Experience

DNP Imagingcomm America Corporation|Photo Imaging

• United States
• Printing Services
• 100 - 200 Employee

• Software Quality Assurance Analyst

  • Mar 2019 - Present

• AR Clerk

  • Nov 2015 - Mar 2019

• Customer Support Representative

  • Jan 2013 - Mar 2019

  *Order Entry *Answer and direct all incoming calls in a professional, courteous manner.*Logistics of outgoing orders.*Communication with customers via email and phone providing order status, tracking information, and product availability.*Order and logistics planning ahead of time to ensure on time delivery.*Sales reports.*Generate RMA's, and create credits or replacements for returns.*Direct interaction and support to Outside Sales Reps.*Provided equipment repair quotes to customers, and received CC payments for repairs. *Shipped repaired equipment to the customer.*Attend trade shows to interface with the customer, learning about our customer's needs while providing product information and generating leads.*Member of the safety committee. Show less

• Production Scheduler

  • 2011 - 2013

  *Maintained and planned the production schedule for manufacturing using ERP and Excel. *Distributed and communicated the production schedule to the plant employees.*Monitored production supplies.*Commuicated and documented customer requirements to production staff. *Created jobs within the ERP system to generate purchasing demand.*Provided jobs to the manufacturing floor employees.

• Inside Sales Assistant

  • 2008 - 2010

  *Order Entry for customer PO's. *Answer and direct all incoming calls. *Shipment of outgoing orders. *Communication with customers via email and phone providing order status, tracking information, and product availability. *Order and logistics planning ahead of time to ensure on time delivery. *Generate Sales Reports. *Generate RMA's, and create credits or replacements for returns. *Traveled to customer's locations when needed. *Assisted the warehouse in inventory counts quarterly. Show less

• Product Specialist

  • 2005 - 2007

  *Evaluated products in the market.*Planned and implemented lab operation procedures.*Developed and maintained product specifications.*Investigated customer complaints with Quality Control and recommended corrective actions.*Provided technical expertise to new and existing customers.*Followed customer and industry product trends. *Worked with Marketing to develop and implement promotional campaigns.*Guided the Lab Assistant.

• Product Development Lab Assistant I & II

  • 2001 - 2005

  *Field Research*Product Development testing, field testing, and competitive Testing.*Test Data Reporting to Senior Product Engineer & Sales Field*Scheduled maintenance and calibration for all lab equipment.*Improved the performance of the PD lab database in Microsoft Access.*Maintained the lab database and product specifications.*Purchased and maintained lab inventory.*Technical consultant for customers and sales team.*Engineering specification additions and changes.*Provided data for marketing collateral, website development, and technical bulletins. Show less