Experience

Diversity Travel

• United Kingdom
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Senior Account Manager

  • Jul 2017 - Present

  • Working as a senior ambassador within the Diversity Travel Account Management team and externally • Providing an exceptional Account Management service to ensure accounts are effectively serviced to achieve a retention rate in line with target• Visiting potential and existing clients in order develop strong working relationships with them to understand their needs and deliver the most appropriate solutions• Identification of opportunities to grow existing accounts and devise a quarterly plan to win business• Collaboration with Business Development Managers to ensure the successful implementation of new accounts • Working closely with the operations, finance and IT teams to ensure client’s needs are met and exceeded• Continually seek opportunities to deliver above expectation from both clients and colleagues• Knowledge development through reading industry literature, monitoring and reacting to any trends and identifying potential new business opportunities• Monitoring of competitor activity and travel industry changes which may impact clients• Exceed quality & revenue targets• Provide analysis of travel purchasing data and identify cost-saving opportunities • Prepare, interpret, analyse and deliver client management information reports • Prepare and present information including RFI’s and Tender Proposals alongside the New Business Team as required • Conduct client presentations, web demonstrations and product training • Identify and attend client specific exhibitions and other promotional and networking events Show less

• Account Manager

  • Nov 2015 - Jul 2017

  We are an award-winning specialist Travel Management Company providing a unique and comprehensive travel service to charity, academic and not-for-profit organisations globally.Our awards include;Best Account Management Team Best Reservations Team Charity Agent Team of the YearBusiness Travel Agency of the YearBest Travel Management Company (sales under £50 million) We are one of the ten fastest-growing TMCs in the UK, according to Buying Business Travel's "50 Leading TMCs" surveyJob Role:Strategic account management of the Diversity academic and charity portfolios for the Midlands and North of England.Data AnalysisReview meetingsTenders/Re tenders Show less



The Port Grocery CIC

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Volunteer Food Group Support Worker.

  • Oct 2020 - Sep 2021

  Volunteering whilst on furlough to aid the diversion of food 'waste' from landfill to the vulnerable members of society and families in need. Also generating and maintaining relationships with donors, supply chain and service users to help aid growth. Volunteering whilst on furlough to aid the diversion of food 'waste' from landfill to the vulnerable members of society and families in need. Also generating and maintaining relationships with donors, supply chain and service users to help aid growth.



Avis Budget Group EMEA

• Railroad Equipment Manufacturing
• 1 - 100 Employee

• Business Development Manager

  • Mar 2015 - Nov 2015

  • Regional business development within both private and public sector. • Managing new tender opportunities • Consultative sales approach • SPIN • Prospect personality profiling mapped against preferred communication style • Presenting • Proposal writing • Negotiation of contracts (new and existing) • Implementation management • Account management including trading reviews. • Regional business development within both private and public sector. • Managing new tender opportunities • Consultative sales approach • SPIN • Prospect personality profiling mapped against preferred communication style • Presenting • Proposal writing • Negotiation of contracts (new and existing) • Implementation management • Account management including trading reviews.



Portman Travel

• United Kingdom
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Regional Sales Manager

  • Jan 2013 - Feb 2015

  • Industry analysis in order to pin point an effective prospect database.• Long term rapport building • Cold calling/appointment setting• Coverage of the North of England and the Midlands.• Consultative sales approach• SPIN selling• Presenting• Proposal writing• Negotiation of contracts• Ownership of sales process from inception to close.• Assistance with implementation of service model.• Working toward personal and company KPI’s • Liaising with and supporting other departments within Portman to ensure a first class service is given to the client/prospect.• Maintaining and growing a healthy pipeline of potential business. Show less

• Head of Telemarketing

  • Mar 2009 - Jan 2013

  • Day to day management of telemarketing & data research department.• Ascertaining company goals and structuring the sales process/targets to support. • Complete restructure of departmental process & procedure (inclusive of designing new KPI & bonus structure) resulting in a saving of 25% cost per annum yet increasing productivity.• Quality control. • Recruiting new team members• Training, developing and motivating my team to work towards KPI’s.• Implementing new ideas on recessional ways of working.• Long term relationship building with decision makers of major blue-chip companies and also departments/organisations within the public sector.• Personally targeting ex-clients.• Managing the progression from UK only Tele-appointing to the EMEA & US target market.• Organising and conducting team briefings - daily, weekly and monthly • Arranging coaching sessions on team and individual basis.• Implementation of ‘optimise’ call recording facility.• Recognising and drawing on individuals strengths whilst improving on weaknesses.• Working toward the shared goal of becoming respected suppliers to the public sector.• Leading by example • Overseeing the Regional Business Manager’s diaries and making necessary changes• Liaising with the RBM team on a daily basis.• Collating reports on a weekly and monthly basis Courses Completed: • Persuasive Presenting• NLP (Neuro linguistic programming) • Future Leaders• Member of the Investors in People working panel.• Presentation Skill• Appraisal Skills• Neuro Linguistic Programming• Communication style & theory• Negotiation Skills• Excel basic & intermediate• Introduction to Maslow.• Leadership & Coaching teams. Show less


The Business Connection
• United Kingdom
• Non-profit Organizations
• Consultant

  • Aug 2008 - Mar 2009

Ellis Whittam Corporate
• Telesales Manager

  • Jan 2005 - Aug 2008