Experience

Brett Martin Ltd

• United Kingdom
• Plastics Manufacturing
• 100 - 200 Employee

• Cse/shipping coordinator

  • Jan 2022 - Present



WOODSIDES (BALLYCLARE) LTD

• United Kingdom
• 1 - 100 Employee

• Customer services representative

  • Oct 2021 - Jan 2022

  Answering high volumes of calls, emails and messages eg queries and complaints both inbound and outbound Sending daily reports to customers Keeping various systems up to date and making sure information is correct Prioritising my workload to allow me to complete time sensitive tasks Liaising with other depots, drivers, departments and warehouse staff to resolve issues Booking new deliveries and collections onto various systems Booking in deliveries with customers and other depots Reporting damages, missing freight and resloving address issues with senders Show less



Countrywide Freight Group

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Traffic Supervisor

  • Oct 2015 - Oct 2021

  Supervising the smooth running of a busy officePrioritising both my own workload and other members of staffManaging dx carrier (including kpis, reports, booking out drivers, ensuring system is up to date, returns and collections)Coordinating booking in deliveriesHigh levels of calls and emails both inbound and outbound eg complaints, queriesHigh levels of customer communication via various platforms eg face to face, emails and commsUpdating and debriefing driver records

• traffic clerk

  • Jul 2006 - Oct 2015

  Gained extensive knowledge of working IT system platformsLiaising and coordinating with warehouse staffOrganising freight deliveries under time restraintsGenerating kpis and reportsPreperation of paperwork for driversResolving issues from drivers customers and other depots



NIE at northgate technologies

• Belfast, Northern Ireland, United Kingdom

• Administrator

  • Jan 2006 - Jul 2006

  High level of communication with customers via telephone and email Generating and sending bills Keeping databases and systems up to date with high attention to detail High level of communication with customers via telephone and email Generating and sending bills Keeping databases and systems up to date with high attention to detail



Northern ireland fire and recue service

• Belfast, Northern Ireland, United Kingdom

• Clerk typist grade 3

  • Oct 2004 - Jan 2006

  Working independently to keep information and filing up to date Working under pressure to carry out various receptionist duties Keeping recruit information up to date Updating course information as required Printing and issuing recruit certificates Working independently to keep information and filing up to date Working under pressure to carry out various receptionist duties Keeping recruit information up to date Updating course information as required Printing and issuing recruit certificates



Irish distribtuion and logistics

• Belfast, Northern Ireland, United Kingdom

• Administrator

  • Nov 2002 - Sep 2003

  Organising driver runs and checking paperwork High level data entry under time restraints Customer communication eg complaints and queries Organising driver runs and checking paperwork High level data entry under time restraints Customer communication eg complaints and queries