has shown excellent service design skill, understanding and execution. She conducts interviews with people, putting them at ease, whilst building up a complex map of a problem space. To me this is the essence of great service design… stakeholder interviews (that feel less formal than an interview but gain a lot more insight) and mapping that visualises complexity in a simple, understandable way. Laura picks things up very quickly and needs very little guidance. She will very quickly add a lot of value to any team she joins.
Jordan Williams
Laura is a great all-round service designer and has no issue diving into problem spaces to unearth insights. I was really impressed by her ability to both visualise and find correlations between customer facing journeys and complicated internal processes. If you need someone to lead initiatives and deliver value, Laura is your person!
Joseph Shaffery
For the relatively short time I have had the pleasure of working with Laura, she has shown excellent service design skill, understanding and execution. She conducts interviews with people, putting them at ease, whilst building up a complex map of a problem space. To me this is the essence of great service design… stakeholder interviews (that feel less formal than an interview but gain a lot more insight) and mapping that visualises complexity in a simple, understandable way. Laura picks things up very quickly and needs very little guidance. She will very quickly add a lot of value to any team she joins.
Jordan Williams
Laura is a great all-round service designer and has no issue diving into problem spaces to unearth insights. I was really impressed by her ability to both visualise and find correlations between customer facing journeys and complicated internal processes. If you need someone to lead initiatives and deliver value, Laura is your person!
Joseph Shaffery
For the relatively short time I have had the pleasure of working with Laura, she has shown excellent service design skill, understanding and execution. She conducts interviews with people, putting them at ease, whilst building up a complex map of a problem space. To me this is the essence of great service design… stakeholder interviews (that feel less formal than an interview but gain a lot more insight) and mapping that visualises complexity in a simple, understandable way. Laura picks things up very quickly and needs very little guidance. She will very quickly add a lot of value to any team she joins.
Experience
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Onto
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United Kingdom
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Senior service designer
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Jan 2023 - Present
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CIPD
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United Kingdom
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Human Resources Services
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400 - 500 Employee
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Service Designer
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Oct 2021 - Jan 2023
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Severn Trent
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United Kingdom
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Utilities
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700 & Above Employee
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Product and Service Designer
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Aug 2019 - Oct 2021
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Creative Strategist
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Apr 2019 - Aug 2019
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Technology Assistant
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Sep 2018 - Apr 2019
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Unipart Logistics
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United Kingdom
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Customer Service Advisor
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Sep 2016 - Sep 2017
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Countrywide Tax & Trust Corporation Ltd
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United Kingdom
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Legal Services
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1 - 100 Employee
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Administrative Assistant
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Apr 2017 - Jul 2017
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Aldi UK
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United Kingdom
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Retail
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700 & Above Employee
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Store Assistant
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Nov 2013 - Sep 2016
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Education
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2015 - 2018
University of Leicester
Business Management
Community
