Experience

Osuuskauppa Arina

• Finland
• Retail
• 200 - 300 Employee

• Financial Service Supervisor

  • Jan 2019 - Present

  In this role, I work extensively across various areas of business operations, managing a team of financial and customer ownership specialists. My responsibilities include, but are not limited to:Customer Experience Management and Service Design:- Implemented strategic initiatives utilizing data-driven insights and service design methodologies resulting in increased customer satisfaction and loyalty.- Developed and optimized processes to streamline operations and improve efficiency by applying design thinking and human-centered design approaches to differentiate offerings in the market, ensuring seamless customer interactions and delivering exceptional service.- Proactively identified areas for improvement and implemented innovative solutions to elevate customer experience and drive business growth by analyzing market trends, customer behavior, and competitive landscape to identify opportunities for sales growth.Sales Management:- Successfully led and managed sales activities, exceeding sales targets and driving revenue growth through effective sales strategies and performance management.- Introduced innovative sales strategies by leveraging my expertise on consultative selling to expand customer base, increase market share, and nurture strong customer relationships that resulted in increased sales productivity, improved customer acquisition, and enhanced profitability.- Implemented performance metrics and tracking systems to track sales performance, identify areas for improvement, and implement corrective actions.- Developed and implemented sales training programs, trained and mentored sales teams, fostering a high-performance culture and ensuring continuous development, and expanded training initiatives beyond my own team, collaborating with other teams to elevate overall sales performance across the organization. Show less

• Financial Service Specialist

  • Oct 2015 - Nov 2019

  I successfully served as a financial service specialist for 4 years, delivering exceptional sales results and maintaining a strong customer base. - Collaborated with various stakeholders, including clients, colleagues, and management, to ensure seamless and efficient financial service operations.- Met and exceeded sales targets, employing persuasive communication and negotiation skills to drive revenue growth.- Developed strong client relationships through proactive engagement, understanding their financial needs, and providing tailored solutions.- Actively monitored market trends and industry developments to stay updated on financial products and services, enabling effective customer consultations.- Trained and mentored new employees, providing them with in-depth product knowledge and sales techniques to enhance their performance.- Handled archiving and reporting tasks with meticulous attention to detail, ensuring accurate and organized documentation for compliance purposes.- Received recognition for sales growth and outstanding customer service. Show less

• Sales Associate

  • Aug 2010 - Oct 2015

  I monitored, tracked and reported the store's monetary transaction and other back-office operations. In cooperation with the Sales and Customer Relations Manager I developed new campaigns and strategies to develope sales and growth in Sea-Lapland area.



City of Kemi

• Kemi Area, Finland

• Executive Assistant Trainee

  • Mar 2014 - May 2014

  I produced content and administrated the city's communication channels and helped with the launch of the City's new web paiges. I planned funding and applied for EU Funding to implement Social Media and interactive technology into the city's infrastructure. I administered the City Administrator's and Business Operations offices and helped with the invoicing. I produced content and administrated the city's communication channels and helped with the launch of the City's new web paiges. I planned funding and applied for EU Funding to implement Social Media and interactive technology into the city's infrastructure. I administered the City Administrator's and Business Operations offices and helped with the invoicing.



Lapland University of Applied Sciences

• Finland
• Higher Education
• 200 - 300 Employee

• Executive Assistant Trainee

  • Oct 2010 - Dec 2010

  I conducted a research, and reported the findings to the Minister of Education about the employment of UAS' alumnae from 2006 to 2010. I creating a database and a tracking system for in-house purposes. I creating and managed a programme to contact ungraduated students to re-apply and finnish their studies. I also participated in events and organizational campaigns to promote the Lapland UAS. I conducted a research, and reported the findings to the Minister of Education about the employment of UAS' alumnae from 2006 to 2010. I creating a database and a tracking system for in-house purposes. I creating and managed a programme to contact ungraduated students to re-apply and finnish their studies. I also participated in events and organizational campaigns to promote the Lapland UAS.